As VP and CIO at United Technologies Corp. (UTC), John Doucette thought he had heard every complaint. But getting blamed for trash, as he was during a PC refresh four years ago, was something new. "At every business review, the guy who managed waste would say that he was over target," Doucette remembers, "and he\u2019d blame me." Hardly surprising, considering that every computer arrives in a box, wrapped in plastic or packed with styrofoam peanuts, among other packaging. "You don\u2019t realize how much trash is left behind," he says.So Doucette vowed that the next technology refresh would be boxless. He\u2019s in the process of deploying 33,000 computers at 700 sites, and three-quarters of them will be shipped box-free. He\u2019ll use the rest of the boxes to send old computers back to his vendor, CSC.Here\u2019s how the process works: Computer maker Dell ships the computers to a middleman, who removes and reuses the packaging. The middleman installs about 60 percent of the hard drive\u2019s image on the UTC systems and puts them in specially designed crates, then ships them to UTC. UTC completes the software installation.The process isn\u2019t waste-free yet. Keyboards and mice are too delicate to be shipped in their birthday suits. But still, Doucette\u2019s efforts have saved significant time, money and resources. (CSC has incorporated the savings into UTC\u2019s contract.) "Smaller and less is better from everyone\u2019s perspective. From a waste standpoint, a cost standpoint, with the cost of raw materials going up, our focus is on making this process less wasteful."