Opinion

7 Tech Support Features Consumers Should Demand in 2015

It's 2015. You shouldn't have to wait on the phone for half an hour, or try to decipher support instructions from a rep who can't speak English, just to solve your tech problem. Here are seven tech support features consumers should demand in the New Year.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.