Dell Unveils New IT Services Plan

Dell, the number-one producer of PCs in the United States, plans on Wednesday to launch a new IT services plan that will enable its customers to employ search giant Google’s Google Earth Pro 3D mapping application to monitor Dell technical support resources in real time around the world, the Associated Press reports via the New York Post.

Round Rock, Texas-based Dell is attempting to cut itself a larger slice of the corporate computer maintenance pie, and the new plan, named Platinum Plus, is meant to make solving companies’ technical computer issues simpler and more effective for both the customers and Dell itself, according to the AP.

Dell customers will no longer have to pick up the phone to find out information on Dell service representatives—like location and availability—and they’ll only have to check their computers for such status updates, the AP reports.

Steve Meyer, Dell Services vice president, told the AP, “We’ve removed the mystery of what’s going on out in the field. It’s just representative of a different paradigm for infrastructure services.”

The news marks the latest Dell/Google tie-in to be announced by the two companies. In early June, Dell said it would provide customized computer servers for Mountain View, Calif.-based Google to sell to its corporate customers, and in May, the two firms announced they’d preinstall some Google software on millions of Dell PCs.

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