Phase 1 Startup/transition: Sign the contract. Outline expectations. Determine what work the outsourcing staff will handle.Phase 2 Transformation: SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe Incorporate outsourcing vendors into work environment. Confront internal resistance. Phase 3 Ongoing service delivery:Manage the outsourcing vendor. Monitor SLAs. Phase 4 Adjustment: Modify agreement in response to changing business requirements.SOURCE: JEFF O’HARE, SENIOR VP OF CORPORATE IT, CENDANT Related content news analysis Skilled IT pay defined by volatility, security, and AI Foote Partners’ Q3 report on IT skills pay trends show AI and security skills were in high demand, and the value of cash-pay premiums was more volatile but their average value across a broad range of IT skills and certifications was slightly do By Peter Sayer Oct 04, 2023 6 mins Certifications Technology Industry IT Skills feature 4 reasons why gen AI projects fail Data issues are still among the chief reasons why AI projects fall short of expectations, but the advent of generative AI has added a few new twists. By Maria Korolov Oct 04, 2023 9 mins Data Science Machine Learning Artificial Intelligence feature What a quarter century of digital transformation at PayPal looks like Currently processing a volume of payments worth over $1.3 trillion, PayPal has repeatedly staked its claim as a digital success story over the last 25 years. But insiders agree this growth needs to be constantly supported by reliable technological ar By Nuria Cordon Oct 04, 2023 7 mins Payment Systems Digital Transformation Innovation brandpost Future-Proofing Your Business with Hyperautomation By Veronica Lew Oct 03, 2023 7 mins Robotic Process Automation Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe