Opinion

Comcast pledges $300M to fix its terrible, horrible, no good, very bad customer service

Comcast wants to clean up its notoriously messy act, and the telecom company plans spend $300 million and hire thousands of new employees in a bid to improve its awful customer service.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.