How-To

7 ways social media can improve customer satisfaction

Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience with your brand.
customer satisfaction
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    Related:
  • Social Networking Apps
  • CRM Systems
Jennifer Lonoff Schiff is a business and technology writer and a contributor to CIO.com. She also runs Schiff & Schiff Communications, a marketing firm focused on helping organizations better interact with their customers, employees and partners.