How effective communication can improve the IT/business relationship

Effective communication is essential to improving the relationship between the business and IT. The business/IT communication can be particularly strained. What can you do to improve communications?
Two people trying to communicate using tin can phone
  • IT Governance
  • IT Strategy
  • Relationship Building
  • IT Leadership

Mark Edmead is an IT transformation consultant and trainer. Over the past 28 years, he has provided IT transformation and business improvement services that align information technology with business goals to drive bottom-line performance and growth.

Mark’s focus is on change management, process improvement, enterprise architecture, technology road mapping, strategic IT planning, IT organization analysis, IT portfolio management and IT governance. Mark is TOGAF 9.1 certified and he is a Lean IT accredited trainer, a DevOps trainer, a certified COBIT 5 assessor, a certified Baldrige internal assessor, a Business Relationship Management Professional (BRMP) accredited trainer, a Certified Information Systems Security Professional (CISSP), a Certified Information Systems Auditor (CISA), and a member of the Malcolm Baldrige National Quality Award Board of Examiners.

Mark has developed and delivered courses for the SANS Institute, the MIS Institute and the University of California, San Diego, the Institute of Internal Auditors (IIA), Technology Training Corporation and Learning Tree International. He is also an adjunct professor at Keller Graduate School of Management. Mark has delivered numerous international workshops in countries such as United Arab Emirates, Kuwait, Japan, Hong Kong, Taiwan, Singapore, Malaysia, Switzerland, Germany, Chile, Mexico and Scotland. His past clients include BMW, Catholic Health Services, AARP, the United Nations, Kaiser Permanente, Saudi Aramco and the U.S. Department of Defense. Mark is a master trainer, facilitator and storyteller, and he has an energetic and entertaining style that holds audiences' attention from start to finish.

The opinions expressed in this blog are those of Mark Edmead and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.