Opinion

Instant Complaints: Here’s a Wizard that Will Help You Make a Point

Writing a letter of complaint about bad service seems so old school. But it actually works. Here’s a way to make it even easier.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.