Denver-based startup TekDry says it has a wet-smartphone recovery rate of 75 percent, and it will refund a portion of your money and pay for return shipping if it can't fix your phone. (UPDATE: Due to misinformation provided by TekDry, we got the price of its phone-drying service wrong. The actual price is $99.99. We’ve updated our post accordingly, and our edits can be seen below in bold.) It’s a bad moment. You dropped your expensive smartphone in the toilet. By the time you fish it out, it’s really soaked. It won’t turn on, and it seems quite dead. In the past you’d probably freak out and maybe drop the phone into a bag of rice, hoping it would dry out. Maybe it would, but the chances weren’t good. Getting a phone wet voids your warranty, so you’re out a nice chunk of change and any data that you hadn’t backed up. A startup called TekDry may be able to help. The company developed a way to salvage wet smartphones, and after watching a live demonstration I can say that the process appears to work quite well. To use TekDry’s service, you have to mail your wet phone (or tablet or laptop) to the company’s office in Denver – unless you live there and want to carry it in. It costs $70 $100, but the company will refund the $80 of your money if it can’t restore your device. Sending your device across the country could be more convenient, but it’s a lot cheaper than buying a new phone — and a lot less aggravating than losing all of your photos, music and contacts. You get your phone back by mail in a few days. (You pay the cost of shipping the phone to TekDry, but the company pays for the return.) Bill Snyder I was skeptical when a PR company pitched the service to me, so I said I’d consider writing about it if we could do a live test. TekDry’s co-founder Eric Jones came to San Francisco, carrying two working iPhones and a suitcase-sized drying device. Jones dropped both of the phones into a pitcher of water and let them soak for about a minute. One phone, an iPhone 5c still worked, but the more expensive iPhone 5s wouldn’t turn on when he pulled it out and odd white streaks appeared on the screen. Jones opened the box and showed me how it works. There’s a small pump and a small pressure vessel inside. The pressure vessel contains a material that conducts heat and connects to the pump. Simply put, the pump sucks moisture out of the heated pressure vessel, drying the phone. It takes about 30 minutes. Both test phones worked after we retrieved them. Jones says TekDry averages a recovery rate of about 75 percent for phones that get to them within 48 hours of their drops in the drink. The faster you get the wet phone to TekDry, the better your chances. If you have a phone with a removable battery, you take it out immediately after it gets wet; of course, you can’t do that very easily with an iPhone, and Jones says you shouldn’t try. You should also never attempt to recharge a wet smartphone or tablet; the current may cause further damage. TekDry is working on kiosks that contains its drying device, and the company hopes to place them in various cities to make its service more accessible. For now, if you need TekDry’s help, go to the company’s website and follow the instructions to get your device to Denver ASAP. Related content feature The CIO’s new role: Orchestrator-in-chief CIOs have unique insight into everything that happens in a company. Some are using that insight to take on a more strategic role. By Minda Zetlin Dec 04, 2023 12 mins CIO CIO CIO opinion Fortifying the bridge between tech and business in the C-suite To be considered a tech-forward company today, there has to be a focus on tech fluency across the C-suite, which creates a unique opportunity for CIOs to uplevel their roles and expand their footprint across the enterprise. By Diana Bersohn and Rachel Barton Dec 04, 2023 7 mins CIO CIO CIO brandpost Sponsored by G42 Understanding the impact of AI on society, environment and economy By Jane Chan Dec 03, 2023 4 mins Artificial Intelligence opinion Website spoofing: risks, threats, and mitigation strategies for CIOs In this article, we take a look at how CIOs can tackle website spoofing attacks and the best ways to prevent them. By Yash Mehta Dec 01, 2023 5 mins CIO Cyberattacks Security Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe