Request for Solution: What some enterprises really want from outsourcing providers

When enterprises go looking for an outsourcing provider, they often enter the conversation thinking they already knew what solution would be best. In the era of so many emerging technologies, more and more buyers are finding it in their best interest to hold judgement and allow the experts among those providers to dream up the best solution they can.
Navigating a field of uncertainty and doubt questions
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Esteban Herrera is a partner and Global Leader of ISG Research with Information Services Group. He also leads ISG’s Latin America region. He is an outsourcing thought leader who is passionate about the opportunities of globalization and specialization in the industry.

A recognized speaker and author, Esteban has been published in numerous industry publications including MWorld and Directorship. He is a contributing author to the book, Information Services Group. His focus is for ISG Research to produce knowledge products that solve real business problems for clients. Through his involvement in hundreds of enterprise-size transformation initiatives, he has developed unique insight and the ability to ask the right questions to set an organization on the correct outsourcing path.

The opinions expressed in this blog are those of Esteban Herrera and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.