Opinion

Shady Retailer Charges Customer for Complaining About Bad Service

Some sketchy online retailers try to charge customers for complaining about bad service, but one women who recently received a fine is fighting back in court.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.