Opinion

Comcast Customers Mad as Hell about Abysmal Customer Service

Pulling a gun on a technician is way over the top, but that's exactly what one New Mexico Comcast customer did, and the incident suggests that Comcast is pushing some people too far.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.