1. Carefully negotiate licensing deals. Prices will fall significantly through 2004 as the antispam market consolidates.2. Look at various options. Consider outsourcing, appliances and open-source software in addition to commercially licensed software.3. Choose antispam products that support multiple detection methods (such as signature-based methods, heuristics and Bayesian filtering), user management (such as whitelists, blacklists and quarantines) and granular policies.4. Educate users on how to avoid spam. 5. Establish an e-mail address for users to report spam to IS.6. Go slow. For the first two weeks, put the spam-filtering system in audit mode without quarantining or deleting any mail. Review audit reports to see how much mail is spam and what type of spam it is. 7. Check false positives. Use the audit results to define policies and determine how many false positives (the number of legitimate messages you block) your organization can tolerate. The more spam you block, the higher your false positive rate will be.8. Filter spam in steps. Start by flagging suspected spam and letting users decide what to do with it. Then quarantine spam, but give users the opportunity to review their blocked messages. Source: Maurene Caplan Grey, Gartner research director Related content news Zendesk to lay off another 8% of its staff, cites macroeconomic issues The new tranche of layoffs comes just six months after the company let go of 300 staffers and hired a new CEO in order to navigate its operations through macroeconomic distress. By Anirban Ghoshal Jun 01, 2023 3 mins CRM Systems IT Jobs feature 5 CxOs on leading change To be the agents of change that businesses require today, IT leaders must embrace a flexible mindset, prep their orgs for change, and recognize that intention and purpose are vital to empowering transformation. By Dan Roberts Jun 01, 2023 13 mins Digital Transformation Change Management IT Leadership feature Top 8 data engineer and data architect certifications Data engineers and data architects are in high demand. Here are the certifications that will give your career an edge. By Thor Olavsrud Jun 01, 2023 9 mins Certifications Big Data Data Mining events promotion Australia's CIO50 Team of the Year Awards finalists revealed Along with the unveiling of the annual CIO50 List and the team category winners, the 2023 CIO50 Awards will also recognise the inaugural Next CIO winner and a new Hall of Fame recipient. By Cathy O'Sullivan May 31, 2023 3 mins IDG Events Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe