Writing a letter of complaint about bad service seems so old school. But it actually works. Here’s a way to make it even easier. It seems obvious, but complaining about bad service can really make a difference. Sometimes the best way to make a fuss is via social media, as Comcast recently learned. Other times it’s best to start with a less inflammatory tactic by writing an old-fashioned letter or email. But sometimes it’s hard to know the best way to structure that letter and you may not know where to send the complaint. USA.gov, a portal to many government sites and services, has posted a handy five-step letter-writing wizard. The wizard includes a database of many corporate addresses, a feature that can save a bit of time. I’m aware that most of us are altogether capable of writing a literate letter and searching for an address to send it. But sometimes it is hard to get motivated, and the easier a task is to accomplish, the more likely you are to do it. Complaining often pays off and may make the company a bit less likely to abuse other customers. You’ll see a sample letter below. If it doesn’t work you can always rant on Twitter and Facebook. One tip: Don’t write the letter when you’re at your angriest. The person reading it on the other end is less likely to respond positively to insults than to a reasonable sounding complaint. Yeah, that sounds a bit like Miss Manners, but hey, I met her once and she’s a very smart lady. Related content brandpost Sponsored by Freshworks How gen AI is joining the holiday shopping season One year after the launch of ChatGPT, the retail industry is embracing generative AI to deliver a variety of benefits By Elliot Markowitz Dec 06, 2023 4 mins Generative AI brandpost Sponsored by NTT DATA Transform your technology and accelerate business outcomes with NTT DATA’s Technology Solutions By Miriam Murphy, Chief Executive Officer at NTT, Europe Dec 06, 2023 4 mins Digital Transformation brandpost Sponsored by SAP How the cloud and AI will help more companies become future proof In a world where macroeconomic uncertainty has become the new normal, being future-proof is no longer a ‘nice to have’. It’s a must have. By Scott Russell, Customer Success at SAP Dec 06, 2023 4 mins IT Leadership feature 6 generative AI hazards IT leaders should avoid The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal. By Mary Branscombe Dec 06, 2023 11 mins CIO Application Performance Management Generative AI Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe