From CIO AsiaOn 1 November 2006, CIO Asia assembled 10 top information executives from\u00a0diverse industries and sectors at the China Club in Singapore to discuss and\u00a0attempt to answer the question: How do you maximize the value of IT to the business? The discussion at the executive roundtable event, sponsored by BMC Software, invariably became more one about the role of the CIO and his or her IS organization, and how best an enterpries can effect business-IT alignment.Read on for notable comments from some participants.BEING PRACTICALKelvin Wee, director, supply chain development Asia-Pacific, BAX GlobalI find interesting the concept of having your best IT and business people, detached from their daily duties, go out and form committees to develop an end-to-end solution that works comprehensively to meet business needs.And as an additional benefit, the two sides understand and appreciate one another\u2019s work better. Conceptually that\u2019s very good. But if you think further, if the people you wanted were those who were very valuable to the business, their managers would not release them to you in the first place.We tried something similar some years back. And it didn\u2019t fly because of that reason. We ended up having people who didn\u2019t quite understand the business coming in to help us design our dream end-to-end system.So I think we have to strike a balance between getting the time of our best people and having them maintain their contribution to their respective profit and loss areas. There is an independency in this relationship between IT and the business. You can\u2019t really detach them and say that one can exist without the other because there\u2019s such strong correlation. We have to recognise that, and make every enterprise project a joint effort.So based on that understanding and our experience to date, we have always held both parties jointly responsible, whether the relationship is at the top or the bottom of the corporate hierarchy. All projects must have two owners and if one fails, the other has to take responsibility for that failure too.Teo Chin Seng, CIO, ST EngineeringOn the issue of IT infrastructure library (ITIL) methodology. Here in Asia, IT is run very lean. Typically, the Asian IT house is certainly leaner than counterparts in the West. Many organisations here adopt a lot of the best practices that ITIL bears, but they do not adopt the ITIL discipline down to the letter.Our organisations are so lean we have to divide our time between keeping our IT infrastructures agile to meet business needs, and at the same time keep to the adopted framework, and observe good governance. So a good framework and methodology are good to have but in practice, they really serve as reference points, and not as the only means to success.But they are good and necessary, given the increasing complexity of our setups as our businesses globalise. They can also work to rally together IT and the business in a collective effort towards a common cause. Which really shouldn\u2019t be a worry.I know we often read about \u2018us\u2019 versus \u2018them\u2019. My frank opinion is because IT is so ingrained in the business, this divide between the two is not real. IT is not a separate department, it is the business itself today. This de-alignment, it\u2019s not there. In fact, the question here is how do we couple all the way from the board level down to the guy working at the bottom level. The moment we are in the business process, the business will bring us along.ROI MAY NOT BE RIGHTFoo Yin Kee, director, Communications and IT, Singapore Management UniversityIT should not provide return on investment (ROI) because there\u2019s no way it can use ROI as a measure. IT in business is about innovation, it\u2019s about enabling business. But only businesscan get ROI. Of course, IT can help by lowering costs and the business can leveragethat to get ROI.So far, a lot of us have been concentrating pretty much on operational projects, with special focus on how to cut costs. For projects that we don\u2019t believe in, we say to the business that if they take sole ownership of it, we\u2019ll still go with them. There are bound to be differences between us but the mutual respect has to be there to make things happen.If you roll out anything that is innovative, it will need tweaking, and at the back end you are not facing customers, so you\u2019ll need feedback from the business. If you include the business guys, the process of fine-tuning is easier and more importantly, more effective. At the end of the day, we have the users answer the ROI question, not the IT people.IT people are smart. Too smart for a lot of people. They forget that the business world is not necessarily rational. And if you try to apply pure logic along the lines of, \u2018if it is not zero, it must be one, and there is no in-between\u2019, there\u2019ll be a stalemate between IT and the business.Samuel Liu, deputy director, Info Services, Singapore\u2019s Republic PolytechnicAll our IT projects are partnerships. If the IT people see a project as a new innovative initiative, we would take ownership, and we will sell it to the business people all the way from the CEO and his deputy down to the line managers. But after we\u2019ve sold the projects, the middle managers will have to own it too, because they are the ones who use and own the processes enabled by these projects. It\u2019s a partnership because even though the business managers own a project, it\u2019s the IT people who deliver it. So IT and the business have to shoulder the responsibility together to ensure we are doing our best to make a project a success.As for using ROI as a measure for IT, it kills innovation.PARTNERSHIPS ESSENTIALJames Lim, IT director, United PremasIT is a co-driver of our business. Usually we\u2019re measured by the EBIT (earnings before interest and tax) we contribute to the business. Reason being United PREMAS is a very service-oriented company, we manage anything from town councils to bus lane enforcements. In a service environment, we need to differentiate our services and that\u2019s where IT comes in.What we have done over the past two years is transform what was essentially an IT and technical operation into a business operation. We have developed an adaptive model whereby IT gets involved in the business. IT can also help the business develop newbusiness opportunities. In a sense, we guide the business. And that\u2019s why we are measured by the overall EBIT of the business.We provide a lot of advice and consultancy to the business, on matters like how and where it should be heading. And we have a very strong model within the enterprise, within the company that incorporates business analysts or business alignment managers in every business operation, to make sure that across the IT and business operations people understand their processes.That leads to closer looks at how we can enhance the business, through the better differentiation of our services, as compared to those of our competitors, and how we can offer our IT services as a service rather than as a technology or application. At the endof the day, our performance is very much driven by how the company performs as a whole.CIO TRANSLATOR, DRIVER, CHANGE AGENTWaleed Hanafi, senior VP, CIO, Global Refund GroupI often find myself asking: Is there a way of simplifying maturity levels or describing where an organisation\u2019s at when it comes to its level of business-IT alignment? When I look at a company, whether I\u2019m in a consulting role or CIO role, really there are three kinds of projects.There are control projects, where you\u2019ve arrived at the kind of company that\u2019s in a mess, where there\u2019s either a lack of leadership or there are competence or poor investment problems, and you\u2019re faced with the day-to-day work of putting enough control processesto clean up and make the technology platform function. Basically, fixing it so it would do what it should have been doing in the first place.After that you get into cost reduction, as you\u2019re trying to optimise what you have. And then finally, you get into revenue generation. At the revenue generation point, that\u2019s where you are fully aligned with the business, and in my experience that\u2019s where you\u2019re leading the business.I take to the CIO office the role of the strategist. I have more leisure time than the business leaders do to think about what\u2019s going on in the world. Perhaps, I\u2019ve been lucky. I find that I can drive strategy rather than implement it because I have the ability to see both worlds. Yet, there\u2019s this huge fear of IT. And I keep waiting for it to go away. I keep assuming that I\u2019m going to be unemployed eventually because everybody\u2019s going to finally catch on that this is not all that hard. And that when they figure out that they\u2019ve been paying me all these years, that they could\u2019ve done it themselves, maybe they\u2019re going to get angry. But up to now that hasn\u2019t happened.So we still have this role to play as the translators between the technology world and the business world, and I just keep wondering: It\u2019s all common sense, why is this so hard?Freddie Low, director\u2014Asia Network Services (MIS), Polo Ralph Lauren SourcingChange management is key in the CIO role. There was a time IT would dictate what technology the business should use. But that has changed, particularly over the last couple of years.Now we find ourselves partnering business units to work towards their needs more than telling them what is good in the market. We have business cases to see to and we have to constantly work at aligning the technology with the business needs and building that partnership with them and sharing the costs. And we are sharing in the ownership and efforts we make in driving the business with them. And that\u2019s because we have come to realise that if we define the things that work together from the start of the initiative, a lot of great projects can get even better. This perspective can only be gained from a close and yet dynamic relationship between us in IT and the business.George Wang, group head of chief architecture office, Reuters AsiaWhat are we looking for? If it\u2019s IT staff, of course we\u2019re looking for IT skills. But more importantly, we are looking at building a programme for architects, architects for building the relationship to bridge the business and IT.And so the people we\u2019re looking at right now are people with very good communication skills, have some kind of idea as to how to make financial justifications, and basically forge strong relationships with the business. So the architect as we envision him is a businessrelationship manager. One who manages the relationship between IT and the business, translates the business for IT, makes sure the IT understands what the business is,and also makes sure the business side understands IT.BSM DRIVES INNOVATIONMark Stabler, director, worldwide marketing and BSM strategist, BSM SoftwareBusiness service management (BSM) is not a framework, it\u2019s a collection of integrated solutions that operate from that enterprise resource planning (ERP) single-source of truth, that CMDB, that has to be managed.Now, if you do BSM in a robust ITIL-based environment, you have a very effective infrastructure that can be managed by cost or managed to reduce cost from enhanced efficiencies and processes. In our experience, we have found devices and systems that our customers never even thought they had.These bits of technology were then made available to work for them again. BSM has helped them manage their cost allocations, reduced equipment cost, and even managed their virtualised infrastructures successfully. All these translate into cost and other resource savings, which in turn means they have more money to put into innovation. So really, BSM drives technology innovation back into the business.