The Top 10 Factors for Determining the Value of an IT Project

In a CIO survey, 118 IT executives were asked to identify the top three factors they consider when determining the value of IT projects. Customers and cost-control topped the list.

Internal customer satisfaction 78 %

Budgeted amount versus actual expenses 57%

External customer satisfaction 56 %

Employee productivity 51 %

Competitive advantage 48 %

System uptime 48 %

Organization productivity 44 %

IT department productivity 41 %

Service-level agreements 37%

Revenue 31%