The 2002 CIO 100 Honorees

Ace Hardware Corp. Pg. 82

Hardware, lawn and garden retailer

Oak Brook, Ill.

Integrated franchised retail stores with customer loyalty and service program

Paul Ingevaldson, Senior VP of IT

Jay Heubner, Director of Application Development

Frank Murphy, Manager of Retail Technology Products

FY01 revenue: $2.9B

Employees: 5,093 Inc. Pg. 56

Online retailer


Effective gathering and use of customer data

Richard L. Dalzell, CIO and Senior VP of Worldwide Architecture and Platform Software

FY01 revenue: $3.1B

Employees: 7,800

American Airlines Inc.

Commercial airline

Fort Worth, Texas

Collaborative effort to integrate TWA systems and improve customer service, financial tracking and project management technologies

Monte Ford, Senior VP and CIO

FY01 revenue: $19B

Employees: 118,400

Arkansas Blue Cross and Blue Shield

Health care

Little Rock, Ark.

Internal and external facing systems provide greater access to information

Joseph S. Smith, VP of Private Programs and CIO

Robert Heard, VP of Infrastructure Management

FY01 revenue: $910M

Employees: 2,200

Autobytel Inc.

Online automotive marketing company

Irvine, Calif.

Extensive sharing of data between manufacturers, dealers and customers

Jeffrey Schwartz, President and CEO

Gary Leek, VP and CTO

FY01 revenue: $71M

Employees: 261 LLC

Online classifieds


Extracts vehicle listings and images from many sources; installed online auction listing management tools

Brad Mohs, Senior VP and CTO

Stan Green, VP of Business Solutions

Greg Easterly, General Manager of Auctions

FY02 revenue: $110M

Employees: 500

Barton Malow Co.

Architecture and construction management

Southfield, Mich.

Internal users receive e-mail, voice mail and faxes in a single electronic inbox

Phil Go, CIO

Lori Howlett, Senior VP

FY01 revenue: $1.2B

Employees: 1,800

Best Buy Co. Inc.

Consumer electronics

Eden Prairie, Minn.

Integrated point-of-sale, online and inventory management systems

Marc D. Gordon, Executive VP and CIO

FY01 revenue: $15.3B

Employees: 90,000

Boise Cascade Office Products Corp.

Office products

Itasca, Ill.

Web portal integrates knowledge needed for all customer contacts, including e-commerce, field and telephone sales, and customer service

Christopher Milliken, CEO

Gary Massel, VP and CIO

FY01 revenue: $3.5B

Employees: 13,000

BP PLC Pgs. 40, 66

Oil and gas


Unified systems after several large-scale mergers

John Leggate, Group VP and CIO

Phiroz P. Darukhanavala, VP and CTO

FY01 revenue: $174.2B

Employees: 107,200

Burlington Northern and Santa Fe Railway Co.

North American railroad

Fort Worth, Texas

Customized CRM tool; provided single data entry point to manage and prioritize work orders; placed all HR and employee data online

Gregory F. Fox, VP of Technology Services and CIO

Craig Hill, VP of Mechanical and Value Engineering

FY01 revenue: $9.2B

Employees: 40,000

Cabot Corp. Pg. 74



Established improvement team to unify and manage core business processes

Kennett Burnes, Chairman and CEO

Craig Bickel, VP and CIO

Peter Smith, Director of Business Process Improvement

FY01 revenue: $1.7B

Employees: 4,500

CalPERS (California Public Employees’ Retirement System)

Retirement benefits administrator

Sacramento, Calif.

Reduced CRM costs by deploying customer self-service systems; established connectivity for all enterprise systems

Jack Corrie, CIO

James H. Gomez, Deputy Executive Officer

Revenue: NA

Employees: 1,600

Cargill Inc. Pg. 56


Wayzata, Minn.

Invested in high-end integration tools to maintain profits in low-margin industry

Lloyd B. Taylor, Corporate VP of IT

FY01 revenue: $49.4B

Employees: 90,000

Carnival Cruise Lines

Cruise vacations


Implemented e-procurement and revenue management systems; extended CRM platform to better collect and manage customer data

Myles Cyr, VP and CIO

Dwayne Warner, Staff VP of Strategic Automation

FY01 revenue: $4.5B (Carnival Corp.)

Employees: 25,000

Cemex S.A. de C.V.

International cement company

Monterrey, Mexico

Maintains GPS-enabled fleet of delivery trucks to track shipments and instantly change delivery parameters

Jose Luis Luna, CIO

Antonio Villalobos, Business Solutions Director

Homero Resendez, Business Process Center Director

FY01 revenue: $6.9B

Employees: 25,000

The Charles Schwab Corp.

Securities brokerage

San Francisco

Effective integration of customer information from various channels

Geoff Penney, Executive VP and CIO

Dawn G. Lepore, Vice Chairman of Technology and Administration

FY01 revenue: $4.4B

Employees: 19,600

Cisco Systems Inc.

Networking manufacturer

San Jose, Calif.

Established supplier portal project to integrate and automate supply chain

Brad Boston, Senior VP and CIO

FY01 revenue: $22.3B

Employees: 36,000

City of Houston

Municipal government


Consolidated emergency response call centers and telephony systems; installed scalable enterprise messaging system

J. Dennis Piper, CIO

FY01 revenue: $2.4B

Employees: 23,000

City of Phoenix

Municipal government


Built major IT infrastructure and integrated city functions without relying on outsourcing

Danny Murphy, CIO

FY02 revenue: $2.1B

Employees: 14,828

Colorado Department of Agriculture

State agency

Lakewood, Colo.

Integrated disparate means of collecting and analyzing information; developed framework for departmental systems

John Picanso, CIO

Don Ament, Commissioner of Agriculture

FY01 assets: $7.2M

Employees: 300

Continental Airlines Inc.

Commercial airline


Integrating and replacing existing accounting systems, consolidating hardware, and integrating more than 60 financial management systems

Janet Wejman, CIO

Dan Morales, Managing Director of Financial Systems

Bob Edwards, Staff VP of Technology

FY01 revenue: $8.9B

Employees: 48,000

Con-Way Transportation Pg. 74Services Inc.Transportation and services

Ann Arbor, Mich.

Data warehouse brought together all business activity from all business units; installed CRM system to maintain call activity and results for each customer interaction

Jacquelyn Barretta, VP of IS

FY01 revenue: $1.9B

Employees: 15,500

Corporate Express North American Office Products

Office products and furniture

Broomfield, Colo.

Integrating e-procurement, product information management, ERP and warehouse management systems

Monty Sooter, Senior VP and CIO

Sandy McGregor, Director of IS

FY01 revenue: $5B

Employees: 14,300

Covisint LLC

B2B e-commerce

Southfield, Mich.

Hosts supplier management systems and private e-market for major suppliers

Kevin Vasconi, CTO

Mark Duhaime, Senior VP and General Manager of Strategic Sourcing

Revenue: NA

Employees: 355

Dell Computer Corp. Pg. 56

Computer hardware and services

Round Rock, Texas

Integrated supply and demand for custom order configuration; installed global, Web-based tech support

Randy Mott, CIO

FY02 revenue: $31.2B

Employees: 34,600

Delphi Corp.

Mobile electronics, transportation components and system technology

Troy, Mich.

Using ERP to replace approximately 2,200 disparate applications to integrate finance, purchasing, production control and logistics, and HR

Peter Janak, VP and CIO

Gary Robertson, CTO

FY01 revenue: $26B

Employees: 195,000

Delta Air Lines Inc.

Commercial airline


Major integration architecture and strategy tracks all aspects of business

Curtis Robb, Senior VP and CIO

FY01 revenue: $13.9B

Employees: 76,273

Digex Inc.

Managed hosting

Laurel, Md.

CRM program revamped processes, tied marketing and sales to order management and client portal for real-time updates via the Web

Scott Carcillo, CIO, VP of IT and Services

George Kerns, Senior VP of Service Delivery and Operations

FY01 revenue: $214.4M

Employees: 1,393

DMC Stratex Networks Inc.

Wireless technology

San Jose, Calif.

Installed standardized solution to improve customer service, lower operating costs and decrease order cycle times

B. Lee Jones, CIO

FY02 revenue: $228.8M

Employees: 760The Dow Chemical Pgs. 40, 56



Midland, Mich.

Integrated systems from acquired company in one year

David E. Kepler, Corporate VP of E-Business and CIO

Arnold Allemang, COO

FY01 revenue: $27.8B

Employees: 50,000

Duke Energy Corp.

Energy services

Charlotte, N.C.

Established data consolidation system to match output with market demand

Cecil O. Smith, CIO and Executive VP of Information Management

FY01 revenue: $60B

Employees: 24,000

Eastman Chemical Co.


Kingsport, Tenn.

Integrated four out of six recently acquired companies into Eastman’s network infrastructure and SAP R/3 system; others will be completed this year

Jerry Hale, CIO

Roger Mowen, Senior VP of Global Customer Service

FY01 revenue: $5.4B

Employees: 15,800 Inc.

Automotive publishing

Santa Monica, Calif.

Website tightly integrated with suppliers and partners

David Haupt, CIO

Revenue: NA

Employees: 165

Equifax Inc. Pg. 66

Consumer credit reporting


CRM integration project to gather data and present single customer view

Owen Flynn, Senior VP, Corporate VP and CTO

FY01 revenue: $1.1B

Employees: 5,000

Everdream Corp.

Computer services

Fremont, Calif.

Integrated CRM application into near-real-time data warehouse to facilitate desktop support for users

Peter Rive, Chief Architect and Director of IS Development

Shashin Vora, VP of Engineering

Assets: $20M

Employees: 120

Fairchild Semiconductor International Inc.

Semiconductor manufacturer

South Portland, Maine

Provides online product design information to partners and suppliers

John M. Watkins, Senior VP and CIO

William Whitmore, Enterprise Systems Director

Stephen Colucci, Business Systems Director

FY01 revenue: $1.4B

Employees: 10,000

FedEx Corp.

Transportation, e-commerce and supply chain management

Memphis, Tenn.

Added wireless capability to customer-facing package tracking and drop-off locator system

Robert B. Carter, EVP and CIO

Winn R. Stephenson, Senior VP of IT

FY01 revenue: $20B

Employees: 215,000

Flextronics International Inc.

Electronics manufacturing


Tightly integrated all elements of supply chain

Mike Webb, Senior VP of IT

FY02 revenue: $13.1B

Employees: 75,000

FMC Corp.



Maintains direct connection with significant trading partners to automate commercial transactions

Edward Flynn, CIO

FY01 revenue: $2B

Employees: 6,000Foley & Lardner

Law firm


Implemented client management system to select, develop and manage customer relationships

Douglas D. Caddell, CIO

Darrell R. Ohlhauser, COO

FY02 revenue: $453M

Employees: 2,800

General Electric Co.

Manufacturer and distributor

Fairfield, Conn.

Maintains consistent e-business platform across business units

Gary M. Reiner, Senior VP and CIO

FY01 revenue: $125.9B

Employees: 310,000

General Motors Corp.

Vehicle manufacturer


Reduced legacy application portfolio by half in five years; provided single data model for all engineering efforts

Ralph J. Szygenda, Group VP and CIO

FY01 revenue: $177.3B

Employees: 362,000

The Goodyear Tire & Rubber Co.

Tires and rubber products

Akron, Ohio

Expanding reach of company with integrated international growth

Eric A. Berg, VP of E-Commerce and CIO

FY01 revenue: $14.1B

Employees: 96,000

Harrah’s Entertainment Inc.

Entertainment, hospitality, gaming

Las Vegas

Collects and uses repeat customer data with rewards program

John Boushy, CIO and Senior VP of Operations, Products and Services

Tim Stanley, VP of IT

David Richter, VP of Enterprise Systems Providers

FY01 revenue: $3.7B

Employees: 42,000

H.E. Butt Grocery Co.


San Antonio

Integrated along all aspects of supply chain, from suppliers and wholesalers to customers

Don Beaver, Senior VP of Information Solutions and CIO

FY01 revenue: $9B

Employees: 55,000

Henry Schein Inc.

Provider of health-care products and services

Melville, N.Y.

Integrated sales and service software with order-entry process and intranet-based scheduling tool

Jim A. Harding, CIO

Michael Raccioppi, President of Medical Group

James Breslawski, President of Sullivan Schein Dental

FY01 revenue: $2.5B

Employees: 7,000

IBM Corp.

IT services, hardware and software

Armonk, N.Y.

Established secure and personalized Web portal for enterprise customers

Samuel J. Palmisano, President and CEO

Philip S. Thompson, VP of Business Transformation and CIO

FY01 revenue: $85.9B

Employees: 319,876

ILEX Oncology Inc.


San Antonio

Creating an enterprisewide database to manage the development of new cancer drugs

Michael T. Dwyer, Executive VP and CFO

Don York, Senior Director of IT

Steve Reeves, Senior Systems Engineer

FY01 revenue: $24.6M

Employees: 320

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