Why Hotels Don’t Offer Free Internet Access: Hint, They Don’t Have To

New York Times writer Joe Sharkey asks the question that we all want answered: if city parks and coffee shops can offer free Internet access, why can’t hotels that charge $300 a night do the same?  Sharkey talks to  Bjorn Hanson, the head of the hospitality and leisure division at PricewaterhouseCoopers, who tells him basically, that the more you pay for a hotel room, the more things you will pay for in addition to that room.  That’s because in the hotel business, as in many businesses, the operative theory holds that if the clientele is willing to pay a high price for one thing, they won’t mind getting hit up for a few extra bucks here and there. Read more.