In light of its recent spat of service outages, Salesforce.com has announced plans to launch a Website that will provide updates on the service’s performance–or lack thereof, Computerworld reports.
The San Francisco-based online Customer Relationship Management (CRM) service provider last week suffered the latest in a series of crippling system disruptions, Computerworld reports.
The past outages have enraged customers and garnered the attention of a myriad of media outlets. For CIO’s past coverage, read Outages Put Salesforce.com in the Doghouse and ANALYSIS: Salesforce.com and the CIO.
One fed-up Salesforce customer was so angry that he set up a blog called, GripForce, “for frustrated users of Salesforce.com.”
In response, the company plans to go online with Mirrorforce, a system composed of three disparate data centers that will have failover capabilities to help prevent additional service outages, Computerworld reports.
The Mirrorforce system will likely be available in the coming months.
The most recent service disruption took place a week ago and lasted 81 minutes, Salesforce.com CEO Mark Benioff, told Computerworld. Benioff also said that the company plans to create a public Website, deemed Trust.Salesforce.com, that will provide performance updates and statistics.
For information on Salesforce.com competitor, SAP’s recent on-demand CRM announcement, read SAP Launches CRM On-Demand.
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