n Asset Management n Staffing\/Sourcing n Partnerships n Value\/Governance\n\nThe companies listed below earned the CIO 100 Award for their strengths in one or more of the following areas: asset management (getting the most from existing systems); staffing and sourcing (flexible, creative approaches to meeting personnel needs); partnerships (building internal and external relationships to deliver new projects or services); and value and governance (maximizing the use of IT assets, time or resources through a governance process, budget model or value methodology).\n\n7-Eleven Inc.\n\nRetail\n\nDallas\n\nwww.7-eleven.com\n\nStrengths: n n n n\n\nRents servers and storage under "capacity on demand" agreement with vendor\n\nJames W. Keyes, President and CEO\n\nKeith Morrow, VP of IS and CIO\n\nFY02 revenue: $10B\n\nEmployees: 75,000\n\nAARP\n\nMembership association\n\nWashington, D.C.\n\nwww.aarp.org\n\nStrengths: n n\n\nCreated portfolio management tool for use by business managers\n\nWilliam Novelli, CEO and Executive Director\n\nJohn Sullivan, CIO of IT Solutions\n\nFY02 revenue: $627M\n\nEmployees: 2,000 \n\nAir Force Flight Test Center\n\nMilitary\n\nEdwards Air Force Base, Calif.\n\nwww.edwards.af.mil\n\nStrengths: n n n n\n\nSaved $2 million by reserving mobile radios for emergency personnel and giving other users radio-enabled cell phones\n\nMaj. Gen. Doug Pearson, Commander\n\nCol. James G. Brewster, Director of IT Directorate\n\nFY02 budget: $909M\n\nEmployees: 7,905\n\nAlliant Energy\n\nUtilities\n\nMadison, Wis.\n\nwww.alliantenergy.com\n\nStrengths: n n n\n\nCross-functional IT team identifies common processes and equipment for managing storage, cutting costs by 58 percent\n\nErroll B. Davis, Chairman, President and CEO\n\nGregg E. Lawry, Managing Director of IT\n\nFY02 revenue: $2.6B\n\nEmployees: 8,097\n\nAllied Office Products\n\nOffice products and services\n\nClifton, N.J.\n\nwww.askallied.com\n\nStrengths: n n\n\nAdopted hosted CRM application instead of purchasing and maintaining one in-house\n\nHoward Brown, CEO\n\nMichael Palmer, COO\n\nFY02 revenue: $280M\n\nEmployees: 780\n\nAllmerica Financial Corp.\n\nFinancial services\n\nWorcester, Mass.\n\nwww.allmerica.com\n\nStrengths: n n\n\nOutsourced noncore and short-term work to save $20 million in two years\n\nMichael P. Angelini, Chairman\n\nGregory D. Tranter, VP and CIO\n\nFY02 revenue: $3.3B\n\nEmployees: 5,300\n\nAmerican Century Services\n\nFinancial services\n\nKansas City, Mo.\n\nwww.americancentury.com\n\nStrengths: n n\n\nEstablished a stable of preferred vendors for contract labor at prenegotiated rates\n\nBill Lyons, President and CEO\n\nBob Sauvageau, CIO\n\nFY02 revenue: NA\n\nEmployees: 2,800\n\nArch Coal Inc.\n\nMining and energy\n\nSt. Louis\n\nwww.archcoal.com\n\nStrengths: n n n\n\nInstalled GPS equipment to optimize use of heavy truck fleet, saving $3.6 million and deferring $9 million in new truck purchases\n\nSteven F. Leer, President and CEO\n\nLarry R. Brown, VP and CIO\n\nFY02 revenue: $1.5B\n\nEmployees: 3,750\n\nArdais Corp.\n\nBiomedical research\n\nLexington, Mass.\n\nwww.ardais.com\n\nStrengths: n n\n\nInternal end users perform quality assurance tests for biomedical information systems product\n\nGreg Phelps, CEO\n\nMartin Ferguson, Senior VP of Bioinformatics\n\nFY02 revenue: $3.1M\n\nEmployees: 69\n\nArrow Electronics Inc.\n\nElectronics industry services\n\nMelville, N.Y.\n\nwww.arrow.com\n\nStrengths: n n n\n\nInventory of enterprise software tagged 31 percent of purchased applications for retirement\n\nWilliam E. Mitchell, President and CEO\n\nMark Settle, VP and CIO\n\nFY02 revenue: $7.4B\n\nEmployees: 11,700\n\nAtmos Energy Corp.\n\nNatural gas distributor\n\nDallas\n\nwww.atmosenergy.com\n\nStrengths: n n n n\n\nNegotiated with billing system vendor to fix bugs instead of using in-house staff\n\nRobert W. Best, Chairman, President and CEO\n\nLeslie H. Duncan, VP and CIO\n\nFY02 revenue: $950.8M\n\nEmployees: 2,877\n\nBaptist Memorial Health Care Corp.\n\nHealth care\n\nMemphis, Tenn.\n\nwww.baptistonline.org\n\nStrengths: n n n\n\nDistributed on-call duties of support staff across multiple locations to maintain service levels while keeping workloads reasonable\n\nStephen Reynolds, CEO\n\nDick Escue, VP and CIO\n\nFY02 revenue: $1.1B\n\nEmployees: 12,000\n\nBoise Office Solutions\n\nOffice products\n\nItasca, Ill.\n\nwww.boiseoffice.com\n\nStrengths: n n n\n\nPiloted new commercial software application to identify critical business process requirements, then built new capabilities in-house as legacy system add-ons\n\nChris Milliken, President and CEO\n\nGary Massel, Division VP and CIO\n\nFY02 revenue: $3.5B\n\nEmployees: 12,730 \n\nBooz Allen Hamilton Inc.\n\nStrategy and technology consultancy\n\nMcLean, Va.\n\nwww.boozallen.com\n\nStrengths: n n\n\nTrained engineers as consultants to plan and manage internal IT service portfolios\n\nRalph Shrader, Chairman and CEO\n\nGeorge Tillmann, VP and CIO\n\nFY02 revenue: $2.2B\n\nEmployees: 12,000\n\nBurlington Coat Factory Warehouse Corp.\n\nRetail\n\nBurlington, N.J.\n\nwww.coat.com\n\nStrengths: n n n \n\nInvests in emerging technologies such as Linux and wireless to reduce costs\n\nMonroe G. Milstein, President and CEO\n\nMichael Prince, VP and CIO\n\nFY02 sales: $2.6B\n\nEmployees: 23,000\n\nButler Manufacturing Co.\n\nBuilding products and services\n\nKansas City, Mo.\n\nwww.butlermfg.com\n\nStrengths: n n n n\n\nCross-trains IT staff to provide backup and find opportunities to share code\n\nJohn Holland, Chairman and CEO\n\nLee Lichlyter, VP of IT and CIO\n\nFY02 revenue: $828M\n\nEmployees: 4,945\n\nChase Pitkin Home Centers\n\nRetail\n\nRochester, N.Y.\n\nwww.chase-pitkin.com\n\nStrengths: n n n n\n\nAccountants perform light programming, testing and validation of new systems\n\nWilliam Strassburg, President and CEO\n\nT. Christopher Dorsey, Controller and CIO\n\nFY02 revenue: $200M\n\nEmployees: 2,700\n\nChildren\u2019s Hospital and Research Center at Oakland\n\nHealth care\n\nOakland, Calif.\n\nwww.childrenshospitaloakland.org\n\nStrengths: n n n\n\nExtended functionality of legacy information system to create new computerized physician order-entry system, saving $3 million\n\nTony Paap, President and CEO\n\nDonald Livsey, VP and CIO\n\nFY02 revenue: $200M\n\nEmployees: 2,200\n\nCity of Phoenix\n\nLocal government\n\nPhoenix\n\nwww.phoenix.gov\n\nStrengths: n n n n\n\nIssues bonds to finance major IT projects\n\nFrank Fairbanks, City Manager\n\nDanny Murphy, CIO\n\nFY02 revenue: $2.4B\n\nEmployees: 13,958\n\nCorporate Express Inc.\n\nOffice products and services\n\nBroomfield, Colo.\n\nwww.corporateexpress.com\n\nStrengths: n n n\n\nSoftware development methodology necessitates IT and business agreement on project scope, requirements and time line\n\nMark Hoffman, President and CEO\n\nLisa Peters, Senior VP and CIO\n\nFY02 revenue: $5.7B\n\nEmployees: 12,400\n\nCSK Auto Corp.\n\nRetail\n\nPhoenix\n\nwww.cskauto.com\n\nStrengths: n n n n\n\nJointly developed and manages e-commerce site with noncompetitive retailer\n\nMaynard Jenkins, CEO\n\nLarry Buresh, Senior VP and CIO\n\nFY02 revenue: $1.5B\n\nEmployees: 13,750\n\nDell inc.\n\nComputer manufacturer\n\nRound Rock, Texas\n\nwww.dell.com\n\nStrengths: n n n\n\nBusiness case justifications required to show how project impacts company P&L statement\n\nMichael S. Dell, Chairman and CEO\n\nRandy Mott, Senior VP and CIO\n\nFY02 revenue: $31.1B\n\nEmployees: 39,100\n\nDelphi Corp.\n\nManufacturer\n\nTroy, Mich.\n\nwww.delphi.com\n\nStrengths: n n n n\n\nChallenges IT managers to suggest ways to meet cost-saving targets, saving $200 million since 2001\n\nJ.T. Battenberg, Chairman, President and CEO\n\nBette Walker, VP and CIO\n\nFY02 revenue: $27B\n\nEmployees: 192,000\n\nEastman Chemical Co.\n\nChemicals\n\nKingsport, Tenn.\n\nwww.eastman.com\n\nStrengths: n n n n\n\nChooses IT investments with expected returns that are competitive with other types of investments\n\nJ. Brian Ferguson, Chairman and CEO\n\nJerry B. Hale, VP and CIO\n\nFY02 revenue: $5.3B\n\nEmployees: 15,800\n\nEncyclopaedia Britannica Inc.\n\nPublishing\n\nChicago\n\nwww.britannica.com\n\nStrengths: n n\n\nAssigned headquarters-based engineers as "virtual consultants" to international offices, reducing outside consulting costs by 80 percent\n\nIlan Yeshua, CEO\n\nDavid Becker, Senior VP of Digital Product Development\n\nFY02 revenue: NA\n\nEmployees: 500\n\nE-Trade Group Inc.\n\nFinancial services\n\nMenlo Park, Calif.\n\nwww.etrade.com\n\nStrengths: n n n\n\nGuidelines for architecture, systems design and testing make it easy to shift developers between projects\n\nMitch Caplan, CEO\n\nJosh Levine, President of E-Trade Technologies and Chief Administrative Officer\n\nFY02 revenue: $1.3B\n\nEmployees: 3,800\n\nFairfax County Public Schools\n\nEducation\n\nAnnandale, Va.\n\nwww.fcps.edu\n\nStrengths: n n \n\nLowered costs and created potential revenue stream through vendor partnerships to develop new instructional applications for school systems\n\nDaniel A. Domenech, Superintendent of Schools\n\nMaribeth Luftglass, Assistant Superintendent and CIO\n\nFY02 budget: $1.6B\n\nEmployees: 20,776\n\nFarmers Insurance Group\n\nInsurance\n\nLos Angeles\n\nwww.farmers.com\n\nStrengths: n n n n\n\nBeats industry benchmarks for data center costs\n\nMartin Feinstein, Chairman, President and CEO\n\nJan Franklin, CIO\n\nCecilia Claudio, CIO (continental Europe), Zurich Financial Services\n\nFY02 premiums: $11.5B\n\nEmployees: 38,000\n\nFedEx Corp.\n\nTransportation, e-commerce and SCM\n\nMemphis, Tenn.\n\nwww.fedex.com\n\nStrengths: n n n n\n\nRegionally developed applications incorporate a common core to enable reuse worldwide\n\nFrederick W. Smith, Chairman, President and CEO\n\nRobert B. Carter, Executive VP and CIO\n\nFY02 revenue: $22B\n\nEmployees: 200,000\n\nGeneral Electric Co.\n\nManufacturer and distributor\n\nFairfield, Conn.\n\nwww.ge.com\n\nStrengths: n n n n\n\nOperating costs and savings are allocated directly to business units\n\nLloyd Trotter, CEO of GE Industrial Systems\n\nStuart Scott, VP and CIO of GE Industrial Systems\n\nFY02 revenue: $130.7B\n\nEmployees: 315,000\n\nGKN Aerospace North America Inc.\n\nAerospace\n\nHazelwood, Mo.\n\nwww.stlouis.gknplc.com\n\nStrengths: n n\n\nIterative software development methodology speeds up deployment of new systems\n\nJay Fitzsimmons, CEO\n\nFanny Sloan, Director of IT\n\nFY02 revenue: $350M\n\nEmployees: 1,446\n\nThe Goodyear Tire & Rubber Co.\n\nManufacturer\n\nAkron, Ohio\n\nwww.goodyear.com\n\nStrengths: n n n n\n\nGlobal IT leaders champion initiatives across business units to ensure reusability and optimization of solutions\n\nRobert J. Keegan, CEO\n\nFY02 revenue: $13.9B\n\nEmployees: 92,000\n\nThe Guardian Life Insurance Co. of America\n\nInsurance\n\nNew York City\n\nwww.glic.com\n\nStrengths: n n n n\n\nDeploys new systems in 90 days using offshore contractors for 24\/7 development\n\nDennis J. Manning, President and CEO\n\nDennis Callahan, Executive VP and CIO\n\nFY02 revenue: $6.9B\n\nEmployees: 5,500\n\nGujarat Co-operative Milk Marketing Federation Ltd.\n\nAgriculture\n\nAnand, Gujarat, India\n\nwww.amul.com\n\nStrengths: n n n\n\nInvested in IT staff training to reduce consulting costs\n\nB.M. Vyas, Managing Director\n\nSubbarao Hegde, CIO\n\nFY02 revenue: $577M\n\nEmployees: 700\n\nHershey Foods Corp.\n\nChocolate manufacturer\n\nHershey, Pa.\n\nwww.hersheys.com\n\nStrengths: n n n n\n\nSaves on software customization by working with vendors to incorporate requirements into commercial product releases\n\nRichard Lenny, Chairman, President and CEO\n\nGeorge F. Davis, VP and CIO\n\nFY02 revenue: $4.1B\n\nEmployees: 14,000\n\nHon Industries Inc.\n\nOffice furniture\n\nMuscatine, Iowa\n\nwww.hon.com\n\nStrengths: n n n\n\nEvaluates total cost of ownership for all IT projects\n\nJack D. Michaels, Chairman and CEO\n\nMalcolm Fields, VP and CIO\n\nFY02 revenue: $1.7B\n\nEmployees: 9,000\n\nHumana Inc.\n\nInsurance\n\nLouisville, Ky.\n\nwww.humana.com\n\nStrengths: n n n n\n\nProjects that impact multiple business units get priority\n\nMike McCallister, President and CEO\n\nBruce J. Goodman, Senior VP and Chief Service and Information Officer\n\nFY02 revenue: $11.3B\n\nEmployees: 13,500\n\nThe Huntington National Bank\n\nFinancial services\n\nColumbus, Ohio\n\nwww.huntington.com\n\nStrengths: n n n n\n\nCharges business units for application development and project management\n\nThomas E. Hoaglin, Chairman, President and CEO\n\nJoseph A. Gottron, Executive VP and CIO\n\nFY02 revenue: $1.6B\n\nEmployees: 8,200\n\nIngersoll-Rand Co. Ltd.\n\nIndustrial machinery\n\nWoodcliff Lake, N.J.\n\nwww.irco.com\n\nStrength: n \n\nOffloads software development and customization costs to application vendors\n\nHerbert L. Henkel, Chairman, President and CEO\n\nBarry Libenson, VP of Technology and CIO\n\nFY02 revenue: $8.9B\n\nEmployees: 45,000\n\nIntel Corp.\n\nChip manufacturer\n\nSanta Clara, Calif.\n\nwww.intel.com\n\nStrengths: n n n n\n\nCreated homegrown metric to evaluate project proposals according to impact on business results and IT operating efficiency\n\nCraig Barrett, CEO and Director\n\nDoug Busch, VP and CIO\n\nFY02 revenue: $26.8B\n\nEmployees: 79,000\n\nJetBlue Airways Corp.\n\nTravel\n\nForest Hills, N.Y.\n\nwww.jetblue.com\n\nStrengths: n n n n\n\nUses automation to hold down operating costs and invest more in amenities for customers\n\nDavid Neeleman, CEO\n\nJeff Cohen, CIO\n\nFY02 revenue: $635.2M\n\nEmployees: 4,700\n\nJ.P. Morgan Chase & Co.\n\nFinancial services\n\nNew York City\n\nwww.jpmorganchase.com\n\nStrengths: n n\n\nUses Six Sigma quality methodology to create repeatable processes for online operations\n\nDonald Layton, Vice Chairman of Chase Financial Services\n\nCharles P. Costa, CIO of Chase Financial Services\n\nMichael Ashworth, CIO of J.P. Morgan Investment Bank\n\nFY02 revenue: $30B\n\nEmployees: 95,000\n\nKeyCorp\n\nFinancial services\n\nCleveland\n\nwww.key.com\n\nStrengths: n n n n\n\nDeliverables required to incorporate reuse of hardware and software, analysis, project plans, system requirements and designs\n\nHenry L. Meyer, Chairman and CEO\n\nRobert G. Rickert, Executive VP and CTO\n\nFY02 revenue: $4.6B\n\nEmployees: 20,437\n\nKirkpatrick & Lockhart LLP\n\nLaw\n\nPittsburgh\n\nwww.kl.com\n\nStrengths: n n\n\nIT employees who attend training courses present information and share course materials with colleagues\n\nPeter J. Kalis, Chairman of the Management Committee\n\nSteven W. Agnoli, CIO\n\nFY02 revenue: $282M\n\nEmployees: 1,600\n\nKutztown University of Pennsylvania\n\nEducation\n\nKutztown, Pa.\n\nwww.kutztown.edu\n\nStrengths: n n n\n\nPartnered with competing universities to build shared ERP system\n\nF. Javier Cevallos, President\n\nRichard S. Zera, VP of IT\n\nFY02 revenue: $102M\n\nEmployees: 859\n\nLands\u2019 End Inc.\n\nRetail\n\nDodgeville, Wis.\n\nwww.landsend.com\n\nStrengths: n n n n\n\nUsed ASPs to deliver low-priority projects\n\nDave Dyer, CEO\n\nFrank Giannantonio, Senior VP and CIO\n\nFY02 revenue: $1.6B\n\nEmployees: 8,195\n\nLouisiana Office of Group Benefits\n\nState government\n\nBaton Rouge, La.\n\nwww.groupbenefits.org\n\nStrengths: n n n n\n\nTapped end users to staff team that implemented revamped legacy system\n\nA. Kip Wall, CEO\n\nRizwan Ahmed, CIO\n\nFY02 revenue: $840M\n\nEmployees: 400\n\nManpower Inc.\n\nBusiness services and consulting\n\nMilwaukee\n\nwww.us.manpower.com\n\nStrength: n\n\nEfficiently deploys personnel by charging project managers\u2019 budgets for staff time on an hourly basis\n\nJeff Joerres, Chairman and CEO\n\nPeter Stockhausen, CIO of North America\n\nFY02 revenue: $11.8B\n\nEmployees: 21,400\n\nMarriott International Inc.\n\nHospitality\n\nBethesda, Md.\n\nwww.marriott.com\n\nStrengths: n n n\n\nJustifications for new projects include comparing costs to reuse, retire or purchase\n\nJ.W. Marriott Jr., Chairman and CEO\n\nCarl Wilson, Executive VP and CIO\n\nFY02 revenue: $19B\n\nEmployees: 129,000\n\nMassachusetts Mutual Life Insurance Co.\n\nInsurance\n\nSpringfield, Mass.\n\nwww.massmutual.com\n\nStrengths: n n\n\nSunsetting process sets out criteria and tools for consolidating and retiring systems\n\nRobert J. O\u2019Connell, Chairman, President and CEO\n\nChristine Modie, Executive VP and CIO\n\nFY02 revenue: $16.3B\n\nEmployees: 30,000\n\nMattel Inc.\n\nToys\n\nEl Segundo, Calif.\n\nwww.mattel.com\n\nStrength: n\n\nGlobal inventory of workforce skills enables company to allocate work where expertise resides\n\nRobert Eckert, Chairman and CEO\n\nJoe Eckroth, CIO\n\nFY02 revenue: $4.9B\n\nEmployees: 27,000\n\nMaysteel LLC\n\nContract manufacturer\n\nMenomonee Falls, Wis.\n\nwww.maysteel.com\n\nStrength: n\n\nDeployed portal to extend functionality of legacy ERP system and expand access to end users\n\nKim Harter, President and CEO\n\nMary Fonder, VP of IT and CIO\n\nFY02 revenue: NA\n\nEmployees: 800\n\nMenasha Corp.\n\nManufacturer\n\nNeenah, Wis.\n\nwww.menasha.com\n\nStrengths: n n n\n\nUses internal cost data to benchmark IT services against external providers\n\nHarold Smethills, CEO\n\nEdward Wojciechowski, CIO\n\nFY02 revenue: $1.1B\n\nEmployees: 5,000\n\nMenlo Worldwide \n\nGlobal SCM and solutions \n\nRedwood City, Calif.\n\nwww.menloworldwide.com\n\nStrengths: n n n\n\nAggregated training budgets to reduce overhead and put more resources into class offerings\n\nJohn H. Williford, President and CEO\n\nEdward G. Feitzinger, Senior VP of Menlo Worldwide Technologies\n\nFY02 revenue: $2.7B\n\nEmployees: 14,460\n\nMerrill Lynch & Co. Inc.\n\nFinancial management and adviser services\n\nNew York City\n\nwww.ml.com\n\nStrengths: n n n n\n\nBusiness and IT team establishes technology standards, promotes reuse and encourages use of enterprise purchase agreements\n\nStan O\u2019Neal, CEO\n\nJohn W. Cummings, Chief Information and Services Officer\n\nFY02 revenue: $18.6B\n\nEmployees: 50,900\n\nThe Mony Group Inc.\n\nFinancial services\n\nNew York City\n\nwww.mony.com\n\nStrengths: n n n n\n\nOutsourced upgrade of legacy code to cut costs and save time while in-house staff supported heavy project workload\n\nMichael Roth, CEO\n\nE.P. Rogers, Senior VP and CIO\n\nFY02 revenue: $2.1B\n\nEmployees: 3,500\n\nMoore Medical Corp.\n\nMedical supplies\n\nNew Britain, Conn.\n\nwww.mooremedical.com\n\nStrengths: n n n n\n\nDeveloped reusable components to integrate order-entry application with enterprise systems\n\nLinda Autore, President and CEO\n\nJerry Flasz, Executive VP and CIO\n\nFY02 revenue: $135M\n\nEmployees: 318\n\nNationwide Insurance & Financial Services\n\nInsurance\n\nColumbus, Ohio\n\nwww.nationwide.com\n\nStrengths: n n\n\nFocuses new project investments on improving business alignment with customers\n\nW.G. Jurgensen, CEO\n\nMichael Keller, Executive VP and Enterprise CIO\n\nFY02 revenue: $29.4B\n\nEmployees: 29,465\n\nNetwork Services Co.\n\nDistributor\n\nMount Prospect, Ill.\n\nwww.nsconline.com\n\nStrengths: n n n\n\nE-commerce investment lowers costs for customers, enabling company to increase market share\n\nR. James Alexy, CEO\n\nMichael Hugos, CIO\n\nFY02 revenue: $358M\n\nEmployees: 107\n\nThe Nonprofits Insurance Alliance Group of Cos.\n\nInsurance\n\nSanta Cruz, Calif.\n\nwww.insurancefornonprofits.org\n\nStrengths: n n\n\nDeveloped claims administration system in-house to control cost and pace of software upgrades\n\nPamela E. Davis, Founder, President and CEO\n\nBetty Johnson, VP of IT\n\nFY02 revenue: $35.4M\n\nEmployees: 45\n\nNortheastern University\n\nEducation\n\nBoston\n\nwww.northeastern.edu\n\nStrengths: n n\n\nBuys new technology one component at a time to address requirements that cannot be met using existing IT assets\n\nRichard M. Freeland, President\n\nRobert Weir, VP of IS\n\nFY02 revenue: $427.6M\n\nEmployees: 4,405\n\nNorthrop Grumman Corp.\n\nAerospace and defense\n\nLos Angeles\n\nwww.northropgrumman.com\n\nStrengths: n n n\n\nBusiness units use central employee skills database to choose workers for their projects\n\nRonald D. Sugar, President and CEO\n\nTom Shelman, CIO\n\nFY02 revenue: $17.2B\n\nEmployees: 120,000\n\nOffice of Justice Programs\n\nFederal government\n\nWashington, D.C.\n\nwww.ojp.usdoj.gov\n\nStrengths: n n\n\nRevived and expanded functionality of strategic grants management system using existing resources\n\nDeborah J. Daniels, Assistant Attorney General\n\nDavid L. Zeppieri, CIO\n\nFY02 budget: $4.5B\n\nEmployees: 1,200\n\nPlug Power Inc.\n\nManufacturing\n\nLatham, N.Y.\n\nwww.plugpower.com\n\nStrengths: n n n \n\nSaved $40,000 on telecom expenses by letting vendor put equipment in server room\n\nRoger B. Saillant, CEO\n\nDarryl J. Enfield, Director of IS\n\nFY02 revenue: $5.7B\n\nEmployees: 350\n\nThe PNC Financial Services Group Inc.\n\nFinancial services\n\nPittsburgh\n\nwww.pnc.com\n\nStrengths: n n n\n\nUses homegrown curriculum to train employees for project management certification\n\nJames E. Rohr, Chairman and CEO\n\nTimothy G. Shack, Group Executive and CIO\n\nMichael R. Harte, Executive VP of PFPC Worldwide Inc. and CIO\n\nFY02 revenue: $5.4B\n\nEmployees: 23,800\n\nPort Authority of Allegheny County\n\nPublic transportation\n\nPittsburgh\n\nwww.portauthority.org\n\nStrengths: n n n\n\nSaves time and money using externally developed portals to sell surplus equipment and purchase parts\n\nPaul Skoutelas, CEO\n\nMaureen Bertocci, CTO\n\nFY02 revenue: $274.6M\n\nEmployees: 3,115\n\nThe Procter & Gamble Co.\n\nConsumer products manufacturer\n\nCincinnati\n\nwww.pg.com\n\nStrengths: n n n\n\nSaved $18 million and increased server use by consolidating applications\n\nAlan G. Lafley, Chairman, President and CEO\n\nStephen N. David, CIO and B2B Officer\n\nFY02 revenue: $42.2B\n\nEmployees: 102,000\n\nQualcomm Inc.\n\nTelecommunications\n\nSan Diego\n\nwww.qualcomm.com\n\nStrengths: n n n\n\nAllocates staff according to business unit needs based on fees users pay for IT services\n\nIrwin Mark Jacobs, Chairman and CEO\n\nNorm Fjeldheim, Senior VP and CIO\n\nFY02 revenue: $3B\n\nEmployees: 8,100\n\nQueens Health Network\n\nHealth care\n\nNew York City\n\nwww.nyc.gov\/html\/hhc\/qhn\/home.html\n\nStrength: n\n\nConverted neglected legacy system into integrated electronic medical records system\n\nPete Velez, Senior VP\n\nAlfred Marino, CIO\n\nFY02 revenue: $542M\n\nEmployees: 6,006\n\nQVC Inc.\n\nRetail\n\nWest Chester, Pa.\n\nwww.qvc.com\n\nStrengths: n n\n\nSaves on software costs and maintenance fees with homegrown CRM and warehouse management systems\n\nDoug Briggs, President and CEO\n\nRobert Cochran, CIO\n\nFY02 revenue: $4.3B\n\nEmployees: 12,000\n\nRaytheon Aircraft Co.\n\nAerospace\n\nWichita, Kan.\n\nwww.raytheonaircraft.com\n\nStrengths: n n\n\nSaved more than $1 million by retiring servers, desktop computers and laptops with low user rates\n\nJames Schuster, Chairman and CEO\n\nDoug Debrecht, VP and CIO\n\nFY02 revenue: $2.2B\n\nEmployees: 9,101\n\nRoadway Corp.*\n\nTransportation\n\nAkron, Ohio\n\nwww.roadwaycorp.com\n\nStrengths: n n n\n\nGrants employees extra vacation time if they exceed department targets for reusing software code\n\nJames D. Staley, President and CEO\n\nRobert W. Obee, VP of New Venture Commerce and CIO\n\nFY02 revenue: $3B\n\nEmployees: 27,000\n\nRoyal Bank of Canada\n\nFinancial services\n\nToronto\n\nwww.rbc.com\n\nStrengths: n n n\n\nLeases hardware to ensure technology is current and to avoid costs to maintain or dispose of equipment\n\nGord M. Nixon, President and CEO\n\nMartin J. Lippert, Vice Chairman and CIO\n\nFY02 revenue: $11.7B\n\nEmployees: 59,549\n\nRoyal Caribbean Cruises Ltd.\n\nTour, travel and leisure\n\nMiami\n\nwww.royalcaribbean.com\n\nStrengths: n n\n\nStaff developed on-the-job training program that aligns employees with internal experts for one-to-two-week projects\n\nRichard Fain, Chairman and CEO\n\nTom Murphy, CIO\n\nFY02 revenue: $3.4B\n\nEmployees: 32,824\n\nRoyster-Clark Inc.\n\nAgriculture\n\nNorfolk, Va.\n\nwww.roysterclark.com\n\nStrengths: n n\n\nDeveloped $2,000 grid computing system for processing customer statements to support future merger\n\nFrancis P. Jenkins, Chairman and CEO\n\nRobert L. Paarlberg, Managing Director of IT\n\nFY02 revenue: $900M\n\nEmployees: 2,306\n\nSBC Communications Inc.\n\nTelecommunications\n\nSan Antonio\n\nwww.sbc.com\n\nStrengths: n n\n\nSaved $28 million by optimizing software, reducing runtimes, integrating process improvements and eliminating redundancies\n\nEdward E. Whitacre, Chairman and CEO\n\nEdward Glotzbach, Executive VP and CIO\n\nFY02 revenue: $43B\n\nEmployees: 173,870\n\nSchindler Elevator Corp.\n\nElevator manufacture and service\n\nMorristown, N.J.\n\nwww.us.schindler.com\n\nStrengths: n n n\n\nBuilt CRM and sales-force automation systems in-house using existing software\n\nHeikki Poutanen, President and COO\n\nDavid Butts, CIO\n\nFY02 revenue: NA\n\nEmployees: 6,500\n\nSeagate Technology LLC\n\nComputer manufacturer\n\nScotts Valley, Calif.\n\nwww.seagate.com\n\nStrengths: n n n n\n\nTrains most IT staff in Six Sigma problem-solving methods to improve quality of operations\n\nStephen J. Luczo, Chairman and CEO\n\nMark A. Brewer, Senior VP and CIO\n\nFY02 revenue: $6.1B\n\nEmployees: 45,000\n\nSeattle Eye M.D.s\n\nHealth care\n\nSeattle\n\nwww.eyemds.net\n\nStrength: n\n\nAutomation of administrative functions enables staff-to-physician ratio that is half that of the typical medical practice\n\nDarwin J. Liao, Managing Member and CIO\n\nFY02 revenue: $500,000\n\nEmployees: 6\n\nSecureWorks Inc.\n\nComputer security services\n\nAtlanta\n\nwww.secureworks.com\n\nStrengths: n n\n\nSaved almost $500,000 configuring new systems by phone\n\nMike Cote, President and CEO\n\nCraig Bray, Director of Operations\n\nFY02 revenue: $7.5M\n\nEmployees: 68\n\nSelect Comfort Corp.\n\nRetail and distribution\n\nMinneapolis\n\nwww.selectcomfort.com\n\nStrengths: n n n n\n\nSaves $100,000 a year using existing test environment as disaster recovery site\n\nWilliam McLaughlin, President and CEO\n\nMichael Thyken, Senior VP and CIO\n\nFY02 revenue: $336M\n\nEmployees: 1,805\n\nSmurfit-Stone Container Corp.\n\nManufacturer\n\nChicago\n\nwww.smurfit-stone.com\n\nStrengths: n n n n\n\nUses baseline cost analysis, benchmark and efficiency study to identify outsourcing opportunities\n\nPatrick J. Moore, Chairman and CEO\n\nJim Burdiss, VP and CIO\n\nFY02 revenue: $7.5B\n\nEmployees: 38,000\n\nStaples Inc.\n\nOffice products and services \n\nFramingham, Mass.\n\nwww.staples.com\n\nStrengths: n n n\n\nUsed life cycle management process to equip 75 new stores without additional purchases\n\nRonald L. Sargent, President and CEO\n\nPaul J. Gaffney, Executive VP and CIO\n\nFY02 revenue: $11.6B\n\nEmployees: 58,000\n\nThe State of Iowa\n\nState government\n\nDes Moines, Iowa\n\nwww.state.ia.us\n\nStrengths: n n\n\nValue methodology identifies opportunities to share systems among multiple state agencies\n\nTom Vilsack, Governor\n\nJohn Gillispie, Director of IT\n\nFY02 revenue: $4.6B\n\nEmployees: 40,000\n\nState Street Corp.\n\nFinancial services\n\nBoston\n\nwww.statestreet.com\n\nStrengths: n n n\n\nCross-functional board reviews new product requirements, leverages internal solutions and benchmarks new products against enterprise needs\n\nDavid A. Spina, Chairman and CEO\n\nJoseph C. Antonellis, Executive VP and CIO\n\nFY02 revenue: $4.4B\n\nEmployees: 19,501\n\nTenneco Automotive Inc.\n\nManufacturing\n\nLake Forest, Ill.\n\nwww.tenneco-automotive.com\n\nStrengths: n n n\n\nMaintained partnership with former parent company to share wiring, telephone systems, emergency power supplies and physical space in data center\n\nMark P. Frissora, Chairman and CEO\n\nH. William Haser, VP and CIO\n\nFY02 revenue: $3.5B\n\nEmployees: 19,600\n\nUnited Nations Children\u2019s Fund (UNICEF)\n\nGlobal nonprofit\n\nNew York City\n\nwww.unicef.org\n\nStrengths: n n n\n\nUses voice-over IP to deliver telecom services in places where telephone service is unavailable, unreliable or too expensive\n\nCarol Bellamy, Executive Director\n\nAndre Spatz, CIO\n\nFY02 revenue: $1.5B \n\nEmployees: 6,000\n\nUnited Services Automobile Association\n\nInsurance and financial services\n\nSan Antonio\n\nwww.usaa.com\n\nStrengths: n n n\n\nBenchmarks itself against other companies twice yearly to identify opportunities for maximizing use of IT assets\n\nRobert G. Davis, Chairman and CEO\n\nStephen E. Yates, President of IT\n\nFY02 revenue: $9.2B\n\nEmployees: 20,888\n\nUnited States General Accounting Office\n\nFederal government\n\nWashington, D.C.\n\nwww.gao.gov\n\nStrengths: n n n\n\nStaffs new projects through internal help wanted\n\nDavid Walker, Comptroller General\n\nAnthony Cicco, CIO\n\nFY02 budget: $444M\n\nEmployees: 3,350\n\nUnited States Postal Service\n\nFederal government\n\nWashington, D.C.\n\nwww.usps.com\n\nStrengths: n n n\n\nDeveloped Web interfaces to 160 legacy systems, enabling retirement of 32 duplicate applications\n\nJack Potter, Postmaster General and CEO\n\nRobert L. Otto, VP and CTO\n\nFY02 revenue: $66.4B\n\nEmployees: 750,000\n\nUniversity of Miami\n\nEducation\n\nCoral Gables, Fla.\n\nwww.miami.edu\n\nStrengths: n n\n\nDeveloped Web interfaces to legacy systems instead of purchasing ERP application\n\nDonna E. Shalala, President\n\nM. Lewis Temares, VP of IT, CIO and Dean of College of Engineering\n\nFY02 revenue: $1.1B\n\nEmployees: 9,466\n\nUniversity of Pittsburgh Medical Center\n\nHealth care\n\nPittsburgh\n\nwww.upmc.com\n\nStrengths: n n\n\nObtained $11 million in federal grants to pay for new enterprise systems\n\nJeffrey Romoff, President and CEO\n\nDan S. Drawbaugh, CIO\n\nFY02 revenue: $3.8B\n\nEmployees: 36,000\n\nThe Vanguard Group\n\nInvestment management\n\nValley Forge, Pa.\n\nwww.vanguard.com\n\nStrengths: n n n\n\nUses record-keeping services from partner UPromise to track customer contributions to college savings plans\n\nJohn J. Brennan, Chairman and CEO\n\nTim J. Buckley, Managing Director of IT\n\nFY02 revenue: $1.3B\n\nEmployees: 10,156\n\nVirginia Department of Corrections\n\nState government\n\nRichmond, Va.\n\nwww.vadoc.state.va.us\n\nStrengths: n n \n\nCombined end user training resources with those of training academy to accommodate additional demand\n\nDee Pisciella, CIO\n\nGene M. Johnson, Director\n\nFY02 budget: $750M\n\nEmployees: 13,000\n\nWashington State Department of Information Services\n\nState government\n\nOlympia, Wash.\n\nwww.wa.gov\/dis\n\nStrengths: n n n n\n\nDigital government applications academy brings developers from many state agencies to jointly develop templates for online government services\n\nStuart McKee, Department IS Director and State of Washington CIO\n\nFY02 budget: $130M\n\nEmployees: 426\n\nWaste Management Inc.\n\nWaste removal\n\nHouston\n\nwww.wm.com\n\nStrengths: n n \n\nOutsourcing methodology demands preferred vendors to bid personnel for all requirements\n\nA. Maurice Myers, Chairman, President and CEO\n\nTom Smith, Senior VP and CIO\n\nFY02 revenue: $11B\n\nEmployees: 52,000\n\nWorld Wildlife Fund\n\nInternational conservation\n\nWashington, D.C.\n\nwww.worldwildlifefund.org\n\nStrengths: n n n\n\nBusiness units must complete business case templates that focus on quantifiable benefits\n\nKathryn Fuller, President and CEO\n\nGregory S. Smith, VP of IT and CIO\n\nFY02 revenue: $118M\n\nEmployees: 526\n\nW.W. Grainger Inc.\n\nIndustrial distributor\n\nLake Forest, Ill.\n\nwww.grainger.com\n\nStrengths: n n n n\n\nUsed supplier\u2019s e-commerce application to reduce order fulfillment time and increase revenue\n\nRichard Keyser, Chairman and CEO\n\nTimothy Ferrarell, Senior VP of Enterprise Systems\n\nFY02 revenue: $4.6B\n\nEmployees: 15,236\n\nYellow Transportation Inc.*\n\nCommercial transportation\n\nOverland Park, Kan.\n\nwww.myyellow.com\n\nStrengths: n n n n\n\nIT department panel regularly evaluates software to eliminate duplicate or underused products\n\nWilliam D. Zollars, Chairman, President and CEO\n\nLynn M. Caddell, President of Yellow Technologies\n\nFY02 revenue: $2.5B\n\nEmployees: 23,000\n\nZurich North America\n\nInsurance\n\nSchaumburg, Ill.\n\nwww.zurichna.com\n\nStrengths: n n n\n\nCIO\u2019s direct reports act as entrepreneurs who partner directly with business units to deliver IT services\n\nJohn Amore, CEO\n\nDave Saul, Executive VP and CIO\n\nFY02 revenue: $13.6B\n\nEmployees: 12,750*On July 8, 2003, after the CIO 100 honorees were selected, Yellow Corp., parent company of Yellow Transportation Inc., announced it would acquire Roadway Corp. for $966 million.