Oracle looks to extend the capabilities of its CRM software through the purchase of Telephony@Work, which the acquisition-hungry vendor announced Tuesday.Telephony@Work provides multichannel IP-based technology for contact centers, and Oracle is looking to combine that capability with its CRM offerings.Oracle aims to provide all the software needed to support an interaction between a customer and call-center agent from the initial contact via phone, e-mail or other communication means, to logging the call in a CRM system.Oracle intends to integrate Technology@Work’s products with all of its CRM applications, including Oracle E-Business Suite, its on-premise and on-demand Siebel software, PeopleSoft Enterprise and Oracle Business Intelligence Suite. Oracle didn’t provide a timeline for when it expects to complete the integration and deliver a combined product. Telephony@Work already provides the telephony platform for Oracle’s Siebel Contact On Demand, providing that CRM offering with hosted contact center functionality. Being able to purchase a combined contact center and CRM offering should allow customers to get their call centers up and running more quickly without having to spend time on integrating the two previously standalone technologies, Oracle said.Over recent years, Oracle has acquired companies of all sizes to expand its business applications presence, whether through the multibillion-dollar purchases of PeopleSoft and Siebel or smaller spends on companies like retail software vendors Retek and ProfitLogic. Oracle didn’t disclose the financial details of its acquisition of Telephony@Work.Founded in 1997, Telephony@Work employs 77 staff and has its headquarters in La Jolla, Calif. Its customers include ABN-AMRO Mortgage Group, the U.S. state of Wisconsin and Raytheon Aerospace.-China Martens, IDG News Service (Boston Bureau)Related Link: Oracle Execs Detail Move to Fusion CRMCheck out our CIO News Alerts and Tech Informer pages for more updated news coverage. Related content feature Key IT initiatives reshape the CIO agenda While cloud, cybersecurity, and analytics remain top of mind for IT leaders, a shift toward delivering business value is altering how CIOs approach key priorities, pushing transformative projects to the next phase. By Mary Pratt May 30, 2023 10 mins IT Strategy IT Leadership opinion Managing IT right starts with rightsizing IT for value While there are few universals when it comes to saying unambiguously what ‘managing IT right’ looks like, knowing how to navigate the limitless possibilities of IT is surely one. By Thornton May May 30, 2023 6 mins Digital Transformation IT Strategy IT Leadership brandpost Designing the campus of the future starts with high-quality 10Gbps connectivity By Huawei May 30, 2023 4 mins Network Architect Networking Devices Networking feature Red Hat embraces hybrid cloud for internal IT The maker of OpenShift has leveraged its own open container offering to migrate business-critical apps to AWS as part of a strategy to move beyond facilitating hybrid cloud for others and capitalize on the model for itself. By Paula Rooney May 29, 2023 5 mins CIO 100 Technology Industry Hybrid Cloud Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe