n Asset Management n Staffing/Sourcing n Partnerships n Value/Governance
The companies listed below earned the CIO 100 Award for their strengths in one or more of the following areas: asset management (getting the most from existing systems); staffing and sourcing (flexible, creative approaches to meeting personnel needs); partnerships (building internal and external relationships to deliver new projects or services); and value and governance (maximizing the use of IT assets, time or resources through a governance process, budget model or value methodology).
7-Eleven Inc.
Retail
Dallas
www.7-eleven.com
Strengths: n n n n
Rents servers and storage under “capacity on demand” agreement with vendor
James W. Keyes, President and CEO
Keith Morrow, VP of IS and CIO
FY02 revenue: $10B
Employees: 75,000
AARP
Membership association
Washington, D.C.
www.aarp.org
Strengths: n n
Created portfolio management tool for use by business managers
William Novelli, CEO and Executive Director
John Sullivan, CIO of IT Solutions
FY02 revenue: $627M
Employees: 2,000
Air Force Flight Test Center
Military
Edwards Air Force Base, Calif.
www.edwards.af.mil
Strengths: n n n n
Saved $2 million by reserving mobile radios for emergency personnel and giving other users radio-enabled cell phones
Maj. Gen. Doug Pearson, Commander
Col. James G. Brewster, Director of IT Directorate
FY02 budget: $909M
Employees: 7,905
Alliant Energy
Utilities
Madison, Wis.
www.alliantenergy.com
Strengths: n n n
Cross-functional IT team identifies common processes and equipment for managing storage, cutting costs by 58 percent
Erroll B. Davis, Chairman, President and CEO
Gregg E. Lawry, Managing Director of IT
FY02 revenue: $2.6B
Employees: 8,097
Allied Office Products
Office products and services
Clifton, N.J.
www.askallied.com
Strengths: n n
Adopted hosted CRM application instead of purchasing and maintaining one in-house
Howard Brown, CEO
Michael Palmer, COO
FY02 revenue: $280M
Employees: 780
Allmerica Financial Corp.
Financial services
Worcester, Mass.
www.allmerica.com
Strengths: n n
Outsourced noncore and short-term work to save $20 million in two years
Michael P. Angelini, Chairman
Gregory D. Tranter, VP and CIO
FY02 revenue: $3.3B
Employees: 5,300
American Century Services
Financial services
Kansas City, Mo.
www.americancentury.com
Strengths: n n
Established a stable of preferred vendors for contract labor at prenegotiated rates
Bill Lyons, President and CEO
Bob Sauvageau, CIO
FY02 revenue: NA
Employees: 2,800
Arch Coal Inc.
Mining and energy
St. Louis
www.archcoal.com
Strengths: n n n
Installed GPS equipment to optimize use of heavy truck fleet, saving $3.6 million and deferring $9 million in new truck purchases
Steven F. Leer, President and CEO
Larry R. Brown, VP and CIO
FY02 revenue: $1.5B
Employees: 3,750
Ardais Corp.
Biomedical research
Lexington, Mass.
www.ardais.com
Strengths: n n
Internal end users perform quality assurance tests for biomedical information systems product
Greg Phelps, CEO
Martin Ferguson, Senior VP of Bioinformatics
FY02 revenue: $3.1M
Employees: 69
Arrow Electronics Inc.
Electronics industry services
Melville, N.Y.
www.arrow.com
Strengths: n n n
Inventory of enterprise software tagged 31 percent of purchased applications for retirement
William E. Mitchell, President and CEO
Mark Settle, VP and CIO
FY02 revenue: $7.4B
Employees: 11,700
Atmos Energy Corp.
Natural gas distributor
Dallas
www.atmosenergy.com
Strengths: n n n n
Negotiated with billing system vendor to fix bugs instead of using in-house staff
Robert W. Best, Chairman, President and CEO
Leslie H. Duncan, VP and CIO
FY02 revenue: $950.8M
Employees: 2,877
Baptist Memorial Health Care Corp.
Health care
Memphis, Tenn.
www.baptistonline.org
Strengths: n n n
Distributed on-call duties of support staff across multiple locations to maintain service levels while keeping workloads reasonable
Stephen Reynolds, CEO
Dick Escue, VP and CIO
FY02 revenue: $1.1B
Employees: 12,000
Boise Office Solutions
Office products
Itasca, Ill.
www.boiseoffice.com
Strengths: n n n
Piloted new commercial software application to identify critical business process requirements, then built new capabilities in-house as legacy system add-ons
Chris Milliken, President and CEO
Gary Massel, Division VP and CIO
FY02 revenue: $3.5B
Employees: 12,730
Booz Allen Hamilton Inc.
Strategy and technology consultancy
McLean, Va.
www.boozallen.com
Strengths: n n
Trained engineers as consultants to plan and manage internal IT service portfolios
Ralph Shrader, Chairman and CEO
George Tillmann, VP and CIO
FY02 revenue: $2.2B
Employees: 12,000
Burlington Coat Factory Warehouse Corp.
Retail
Burlington, N.J.
www.coat.com
Strengths: n n n
Invests in emerging technologies such as Linux and wireless to reduce costs
Monroe G. Milstein, President and CEO
Michael Prince, VP and CIO
FY02 sales: $2.6B
Employees: 23,000
Butler Manufacturing Co.
Building products and services
Kansas City, Mo.
www.butlermfg.com
Strengths: n n n n
Cross-trains IT staff to provide backup and find opportunities to share code
John Holland, Chairman and CEO
Lee Lichlyter, VP of IT and CIO
FY02 revenue: $828M
Employees: 4,945
Chase Pitkin Home Centers
Retail
Rochester, N.Y.
www.chase-pitkin.com
Strengths: n n n n
Accountants perform light programming, testing and validation of new systems
William Strassburg, President and CEO
T. Christopher Dorsey, Controller and CIO
FY02 revenue: $200M
Employees: 2,700
Children’s Hospital and Research Center at Oakland
Health care
Oakland, Calif.
www.childrenshospitaloakland.org
Strengths: n n n
Extended functionality of legacy information system to create new computerized physician order-entry system, saving $3 million
Tony Paap, President and CEO
Donald Livsey, VP and CIO
FY02 revenue: $200M
Employees: 2,200
City of Phoenix
Local government
Phoenix
www.phoenix.gov
Strengths: n n n n
Issues bonds to finance major IT projects
Frank Fairbanks, City Manager
Danny Murphy, CIO
FY02 revenue: $2.4B
Employees: 13,958
Corporate Express Inc.
Office products and services
Broomfield, Colo.
www.corporateexpress.com
Strengths: n n n
Software development methodology necessitates IT and business agreement on project scope, requirements and time line
Mark Hoffman, President and CEO
Lisa Peters, Senior VP and CIO
FY02 revenue: $5.7B
Employees: 12,400
CSK Auto Corp.
Retail
Phoenix
www.cskauto.com
Strengths: n n n n
Jointly developed and manages e-commerce site with noncompetitive retailer
Maynard Jenkins, CEO
Larry Buresh, Senior VP and CIO
FY02 revenue: $1.5B
Employees: 13,750
Dell inc.
Computer manufacturer
Round Rock, Texas
www.dell.com
Strengths: n n n
Business case justifications required to show how project impacts company P&L statement
Michael S. Dell, Chairman and CEO
Randy Mott, Senior VP and CIO
FY02 revenue: $31.1B
Employees: 39,100
Delphi Corp.
Manufacturer
Troy, Mich.
www.delphi.com
Strengths: n n n n
Challenges IT managers to suggest ways to meet cost-saving targets, saving $200 million since 2001
J.T. Battenberg, Chairman, President and CEO
Bette Walker, VP and CIO
FY02 revenue: $27B
Employees: 192,000
Eastman Chemical Co.
Chemicals
Kingsport, Tenn.
www.eastman.com
Strengths: n n n n
Chooses IT investments with expected returns that are competitive with other types of investments
J. Brian Ferguson, Chairman and CEO
Jerry B. Hale, VP and CIO
FY02 revenue: $5.3B
Employees: 15,800
Encyclopaedia Britannica Inc.
Publishing
Chicago
www.britannica.com
Strengths: n n
Assigned headquarters-based engineers as “virtual consultants” to international offices, reducing outside consulting costs by 80 percent
Ilan Yeshua, CEO
David Becker, Senior VP of Digital Product Development
FY02 revenue: NA
Employees: 500
E-Trade Group Inc.
Financial services
Menlo Park, Calif.
www.etrade.com
Strengths: n n n
Guidelines for architecture, systems design and testing make it easy to shift developers between projects
Mitch Caplan, CEO
Josh Levine, President of E-Trade Technologies and Chief Administrative Officer
FY02 revenue: $1.3B
Employees: 3,800
Fairfax County Public Schools
Education
Annandale, Va.
www.fcps.edu
Strengths: n n
Lowered costs and created potential revenue stream through vendor partnerships to develop new instructional applications for school systems
Daniel A. Domenech, Superintendent of Schools
Maribeth Luftglass, Assistant Superintendent and CIO
FY02 budget: $1.6B
Employees: 20,776
Farmers Insurance Group
Insurance
Los Angeles
www.farmers.com
Strengths: n n n n
Beats industry benchmarks for data center costs
Martin Feinstein, Chairman, President and CEO
Jan Franklin, CIO
Cecilia Claudio, CIO (continental Europe), Zurich Financial Services
FY02 premiums: $11.5B
Employees: 38,000 FedEx Corp.
Transportation, e-commerce and SCM
Memphis, Tenn.
www.fedex.com
Strengths: n n n n
Regionally developed applications incorporate a common core to enable reuse worldwide
Frederick W. Smith, Chairman, President and CEO
Robert B. Carter, Executive VP and CIO
FY02 revenue: $22B
Employees: 200,000
General Electric Co.
Manufacturer and distributor
Fairfield, Conn.
www.ge.com
Strengths: n n n n
Operating costs and savings are allocated directly to business units
Lloyd Trotter, CEO of GE Industrial Systems
Stuart Scott, VP and CIO of GE Industrial Systems
FY02 revenue: $130.7B
Employees: 315,000
GKN Aerospace North America Inc.
Aerospace
Hazelwood, Mo.
www.stlouis.gknplc.com
Strengths: n n
Iterative software development methodology speeds up deployment of new systems
Jay Fitzsimmons, CEO
Fanny Sloan, Director of IT
FY02 revenue: $350M
Employees: 1,446
The Goodyear Tire & Rubber Co.
Manufacturer
Akron, Ohio
www.goodyear.com
Strengths: n n n n
Global IT leaders champion initiatives across business units to ensure reusability and optimization of solutions
Robert J. Keegan, CEO
FY02 revenue: $13.9B
Employees: 92,000 The Guardian Life Insurance Co. of America
Insurance
New York City
www.glic.com
Strengths: n n n n
Deploys new systems in 90 days using offshore contractors for 24/7 development
Dennis J. Manning, President and CEO
Dennis Callahan, Executive VP and CIO
FY02 revenue: $6.9B
Employees: 5,500
Gujarat Co-operative Milk Marketing Federation Ltd.
Agriculture
Anand, Gujarat, India
www.amul.com
Strengths: n n n
Invested in IT staff training to reduce consulting costs
B.M. Vyas, Managing Director
Subbarao Hegde, CIO
FY02 revenue: $577M
Employees: 700
Hershey Foods Corp.
Chocolate manufacturer
Hershey, Pa.
www.hersheys.com
Strengths: n n n n
Saves on software customization by working with vendors to incorporate requirements into commercial product releases
Richard Lenny, Chairman, President and CEO
George F. Davis, VP and CIO
FY02 revenue: $4.1B
Employees: 14,000
Hon Industries Inc.
Office furniture
Muscatine, Iowa
www.hon.com
Strengths: n n n
Evaluates total cost of ownership for all IT projects
Jack D. Michaels, Chairman and CEO
Malcolm Fields, VP and CIO
FY02 revenue: $1.7B
Employees: 9,000
Humana Inc.
Insurance
Louisville, Ky.
www.humana.com
Strengths: n n n n
Projects that impact multiple business units get priority
Mike McCallister, President and CEO
Bruce J. Goodman, Senior VP and Chief Service and Information Officer
FY02 revenue: $11.3B
Employees: 13,500
The Huntington National Bank
Financial services
Columbus, Ohio
www.huntington.com
Strengths: n n n n
Charges business units for application development and project management
Thomas E. Hoaglin, Chairman, President and CEO
Joseph A. Gottron, Executive VP and CIO
FY02 revenue: $1.6B
Employees: 8,200
Ingersoll-Rand Co. Ltd.
Industrial machinery
Woodcliff Lake, N.J.
www.irco.com
Strength: n
Offloads software development and customization costs to application vendors
Herbert L. Henkel, Chairman, President and CEO
Barry Libenson, VP of Technology and CIO
FY02 revenue: $8.9B
Employees: 45,000
Intel Corp.
Chip manufacturer
Santa Clara, Calif.
www.intel.com
Strengths: n n n n
Created homegrown metric to evaluate project proposals according to impact on business results and IT operating efficiency
Craig Barrett, CEO and Director
Doug Busch, VP and CIO
FY02 revenue: $26.8B
Employees: 79,000
JetBlue Airways Corp.
Travel
Forest Hills, N.Y.
www.jetblue.com
Strengths: n n n n
Uses automation to hold down operating costs and invest more in amenities for customers
David Neeleman, CEO
Jeff Cohen, CIO
FY02 revenue: $635.2M
Employees: 4,700
J.P. Morgan Chase & Co.
Financial services
New York City
www.jpmorganchase.com
Strengths: n n
Uses Six Sigma quality methodology to create repeatable processes for online operations
Donald Layton, Vice Chairman of Chase Financial Services
Charles P. Costa, CIO of Chase Financial Services
Michael Ashworth, CIO of J.P. Morgan Investment Bank
FY02 revenue: $30B
Employees: 95,000 KeyCorp
Financial services
Cleveland
www.key.com
Strengths: n n n n
Deliverables required to incorporate reuse of hardware and software, analysis, project plans, system requirements and designs
Henry L. Meyer, Chairman and CEO
Robert G. Rickert, Executive VP and CTO
FY02 revenue: $4.6B
Employees: 20,437
Kirkpatrick & Lockhart LLP
Law
Pittsburgh
www.kl.com
Strengths: n n
IT employees who attend training courses present information and share course materials with colleagues
Peter J. Kalis, Chairman of the Management Committee
Steven W. Agnoli, CIO
FY02 revenue: $282M
Employees: 1,600
Kutztown University of Pennsylvania
Education
Kutztown, Pa.
www.kutztown.edu
Strengths: n n n
Partnered with competing universities to build shared ERP system
F. Javier Cevallos, President
Richard S. Zera, VP of IT
FY02 revenue: $102M
Employees: 859
Lands’ End Inc.
Retail
Dodgeville, Wis.
www.landsend.com
Strengths: n n n n
Used ASPs to deliver low-priority projects
Dave Dyer, CEO
Frank Giannantonio, Senior VP and CIO
FY02 revenue: $1.6B
Employees: 8,195
Louisiana Office of Group Benefits
State government
Baton Rouge, La.
www.groupbenefits.org
Strengths: n n n n
Tapped end users to staff team that implemented revamped legacy system
A. Kip Wall, CEO
Rizwan Ahmed, CIO
FY02 revenue: $840M
Employees: 400
Manpower Inc.
Business services and consulting
Milwaukee
www.us.manpower.com
Strength: n
Efficiently deploys personnel by charging project managers’ budgets for staff time on an hourly basis
Jeff Joerres, Chairman and CEO
Peter Stockhausen, CIO of North America
FY02 revenue: $11.8B
Employees: 21,400
Marriott International Inc.
Hospitality
Bethesda, Md.
www.marriott.com
Strengths: n n n
Justifications for new projects include comparing costs to reuse, retire or purchase
J.W. Marriott Jr., Chairman and CEO
Carl Wilson, Executive VP and CIO
FY02 revenue: $19B
Employees: 129,000
Massachusetts Mutual Life Insurance Co.
Insurance
Springfield, Mass.
www.massmutual.com
Strengths: n n
Sunsetting process sets out criteria and tools for consolidating and retiring systems
Robert J. O’Connell, Chairman, President and CEO
Christine Modie, Executive VP and CIO
FY02 revenue: $16.3B
Employees: 30,000
Mattel Inc.
Toys
El Segundo, Calif.
www.mattel.com
Strength: n
Global inventory of workforce skills enables company to allocate work where expertise resides
Robert Eckert, Chairman and CEO
Joe Eckroth, CIO
FY02 revenue: $4.9B
Employees: 27,000
Maysteel LLC
Contract manufacturer
Menomonee Falls, Wis.
www.maysteel.com
Strength: n
Deployed portal to extend functionality of legacy ERP system and expand access to end users
Kim Harter, President and CEO
Mary Fonder, VP of IT and CIO
FY02 revenue: NA
Employees: 800
Menasha Corp.
Manufacturer
Neenah, Wis.
www.menasha.com
Strengths: n n n
Uses internal cost data to benchmark IT services against external providers
Harold Smethills, CEO
Edward Wojciechowski, CIO
FY02 revenue: $1.1B
Employees: 5,000
Menlo Worldwide
Global SCM and solutions
Redwood City, Calif.
www.menloworldwide.com
Strengths: n n n
Aggregated training budgets to reduce overhead and put more resources into class offerings
John H. Williford, President and CEO
Edward G. Feitzinger, Senior VP of Menlo Worldwide Technologies
FY02 revenue: $2.7B
Employees: 14,460
Merrill Lynch & Co. Inc.
Financial management and adviser services
New York City
www.ml.com
Strengths: n n n n
Business and IT team establishes technology standards, promotes reuse and encourages use of enterprise purchase agreements
Stan O’Neal, CEO
John W. Cummings, Chief Information and Services Officer
FY02 revenue: $18.6B
Employees: 50,900
The Mony Group Inc.
Financial services
New York City
www.mony.com
Strengths: n n n n
Outsourced upgrade of legacy code to cut costs and save time while in-house staff supported heavy project workload
Michael Roth, CEO
E.P. Rogers, Senior VP and CIO
FY02 revenue: $2.1B
Employees: 3,500
Moore Medical Corp.
Medical supplies
New Britain, Conn.
www.mooremedical.com
Strengths: n n n n
Developed reusable components to integrate order-entry application with enterprise systems
Linda Autore, President and CEO
Jerry Flasz, Executive VP and CIO
FY02 revenue: $135M
Employees: 318
Nationwide Insurance & Financial Services
Insurance
Columbus, Ohio
www.nationwide.com
Strengths: n n
Focuses new project investments on improving business alignment with customers
W.G. Jurgensen, CEO
Michael Keller, Executive VP and Enterprise CIO
FY02 revenue: $29.4B
Employees: 29,465
Network Services Co.
Distributor
Mount Prospect, Ill.
www.nsconline.com
Strengths: n n n
E-commerce investment lowers costs for customers, enabling company to increase market share
R. James Alexy, CEO
Michael Hugos, CIO
FY02 revenue: $358M
Employees: 107
The Nonprofits Insurance Alliance Group of Cos.
Insurance
Santa Cruz, Calif.
www.insurancefornonprofits.org
Strengths: n n
Developed claims administration system in-house to control cost and pace of software upgrades
Pamela E. Davis, Founder, President and CEO
Betty Johnson, VP of IT
FY02 revenue: $35.4M
Employees: 45
Northeastern University
Education
Boston
www.northeastern.edu
Strengths: n n
Buys new technology one component at a time to address requirements that cannot be met using existing IT assets
Richard M. Freeland, President
Robert Weir, VP of IS
FY02 revenue: $427.6M
Employees: 4,405
Northrop Grumman Corp.
Aerospace and defense
Los Angeles
www.northropgrumman.com
Strengths: n n n
Business units use central employee skills database to choose workers for their projects
Ronald D. Sugar, President and CEO
Tom Shelman, CIO
FY02 revenue: $17.2B
Employees: 120,000
Office of Justice Programs
Federal government
Washington, D.C.
www.ojp.usdoj.gov
Strengths: n n
Revived and expanded functionality of strategic grants management system using existing resources
Deborah J. Daniels, Assistant Attorney General
David L. Zeppieri, CIO
FY02 budget: $4.5B
Employees: 1,200
Plug Power Inc.
Manufacturing
Latham, N.Y.
www.plugpower.com
Strengths: n n n
Saved $40,000 on telecom expenses by letting vendor put equipment in server room
Roger B. Saillant, CEO
Darryl J. Enfield, Director of IS
FY02 revenue: $5.7B
Employees: 350
The PNC Financial Services Group Inc.
Financial services
Pittsburgh
www.pnc.com
Strengths: n n n
Uses homegrown curriculum to train employees for project management certification
James E. Rohr, Chairman and CEO
Timothy G. Shack, Group Executive and CIO
Michael R. Harte, Executive VP of PFPC Worldwide Inc. and CIO
FY02 revenue: $5.4B
Employees: 23,800 Port Authority of Allegheny County
Public transportation
Pittsburgh
www.portauthority.org
Strengths: n n n
Saves time and money using externally developed portals to sell surplus equipment and purchase parts
Paul Skoutelas, CEO
Maureen Bertocci, CTO
FY02 revenue: $274.6M
Employees: 3,115
The Procter & Gamble Co.
Consumer products manufacturer
Cincinnati
www.pg.com
Strengths: n n n
Saved $18 million and increased server use by consolidating applications
Alan G. Lafley, Chairman, President and CEO
Stephen N. David, CIO and B2B Officer
FY02 revenue: $42.2B
Employees: 102,000
Qualcomm Inc.
Telecommunications
San Diego
www.qualcomm.com
Strengths: n n n
Allocates staff according to business unit needs based on fees users pay for IT services
Irwin Mark Jacobs, Chairman and CEO
Norm Fjeldheim, Senior VP and CIO
FY02 revenue: $3B
Employees: 8,100
Queens Health Network
Health care
New York City
www.nyc.gov/html/hhc/qhn/home.html
Strength: n
Converted neglected legacy system into integrated electronic medical records system
Pete Velez, Senior VP
Alfred Marino, CIO
FY02 revenue: $542M
Employees: 6,006
QVC Inc.
Retail
West Chester, Pa.
www.qvc.com
Strengths: n n
Saves on software costs and maintenance fees with homegrown CRM and warehouse management systems
Doug Briggs, President and CEO
Robert Cochran, CIO
FY02 revenue: $4.3B
Employees: 12,000
Raytheon Aircraft Co.
Aerospace
Wichita, Kan.
www.raytheonaircraft.com
Strengths: n n
Saved more than $1 million by retiring servers, desktop computers and laptops with low user rates
James Schuster, Chairman and CEO
Doug Debrecht, VP and CIO
FY02 revenue: $2.2B
Employees: 9,101
Roadway Corp.*
Transportation
Akron, Ohio
www.roadwaycorp.com
Strengths: n n n
Grants employees extra vacation time if they exceed department targets for reusing software code
James D. Staley, President and CEO
Robert W. Obee, VP of New Venture Commerce and CIO
FY02 revenue: $3B
Employees: 27,000
Royal Bank of Canada
Financial services
Toronto
www.rbc.com
Strengths: n n n
Leases hardware to ensure technology is current and to avoid costs to maintain or dispose of equipment
Gord M. Nixon, President and CEO
Martin J. Lippert, Vice Chairman and CIO
FY02 revenue: $11.7B
Employees: 59,549
Royal Caribbean Cruises Ltd.
Tour, travel and leisure
Miami
www.royalcaribbean.com
Strengths: n n
Staff developed on-the-job training program that aligns employees with internal experts for one-to-two-week projects
Richard Fain, Chairman and CEO
Tom Murphy, CIO
FY02 revenue: $3.4B
Employees: 32,824
Royster-Clark Inc.
Agriculture
Norfolk, Va.
www.roysterclark.com
Strengths: n n
Developed $2,000 grid computing system for processing customer statements to support future merger
Francis P. Jenkins, Chairman and CEO
Robert L. Paarlberg, Managing Director of IT
FY02 revenue: $900M
Employees: 2,306
SBC Communications Inc.
Telecommunications
San Antonio
www.sbc.com
Strengths: n n
Saved $28 million by optimizing software, reducing runtimes, integrating process improvements and eliminating redundancies
Edward E. Whitacre, Chairman and CEO
Edward Glotzbach, Executive VP and CIO
FY02 revenue: $43B
Employees: 173,870
Schindler Elevator Corp.
Elevator manufacture and service
Morristown, N.J.
www.us.schindler.com
Strengths: n n n
Built CRM and sales-force automation systems in-house using existing software
Heikki Poutanen, President and COO
David Butts, CIO
FY02 revenue: NA
Employees: 6,500
Seagate Technology LLC
Computer manufacturer
Scotts Valley, Calif.
www.seagate.com
Strengths: n n n n
Trains most IT staff in Six Sigma problem-solving methods to improve quality of operations
Stephen J. Luczo, Chairman and CEO
Mark A. Brewer, Senior VP and CIO
FY02 revenue: $6.1B
Employees: 45,000
Seattle Eye M.D.s
Health care
Seattle
www.eyemds.net
Strength: n
Automation of administrative functions enables staff-to-physician ratio that is half that of the typical medical practice
Darwin J. Liao, Managing Member and CIO
FY02 revenue: $500,000
Employees: 6 SecureWorks Inc.
Computer security services
Atlanta
www.secureworks.com
Strengths: n n
Saved almost $500,000 configuring new systems by phone
Mike Cote, President and CEO
Craig Bray, Director of Operations
FY02 revenue: $7.5M
Employees: 68
Select Comfort Corp.
Retail and distribution
Minneapolis
www.selectcomfort.com
Strengths: n n n n
Saves $100,000 a year using existing test environment as disaster recovery site
William McLaughlin, President and CEO
Michael Thyken, Senior VP and CIO
FY02 revenue: $336M
Employees: 1,805
Smurfit-Stone Container Corp.
Manufacturer
Chicago
www.smurfit-stone.com
Strengths: n n n n
Uses baseline cost analysis, benchmark and efficiency study to identify outsourcing opportunities
Patrick J. Moore, Chairman and CEO
Jim Burdiss, VP and CIO
FY02 revenue: $7.5B
Employees: 38,000
Staples Inc.
Office products and services
Framingham, Mass.
www.staples.com
Strengths: n n n
Used life cycle management process to equip 75 new stores without additional purchases
Ronald L. Sargent, President and CEO
Paul J. Gaffney, Executive VP and CIO
FY02 revenue: $11.6B
Employees: 58,000
The State of Iowa
State government
Des Moines, Iowa
www.state.ia.us
Strengths: n n
Value methodology identifies opportunities to share systems among multiple state agencies
Tom Vilsack, Governor
John Gillispie, Director of IT
FY02 revenue: $4.6B
Employees: 40,000
State Street Corp.
Financial services
Boston
www.statestreet.com
Strengths: n n n
Cross-functional board reviews new product requirements, leverages internal solutions and benchmarks new products against enterprise needs
David A. Spina, Chairman and CEO
Joseph C. Antonellis, Executive VP and CIO
FY02 revenue: $4.4B
Employees: 19,501
Tenneco Automotive Inc.
Manufacturing
Lake Forest, Ill.
www.tenneco-automotive.com
Strengths: n n n
Maintained partnership with former parent company to share wiring, telephone systems, emergency power supplies and physical space in data center
Mark P. Frissora, Chairman and CEO
H. William Haser, VP and CIO
FY02 revenue: $3.5B
Employees: 19,600
United Nations Children’s Fund (UNICEF)
Global nonprofit
New York City
www.unicef.org
Strengths: n n n
Uses voice-over IP to deliver telecom services in places where telephone service is unavailable, unreliable or too expensive
Carol Bellamy, Executive Director
Andre Spatz, CIO
FY02 revenue: $1.5B
Employees: 6,000
United Services Automobile Association
Insurance and financial services
San Antonio
www.usaa.com
Strengths: n n n
Benchmarks itself against other companies twice yearly to identify opportunities for maximizing use of IT assets
Robert G. Davis, Chairman and CEO
Stephen E. Yates, President of IT
FY02 revenue: $9.2B
Employees: 20,888
United States General Accounting Office
Federal government
Washington, D.C.
www.gao.gov
Strengths: n n n
Staffs new projects through internal help wanted
David Walker, Comptroller General
Anthony Cicco, CIO
FY02 budget: $444M
Employees: 3,350
United States Postal Service
Federal government
Washington, D.C.
www.usps.com
Strengths: n n n
Developed Web interfaces to 160 legacy systems, enabling retirement of 32 duplicate applications
Jack Potter, Postmaster General and CEO
Robert L. Otto, VP and CTO
FY02 revenue: $66.4B
Employees: 750,000
University of Miami
Education
Coral Gables, Fla.
www.miami.edu
Strengths: n n
Developed Web interfaces to legacy systems instead of purchasing ERP application
Donna E. Shalala, President
M. Lewis Temares, VP of IT, CIO and Dean of College of Engineering
FY02 revenue: $1.1B
Employees: 9,466
University of Pittsburgh Medical Center
Health care
Pittsburgh
www.upmc.com
Strengths: n n
Obtained $11 million in federal grants to pay for new enterprise systems
Jeffrey Romoff, President and CEO
Dan S. Drawbaugh, CIO
FY02 revenue: $3.8B
Employees: 36,000
The Vanguard Group
Investment management
Valley Forge, Pa.
www.vanguard.com
Strengths: n n n
Uses record-keeping services from partner UPromise to track customer contributions to college savings plans
John J. Brennan, Chairman and CEO
Tim J. Buckley, Managing Director of IT
FY02 revenue: $1.3B
Employees: 10,156
Virginia Department of Corrections
State government
Richmond, Va.
www.vadoc.state.va.us
Strengths: n n
Combined end user training resources with those of training academy to accommodate additional demand
Dee Pisciella, CIO
Gene M. Johnson, Director
FY02 budget: $750M
Employees: 13,000
Washington State Department of Information Services
State government
Olympia, Wash.
www.wa.gov/dis
Strengths: n n n n
Digital government applications academy brings developers from many state agencies to jointly develop templates for online government services
Stuart McKee, Department IS Director and State of Washington CIO
FY02 budget: $130M
Employees: 426 Waste Management Inc.
Waste removal
Houston
www.wm.com
Strengths: n n
Outsourcing methodology demands preferred vendors to bid personnel for all requirements
A. Maurice Myers, Chairman, President and CEO
Tom Smith, Senior VP and CIO
FY02 revenue: $11B
Employees: 52,000
World Wildlife Fund
International conservation
Washington, D.C.
www.worldwildlifefund.org
Strengths: n n n
Business units must complete business case templates that focus on quantifiable benefits
Kathryn Fuller, President and CEO
Gregory S. Smith, VP of IT and CIO
FY02 revenue: $118M
Employees: 526
W.W. Grainger Inc.
Industrial distributor
Lake Forest, Ill.
www.grainger.com
Strengths: n n n n
Used supplier’s e-commerce application to reduce order fulfillment time and increase revenue
Richard Keyser, Chairman and CEO
Timothy Ferrarell, Senior VP of Enterprise Systems
FY02 revenue: $4.6B
Employees: 15,236
Yellow Transportation Inc.*
Commercial transportation
Overland Park, Kan.
www.myyellow.com
Strengths: n n n n
IT department panel regularly evaluates software to eliminate duplicate or underused products
William D. Zollars, Chairman, President and CEO
Lynn M. Caddell, President of Yellow Technologies
FY02 revenue: $2.5B
Employees: 23,000
Zurich North America
Insurance
Schaumburg, Ill.
www.zurichna.com
Strengths: n n n
CIO’s direct reports act as entrepreneurs who partner directly with business units to deliver IT services
John Amore, CEO
Dave Saul, Executive VP and CIO
FY02 revenue: $13.6B
Employees: 12,750
*On July 8, 2003, after the CIO 100 honorees were selected, Yellow Corp., parent company of Yellow Transportation Inc., announced it would acquire Roadway Corp. for $966 million.
