A new year, and time to get rid of all that useless stuff—like the plaid couch you’ve had since grad school. But when you call 1-800-GOT-JUNK to take it away, you forget to specify that you live on Maple Avenue, not Maple Street—on the other side of the city.
Luckily for your blood pressure and 1-800-GOT-JUNK’s bottom line, address verification software by QAS validates your address against postal records and catches the error as your job is scheduled. Since deploying the software last April, the company has saved around $86,000.
“We used to have a significant amount of incorrect data, probably around 10 percent,” says Roman Azbel, vice president of IT at the company. Because it took too much phone time for sales agents to verify addresses directly with customers, customer service agents later had to double-check each address to ensure they sent drivers to the correct house.
Now the company provides more accurate routing instructions to its drivers and has reduced the time it takes to process a single order to two to three minutes. And, says Azbel, “We’re able to place 3 percent more jobs on a single truck because we’re not wasting time going to addresses that don’t exist.”
