As more and more consumers take to social media to air grievances against retailers and service providers, some shady outfits are responding with outrageous, and possibly illegal, bullying tactics.\nOne egregious example: Online retailer Accessory Outlet buried in its lengthy terms of service (ToS) agreement a clause that says any customer who complains publicly about its service will be charged $250. The idea is so outrageous I thought it was a hoax at first. It isn\u2019t. You can read the lawsuit and see it is no joke. Here\u2019s the exact language in the ToS:\n\n"You agree not to file any complaint, chargeback, claim, dispute, or make any public forum post, review, Better Business Bureau complaint, social media post, or any public statement regarding the order, our website, or any issue regarding your order, for any reason, within this 90 day period, or to threaten to do so within the 90 day period, or it is a breach of the terms of sale, creating liability for damages in the amount of $250, plus any additional fees."\n\nNot only is the language over the top, it\u2019s not even visible on the checkout page when you make a purchase. The ToS agreement says nothing about complaints. You have to scroll to the bottom of the site's home page to find a link labeled \u201cterms\u201d that leads to the threatening language.\nCindy Cox of New York filed a lawsuit against Accessory Outlet. She says she ordered an iPhone case for $39.94, but it never arrived. When the company refused to give her a refund she said she would complain to her credit card company. Citing the terms of service, Accessory Outlook demanded $250. When she didn\u2019t comply, the company called her repeatedly and sent her a series of threatening emails, saying it would notify a credit reporting bureau and damage her credit rating, according to Cox. (I reached out to Accessory Outlook for a comment but haven\u2019t heard back.)\nThe threats may sound like bluster, but Cox\u2019s attorney, Scott Michelman, of the non-profit\u00a0Public Citizen Litigation Group\u00a0of Washington, D.C, represented another client who dealt with an online retailer, called Kleargear. That company's website contained similar language and threatened an even larger penalty \u2014\u00a0$3500 \u2014\u00a0for \u201cdisparagement.\u201d\nWhen his client, Jen Palmer, complained publicly about items she paid for but never received, Kleargear went after her. As a result, her credit rating was severely damaged, according to the attorney. Ultimately Michelman\u00a0sued Kleargear and won a $300,000 judgment.\nIt is, of course, likely that such Draconian terms of service are unenforceable. The threat of being chased by bill collectors and having your credit rating damaged, however, could frighten consumers into paying up \u2014\u00a0and possibly intimidate others into staying silent about bad service.\nHats off to both women and their lawyers for standing up for consumer rights.\nHow can you protect yourself? In theory, read the ToS before you make a purchase or agree to use a new service. Frankly, few of us take the time to do so, and in some cases, you might not even be able to find all of the provisions. If you\u2019re dealing with a company you\u2019ve never heard of, take a few minutes and do a quick Web search to see if you find a lot of complaints. Also check the Better Business Bureau's website. (Accessory Outlet currently\u00a0gets a failing grade from the BBB.)\nYou should also complain as publicly as you want after a bad experience. It\u2019s your right.