Microsoft’s Hotmail service was once again unreachable from Beijing on Thursday, extending an intermittent outage that has lasted for more than two weeks.“I’m really angry,” said one Chinese Hotmail user, who agreed to speak on the condition that her name not be used. Hotmail has been inaccessible for many Chinese users since the beginning of May. The specific cause of the outage has not been made public. In one of two e-mails she received from Microsoft in response to a customer service request, the company said, “We’re sorry, recently MSN China has experienced temporary technical problems affecting a small number of users, including yourself.” The statement did not disclose the nature of the problems or when they would be resolved.Microsoft’s note wasn’t enough to satisfy this Hotmail user. Unable to access her e-mail account, she has switched to Google’s rival Gmail service, which has not experienced the same service disruption. While Chinese users remained unable to reach the Hotmail Web site on Thursday, a message on MSN China’s support website said the service was functioning properly with no network problems. A Microsoft spokesman in Beijing referred comment on the matter to the company’s public relations agency.“It is a technical issue at the carrier network level,” said Brian Zhou, president of H-Line Ogilvy Communications. Microsoft is working with China Network Communications Group (China Netcom) and China Telecommunications, the country’s other fixed-line operator, to diagnose and resolve the problem, he said. Attempts to access Hotmail.com from a residential Internet connection in Beijing timed out after reaching the backbone network of China Netcom.A China Netcom spokeswoman in Beijing could not be reached for comment.-Sumner Lemon, IDG News ServiceThis article is posted on our Microsoft Informer page. For more news on the Redmond, Wash.-based powerhouse, keep checking in.Check out our CIO News Alerts and Tech Informer pages for more updated news coverage. Related content feature 10 most popular IT certifications for 2023 Certifications are a great way to show employers you have the right IT skills and specializations for the job. These 10 certs are the ones IT pros are most likely to pursue, according to data from Dice. By Sarah K. White May 26, 2023 8 mins Certifications Careers interview Stepping up to the challenge of a global conglomerate CIO role Dr. Amrut Urkude became CIO of Reliance Polyester after his company was acquired by Reliance Industries. He discusses challenges IT leaders face while transitioning from a small company to a large multinational enterprise, and how to overcome them. By Yashvendra Singh May 26, 2023 7 mins Digital Transformation Careers brandpost With the new financial year looming, now is a good time to review your Microsoft 365 licenses By Veronica Lew May 25, 2023 5 mins Lenovo news Alteryx works in generative AI for speedy analytics results OpenAI integration and AI wizardry for report generation are aimed at making Alteryx’s analytics products more accessible. By Jon Gold May 25, 2023 3 mins Analytics Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe