Get buy-in from customers Sometimes customers may initially find a new way of interacting with a new system too different or uncomfortable. Help sell them on the idea by promoting how it will benefit them and increasing your responsiveness to their needs. Listen to in-house users Learn what information these system users need and what processes work particularly well right now. Form a cross-departmental team A cross-departmental team will provide a broad view about how a new system will affect different departments, and it will provide inside help in selling the idea to users and champions in different divisions. Design for the big picture and start with pilots Make sure the system will be able to scale, but start with smaller projects to show successes. Smaller successes will help build momentum. Do due diligence on consultants Call consultant references and make sure their skills and background match what you need. Make sure you learn from them everything you need to know about the applications. Always keep an eye on ROI There should be concrete, measurable benefits from a CRM system, including ROI. Make sure your plans include specific points for ROI. Related content opinion Website spoofing: risks, threats, and mitigation strategies for CIOs In this article, we take a look at how CIOs can tackle website spoofing attacks and the best ways to prevent them. By Yash Mehta Dec 01, 2023 5 mins CIO Cyberattacks Security brandpost Sponsored by Catchpoint Systems Inc. Gain full visibility across the Internet Stack with IPM (Internet Performance Monitoring) Today’s IT systems have more points of failure than ever before. Internet Performance Monitoring provides visibility over external networks and services to mitigate outages. By Neal Weinberg Dec 01, 2023 3 mins IT Operations brandpost Sponsored by Zscaler How customers can save money during periods of economic uncertainty Now is the time to overcome the challenges of perimeter-based architectures and reduce costs with zero trust. By Zscaler Dec 01, 2023 4 mins Security feature LexisNexis rises to the generative AI challenge With generative AI, the legal information services giant faces its most formidable disruptor yet. That’s why CTO Jeff Reihl is embracing and enhancing the technology swiftly to keep in front of the competition. By Paula Rooney Dec 01, 2023 6 mins Generative AI Digital Transformation Cloud Computing Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe