People in business are being buried in internal and external communications by e-mail, voice mail, messages and memos.Ironically, these same people feel they are not guilty of sending too many messages themselves.Four-fifths of senior executives and managers say they receive too\n\nmany regular communications from both internal and external sources,\n\nbased on a nationwide survey by NFI Research.While a third of business leaders said they receive significantly\n\ntoo many communications, only 3 percent said they send significantly\n\ntoo many.The most cited culprit of volume of communication is e-mail."The worst offender is the e-mail that copies multiple people, all\n\nof whom use \u2018reply all\u2019 to create a blizzard of competing comments from\n\npeople and confuse rather than clarify the initial communication," said\n\none survey respondent.Said another: "One of the biggest problems I experience is the lack\n\nof e-mail etiquette on the part of those who tend to copy everyone or\n\ndon\u2019t pay attention to who the target audience is. As such, e-mails can\n\nbe of no value to me, unclear in the message or have an actionable item\n\nwithin the text but it is lost among the amount of words."Unfortunately, some businesspeople send e-mails rather than dealing with issues directly, one on one."My major complaint is with people who fire off a poorly conceived\n\ne-mail (or worse, a series of them) rather than dialing the phone or\n\nwalking down the hall for a simple face-to-face discussion that solves\n\nthe problem faster and more effectively," one manager said.Another agreed. "Unfortunately, it seems that I receive too much\n\nmass communication and not enough of the effective, problem-solving\n\nkind," he said. "I have become an advocate of getting up off my chair\n\nand speaking with people face to face whenever possible. Not only does\n\nit lead to faster results, it also prevents me from dehumanizing people\n\nwith whom I may not fully agree."Part of the communication overload can be caused by the\n\ncommunications themselves. Rather than careful screening, many in\n\nbusiness tend to send out everything, burying many of the recipients in\n\na never-ending stream."The problem at my organization isn\u2019t the amount of communication,\n\nbut the quality of what is communicated," said a survey respondent.\n\n"Things that the staff wants to know are not communicated, whereas\n\ntrivial things are what\u2019s communicated.""It seems I get too much information that I don\u2019t need and not enough information that I do need," said another.And yet another manager said, "It feels like we spend a lot of time\n\ndumping information out, but not a lot of time filtering and crafting\n\nmessages so that we get our main points across. The BlackBerry world\n\nthat we live in seems to be propagating this problem. Short blasts ...\n\nincomplete thoughts ... lead to a lot of miscommunication ... although\n\nthe communication is happening more often."Not all communication overload comes from inside the business. "Most\n\nof the extraneous information from external resources I receive comes\n\nfrom suppliers I use who don\u2019t realize that I don\u2019t need to know about\n\neverything they ever do, every marketing effort and every sale."So before you send that next message, no matter the transmission\n\nmethod, take a moment to consider if it is critical for the intended\n\nrecipient or whether it will just add to the overload they already\n\nface. The intended recipients might appreciate receiving one less\n\ncommunication added to their pile.