A study focusing on information systems says that quality and usefulness trump user satisfaction in the quest for success. The findings are the subject of a paper in the Management Insights section of the current issue of Management Science, the flagship journal of the Institute for Operations Research and the Management Sciences (INFORMS).The report, “Information System Success: Individual and Organizational Determinants” by Rajiv Sabherwal, Anand Jeyaraj and Charles Chowa of the University of Missouri St. Louis, is based on empirical research conducted between 1980 and 2004. The study, says a statement from INFORMS, examines four aspects of information systems (IS) success: system quality, perceived usefulness, user satisfaction and system use. The authors highlight the importance of system quality, which affects all other aspects of IS success. They also observe that system quality and perceived usefulness but, curiously, not user satisfaction, influence the extent to which the system is used. According to the authors, the study’s results suggest that system developers and managers should concentrate on developing better systems rather than focusing on increased user satisfaction with the system.The analysis also suggests that four long-term measures related to information systems are particularly important: IS training, improving individuals’ attitudes toward information systems, gaining top-management support for information systems and developing organizational structures that facilitate use of information systems, such as help desks and online user assistance. —Esther SchindlerCheck out our CIO News Alerts and Tech Informer pages for more updated news coverage. Related content news Salesforce CEO Benioff shakes up executive team with new hires Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change. By Charlotte Trueman Jun 07, 2023 3 mins Technology Industry Enterprise Applications opinion Cisco debuts bold portfolio of network, security, and observability solutions and previews generative AI capabilities for Webex and Security Cloud Cisco’s innovative technologies help connect the dots of its network- and cloud-based ecosystem. By Pete Bartolik Jun 07, 2023 4 mins Cloud Security brandpost Help wanted: IT tools and talent for building a multicloud estate Like all trade workers, IT leaders need the right tools and skills to succeed in a multicloud world characterized by application and data sprawl. By Chad Dunn, Vice President, Product Management, Dell APEX Jun 07, 2023 6 mins Multi Cloud brandpost A guide to hybrid cloud deployment for innovation without disruption How do organizations balance their on-premises preferences and requisites with the crucial need to innovate? By Ahmed Helmy, Global Vice President, Avaya Experience Platform Product Management Jun 07, 2023 3 mins Hybrid Cloud Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe