As most in management know, one of the most
critical elements to succeed in business today is to communicate
effectively, both inside and outside the organization. While many
senior executives and managers pride themselves on their self-perceived
communication skills, it is also no secret that many recipients of
those communications do not feel the same way.
Just as there are many forms of communication, there also are
various tones that can go along with the messages. Sometimes what is
ultimately communicated has nothing to do with the actual words used.
It could be a look, a perception or a statement not made that tells more than the words used. In short, the tone of what is communicated can be as critical as the message.
So here is a shorthand look at some of the various tones of
communication that executives and managers may be sending between the
lines of the real message they intend to deliver.
No matter what message an executive or manager is attempting
to communicate, it is important that the method of delivery be taken
into consideration. And after the communication, it is just as
important to doulbe-check with the recipients about what it is they
heard, as opposed to what was said.