NetComm has launched an ISP Services Suite in Australia that automates modem installation for new broadband customers.
“ISPs who are intent on do-it-yourself installations always run into problems with customers who are not technically savvy,” NetComm Managing Director David Stewart said. “This is where our ISP Services Suite steps in to make the end-user experience as seamless as possible.”
The product was designed over the past 18 months after consultation with ISPs to find out their needs when it came to installing ADSL modems. The suite includes five different services, each requiring various levels of interaction from the end user.
“On average, an ISP will take three to four support calls before successfully setting up a modem for a customer,” said Steven Norris, NetComm sales manager of value-add channels. “But this new suite cuts those calls in half, allowing mass scale provisioning without the huge support load.”
The suite will be sold through the channel, but Stewart warned it would not be a simple box-moving exercise.
“It’s not an out-of-the-box solution. Each suite needs to be tailored for the specific ISP to include billing systems, server setup and network compatibility,” he said. “There’s a lot of integration work to be done by channel partners.”
-Mitchell Bingemann, Computerworld Australia
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