It was finally time to buy a new cell phone, so I read the reviews, shopped around, and plunked down my dollars on a new phone and plan. It wasn\u2019t until I got home, however, that I discovered the level of discord surrounding what I thought was a simple phone purchase. \n\n\n\nThe phone is the Motorola V710. Small enough to really be a pocket phone. Bluetooth enabled. Calendar. E-mail. One megapixel camera. A nice bright screen. Training-free voice recognition. And still $200 or more cheaper than a full-on smartphone. Plus Radio Shack was offering all these rebates and discounts on accessories. \n\n\n\nBut the phone\u2019s not as hot as it could be. It turns out that Verizon has disabledsome of the Bluetooth features, such as PC syncing (though there are reports of a firmware upgrade to fix this\u2014at least partially\u2014in November). And the pictures from the camera are pretty fuzzy, especially on the highest resolution setting (go figure). But it\u2019s the Bluetooth thing that has generated the most carpal tunnel practice on the Web. \n\n\n\nThe Motorola V710 Resource site for instance, is crowded with V710 owners, some crowing about its wonders, others spreading tales of woe about their disgust with Verizon for tweaking the features of their phone. The anger level has even reached the point that there\u2019s a bounty offered for anyone who can hack the phone to expose more features. \n\n\n\nThere\u2019s plenty more talk out there, too. If you want to see what happens when you don\u2019t deliver what some customers (at least your more techie ones) expect, check out PhoneScoops V710 forum and Howard Forum\u2019s V710 Discussion.