A study focusing on information systems says that quality and usefulness trump user satisfaction in the quest for success. The findings are the subject of a paper in the Management Insights section of the current issue of Management Science, the flagship journal of the Institute for Operations Research and the Management Sciences (INFORMS).The report, “Information System Success: Individual and Organizational Determinants” by Rajiv Sabherwal, Anand Jeyaraj and Charles Chowa of the University of Missouri St. Louis, is based on empirical research conducted between 1980 and 2004. The study, says a statement from INFORMS, examines four aspects of information systems (IS) success: system quality, perceived usefulness, user satisfaction and system use. The authors highlight the importance of system quality, which affects all other aspects of IS success. They also observe that system quality and perceived usefulness but, curiously, not user satisfaction, influence the extent to which the system is used. According to the authors, the study’s results suggest that system developers and managers should concentrate on developing better systems rather than focusing on increased user satisfaction with the system.The analysis also suggests that four long-term measures related to information systems are particularly important: IS training, improving individuals’ attitudes toward information systems, gaining top-management support for information systems and developing organizational structures that facilitate use of information systems, such as help desks and online user assistance. —Esther SchindlerCheck out our CIO News Alerts and Tech Informer pages for more updated news coverage. Related content feature 4 remedies to avoid cloud app migration headaches The compelling benefits of using proprietary cloud-native services come at a price: vendor lock-in. Here are ways CIOs can effectively plan without getting stuck. By Robert Mitchell Nov 29, 2023 9 mins CIO Managed Service Providers Managed IT Services case study Steps Gerresheimer takes to transform its IT CIO Zafer Nalbant explains what the medical packaging manufacturer does to modernize its IT through AI, automation, and hybrid cloud. By Jens Dose Nov 29, 2023 6 mins CIO SAP ServiceNow feature Per Scholas redefines IT hiring by diversifying the IT talent pipeline What started as a technology reclamation nonprofit has since transformed into a robust, tuition-free training program that seeks to redefine how companies fill tech skills gaps with rising talent. By Sarah K. White Nov 29, 2023 11 mins Diversity and Inclusion Hiring news Saudi Arabia will host the World Expo 2030 in Riyadh By Andrea Benito Nov 28, 2023 4 mins Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe