USAA: IT Business 101

USAA educates its IT employees on business basics so that they will understand and can even help manage IT's business within the business.

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USAA educates its IT employees on business basics so that they will understand and can even help manage IT’s business within the business. USAA CEO Bob Davis liked the education concept so much that he’s applying it to the larger organization. The IT staff curriculum includes training sessions in the following subjects:

>> The ITCO business model

>> How the IT company got started

>> Operating in a political environment

>> Building relationships

>> Dealing with ambiguity

>> Negotiating

>> Patterns of influence

>> Managing agreement

>> Business basics

>> How to compete

>> How to treat customers

>> Managing customer expectations

>> Measuring service

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