How mad does Comcast make its customers? So mad that a\u00a0New Mexico women recently pulled a gun on a Comcast tech, and a man famously made a recording of a ludacrous conversation with a Comcast service rep who wouldn\u2019t let him cancel his service. Then there's the customer who was so sure that a Comcast service rep was lying he recorded their conversation and eventually used the recording to prove he\u2019d been lied to \u2014\u00a0or at the very least, seriously misled.\nI\u2019ve never come across a company that delivers so many poor customer service experiences to so many people. Making the matter even worse is Comcast\u2019s status as the largest cable TV provider in the country. It intends to get even larger by buying Time Warner Cable \u2014\u00a0the second largest provider.\nIn recognition of these and many other problems plaguing consumers, Comcast CEO Brian Roberts is my Bozo of the Month, an "honor" I don\u2019t hand out lightly. (I\u2019ve reached out to Comcast for comment on the latest mishap but have not yet heard back.)\nLet\u2019s start with the latest adventure in bad customer service. (There\u2019s a complete account of this on The Consumerist.) Comcast customer Tim Davis, who frequently posts on YouTube, moved and wanted to start service at his new apartment. He did a simple self-install, and everything was fine. At first.\nA few weeks later his Internet connection got flaky, and a call to the company indicated that the problem was on its lines, not on Davis\u2019s equipment. He was told that a tech would come out free of charge.\nAfter the tech fixed the problem, Davis received a bill that included a $99.99 charge for \u201cFailed Self Install,\u201d another $32 fee for \u201cFailed Video [Self Install Kit]," and a $49.95 charge for \u201cWireless Network SET Up.\u201d That\u2019s $181.94 in total.\nDavis told Comcast in a phone call that there was no \u201cfailed self install\u201d and the tech did not set up a wireless network. The representative didn\u2019t believe him until he played her a recording he had made of the original call to Comcast in which he was told that he would not be charged. Eventually, the charge was dropped and the company admitted that it was only dropped because he had recorded evidence. Here\u2019s a video Davis made of his interactions with Comcast. (Warning: It contains some salty language.)\n \nThe New Mexico incident was similar. The customer was told that a visit from a Comcast service tech would be free,\u00a0but when the technician arrived he told her she would be charged. The customer got so mad, she threw him out. When he returned later to pick up his tools, she tossed him out again \u2014\u00a0at gunpoint.\nI certainly don\u2019t think anyone should pull a gun on a Comcast rep or anyone else to display displeasure, and maybe she\u2019s unbalanced. However, the weird incident \u2014\u00a0and the fact that it was well publicized \u2014\u00a0underscores just how frustrated Comcast customers have become.\nComcast acknowledged that the incident in which the customer was forced to argue for nearly an hour before a representative let him cancel was embarrassing and unacceptable. "We are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect," Comcast said in a public statement.\nBut judging by Tim Davis's recent experience, \u201cutmost respect\u201d only applies if you resort to a surreptitious recording.