Strategic Outsourcing and Shared Services

Why business process outsourcing is being redefined as business process automation

Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The the level of standardization of processes/activities related to BPO services make it a perfect candidate for automation.
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    Related:
  • Outsourcing
  • Innovation
  • Business IT Alignment
  • IT Strategy