Adoption of Managed Services Among Global Enterprises Set to Increase

Managed network services (MNS) adoption will increase over the next two years among large, globally focused businesses, reports In-Stat. The survey by the high-tech market research firm of IT and network managers in companies of more than 1,000 employees shows that most globally focused firms currently perform network functions in-house. Out-tasking will soon gain acceptance, however, due to increased network complexity and convergence, says the research firm.

“In two years, nearly 40 percent of survey respondents in the areas of PBX/phone system management and telecom expense management indicate that these functions will be out-tasked,” says Jeff Jernigan, In-Stat analyst. “Within two years, MNS adoption rates will roughly double for security, storage and hosting, with nearly one-third of respondents indicating these functions will be out-tasked.”

The research also found that the need to access state-of-the-art technology is a main MNS adoption driver for global firms; also, 84 percent of global firms that are MNS adopters are more likely to buy additional services as future complexity increases.

—Esther Schindler

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