In five years time, banks around the world will have shorter lines and personalized welcomes with the use of radio frequency identification (RFID) and biometric scanning.A Reuters article on Yahoo.com reports that consultancy firm Accenture believes these technologies will be tested and put into place at banks and retailers. At banks, for example, a customer’s ID card will be read by a scanner at the door, and when they reach the counter the teller will have the customer information already there, without the need to ask a lot of redundant questions.“The bank wants to be able to identify the customer the minute they walk in and understand why they are there,” said Mike Redding, head of development for Accenture Technology Labs. “The most innovative banks will then combine the data they already have and the new information they get and simplify it and make it usable.”Banks are also looking at innovation for increased security measures. Demand for anti-fraud measures have also lead to research and advances in biorecognition software. Read more. By Paul Kerstein Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe