American Airlines iPad fiasco spotlights pitfalls of tech overreliance

American Airlines' recent issue with its iPad app is the latest example of the danger of relying solely on technology without an established backup strategy.
  • Consumer Electronics
San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.