Privacy, or the lack of it, is the paramount concern of Americans wading into the fathomless waters of the Web. Survey after survey shows that while consumers embrace IT, they are concerned about its potential to compromise their privacy. People worry about the confidentiality of their medical records—who has access to them and for what purpose? Once their financial transactions live online, once their consumer preferences are encoded, who can guarantee where those digitalized snapshots will surface? Businesses are now taking such concerns seriously. A growing number of companies are hiring chief privacy officers (see “Oh No, Not Another O!” Page 88). And in the health-care arena, CIOs are grappling with the challenge of making electronic medical information as secure as technologically possible while making sure that it’s accessible to those who can best use it (see “Invasive Procedures,” Page 76). Pulling off this balancing act will be the central IT drama of the next several years. Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Employee Experience Employee Experience feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe