Excellent experience at Best Buy spotlights lousy Lenovo support

A recent trip to Best Buy to purchase a new PC turned into a great experience for one CIO.com blogger. Unfortunately, Lenovo's terrible tech support quickly put a damper on the situation.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.