Measuring the ROI of Training

Reader ROI

* Learn how an ROI study can help improve your IT training

* Understand the steps involved in an ROI study

* Find out why it is important to measure skills in your organization

NO ONE WOULD OPEN A NEW OFFICE, roll out a new application or even hire a new employee without knowing-not thinking, not guessing, not wishing and hoping, but knowing-they were getting something back. To do otherwise would be bad business. But in the area of IT training, it happens all the time.

The Information Technology Training Association estimates that there are 10 million IT workers in the United States who, according to Stamford, Conn.-based Gartner Group, each cost companies more than $2,000 a year on training. That’s more than a $20 billion dollar market. And in most cases, the justification for spending all that dough is nothing more than the offhand assertion that, yes, employees really like training.

While keeping employees happy in this tight labor market is justification enough for many things, the bigger problem remains: Companies need to be accountable for every dollar they spend. According to Brandon Hall, a Sunnyvale, Calif.-based learning consultant, there is no other workplace issue on which so much money is spent with as little accountability as training. So far, IT training has managed to fly under the radar, but increased shareholder scrutiny combined

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