Improve outcomes by connecting the employee and customer experience

Satisfying customer expectations each and every time determines whether today’s businesses rise or fall. To rise, enterprises not only need to maximize the customer experience, but also shift their focus to employee engagement.
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In 2000, Eric Berridge co-founded Bluewolf, an IBM Company with the intent of re-defining software consulting.

Sixteen years later, Bluewolf is the longest standing professional services agency solely focused on the Salesforce platform. Bluewolf has worked with thousands of clients globally to achieve long-term success with Salesforce.

As CEO, Eric drives the strategic direction of the firm, working with his executives and their teams to deliver extraordinary customer moments.

The opinions expressed in this blog are those of Eric Berridge and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.