Salesforce.comPerhaps the best-known example of software as a service (SaaS), Salesforce.com helps large and midsize companies with sales-force automation and customer relationship management, from tracking sales opportunities to contacts. According to market-watcher Gartner, midsize IT organizations pressed for staff and budgets will see some of the best ROI with it. As with many on-demand apps, larger organizations with more complex deployment needs must work harder to calculate total cost of ownership.CompelCentive’s Compel, the most widely used choice for sales compensation management, handles the accounting, compliance and reporting aspects of this chore. It also helps you model and forecast commission spending and tweak commission plans to encourage growth. Compel delivers data via an interactive dashboard view to salespeople and managers. This service integrates with Salesforce.com via the AppExchange partnership program.NetSuiteNetSuite’s eponymous suite of services handles accounting/ERP, CRM and e-commerce processes (including complete care of an online store, if you like). The company also offers the CRM piece separately. The accounting/ERP potential for SaaS has intrigued more people lately, Gartner notes, but on-demand accounting often shows the most ROI at small- to midsize companies that have typical accounting requirements and lack intricate integration concerns. Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe