The CIO 100 for 2003

n Asset Management n Staffing/Sourcing n Partnerships n Value/Governance

The companies listed below earned the CIO 100 Award for their strengths in one or more of the following areas: asset management (getting the most from existing systems); staffing and sourcing (flexible, creative approaches to meeting personnel needs); partnerships (building internal and external relationships to deliver new projects or services); and value and governance (maximizing the use of IT assets, time or resources through a governance process, budget model or value methodology).

7-Eleven Inc.

Retail

Dallas

www.7-eleven.com

Strengths: n n n n

Rents servers and storage under “capacity on demand” agreement with vendor

James W. Keyes, President and CEO

Keith Morrow, VP of IS and CIO

FY02 revenue: $10B

Employees: 75,000

AARP

Membership association

Washington, D.C.

www.aarp.org

Strengths: n n

Created portfolio management tool for use by business managers

William Novelli, CEO and Executive Director

John Sullivan, CIO of IT Solutions

FY02 revenue: $627M

Employees: 2,000

Air Force Flight Test Center

Military

Edwards Air Force Base, Calif.

www.edwards.af.mil

Strengths: n n n n

Saved $2 million by reserving mobile radios for emergency personnel and giving other users radio-enabled cell phones

Maj. Gen. Doug Pearson, Commander

Col. James G. Brewster, Director of IT Directorate

FY02 budget: $909M

Employees: 7,905

Alliant Energy

Utilities

Madison, Wis.

www.alliantenergy.com

Strengths: n n n

Cross-functional IT team identifies common processes and equipment for managing storage, cutting costs by 58 percent

Erroll B. Davis, Chairman, President and CEO

Gregg E. Lawry, Managing Director of IT

FY02 revenue: $2.6B

Employees: 8,097

Allied Office Products

Office products and services

Clifton, N.J.

www.askallied.com

Strengths: n n

Adopted hosted CRM application instead of purchasing and maintaining one in-house

Howard Brown, CEO

Michael Palmer, COO

FY02 revenue: $280M

Employees: 780

Allmerica Financial Corp.

Financial services

Worcester, Mass.

www.allmerica.com

Strengths: n n

Outsourced noncore and short-term work to save $20 million in two years

Michael P. Angelini, Chairman

Gregory D. Tranter, VP and CIO

FY02 revenue: $3.3B

Employees: 5,300

American Century Services

Financial services

Kansas City, Mo.

www.americancentury.com

Strengths: n n

Established a stable of preferred vendors for contract labor at prenegotiated rates

Bill Lyons, President and CEO

Bob Sauvageau, CIO

FY02 revenue: NA

Employees: 2,800

Arch Coal Inc.

Mining and energy

St. Louis

www.archcoal.com

Strengths: n n n

Installed GPS equipment to optimize use of heavy truck fleet, saving $3.6 million and deferring $9 million in new truck purchases

Steven F. Leer, President and CEO

Larry R. Brown, VP and CIO

FY02 revenue: $1.5B

Employees: 3,750

Ardais Corp.

Biomedical research

Lexington, Mass.

www.ardais.com

Strengths: n n

Internal end users perform quality assurance tests for biomedical information systems product

Greg Phelps, CEO

Martin Ferguson, Senior VP of Bioinformatics

FY02 revenue: $3.1M

Employees: 69

Arrow Electronics Inc.

Electronics industry services

Melville, N.Y.

www.arrow.com

Strengths: n n n

Inventory of enterprise software tagged 31 percent of purchased applications for retirement

William E. Mitchell, President and CEO

Mark Settle, VP and CIO

FY02 revenue: $7.4B

Employees: 11,700

Atmos Energy Corp.

Natural gas distributor

Dallas

www.atmosenergy.com

Strengths: n n n n

Negotiated with billing system vendor to fix bugs instead of using in-house staff

Robert W. Best, Chairman, President and CEO

Leslie H. Duncan, VP and CIO

FY02 revenue: $950.8M

Employees: 2,877

Baptist Memorial Health Care Corp.

Health care

Memphis, Tenn.

www.baptistonline.org

Strengths: n n n

Distributed on-call duties of support staff across multiple locations to maintain service levels while keeping workloads reasonable

Stephen Reynolds, CEO

Dick Escue, VP and CIO

FY02 revenue: $1.1B

Employees: 12,000

Boise Office Solutions

Office products

Itasca, Ill.

www.boiseoffice.com

Strengths: n n n

Piloted new commercial software application to identify critical business process requirements, then built new capabilities in-house as legacy system add-ons

Chris Milliken, President and CEO

Gary Massel, Division VP and CIO

FY02 revenue: $3.5B

Employees: 12,730

Booz Allen Hamilton Inc.

Strategy and technology consultancy

McLean, Va.

www.boozallen.com

Strengths: n n

Trained engineers as consultants to plan and manage internal IT service portfolios

Ralph Shrader, Chairman and CEO

George Tillmann, VP and CIO

FY02 revenue: $2.2B

Employees: 12,000

Burlington Coat Factory Warehouse Corp.

Retail

Burlington, N.J.

www.coat.com

Strengths: n n n

Invests in emerging technologies such as Linux and wireless to reduce costs

Monroe G. Milstein, President and CEO

Michael Prince, VP and CIO

FY02 sales: $2.6B

Employees: 23,000

Butler Manufacturing Co.

Building products and services

Kansas City, Mo.

www.butlermfg.com

Strengths: n n n n

Cross-trains IT staff to provide backup and find opportunities to share code

John Holland, Chairman and CEO

Lee Lichlyter, VP of IT and CIO

FY02 revenue: $828M

Employees: 4,945

Chase Pitkin Home Centers

Retail

Rochester, N.Y.

www.chase-pitkin.com

Strengths: n n n n

Accountants perform light programming, testing and validation of new systems

William Strassburg, President and CEO

T. Christopher Dorsey, Controller and CIO

FY02 revenue: $200M

Employees: 2,700

Children’s Hospital and Research Center at Oakland

Health care

Oakland, Calif.

www.childrenshospitaloakland.org

Strengths: n n n

Extended functionality of legacy information system to create new computerized physician order-entry system, saving $3 million

Tony Paap, President and CEO

Donald Livsey, VP and CIO

FY02 revenue: $200M

Employees: 2,200

City of Phoenix

Local government

Phoenix

www.phoenix.gov

Strengths: n n n n

Issues bonds to finance major IT projects

Frank Fairbanks, City Manager

Danny Murphy, CIO

FY02 revenue: $2.4B

Employees: 13,958

Corporate Express Inc.

Office products and services

Broomfield, Colo.

www.corporateexpress.com

Strengths: n n n

Software development methodology necessitates IT and business agreement on project scope, requirements and time line

Mark Hoffman, President and CEO

Lisa Peters, Senior VP and CIO

FY02 revenue: $5.7B

Employees: 12,400

CSK Auto Corp.

Retail

Phoenix

www.cskauto.com

Strengths: n n n n

Jointly developed and manages e-commerce site with noncompetitive retailer

Maynard Jenkins, CEO

Larry Buresh, Senior VP and CIO

FY02 revenue: $1.5B

Employees: 13,750

Dell inc.

Computer manufacturer

Round Rock, Texas

www.dell.com

Strengths: n n n

Business case justifications required to show how project impacts company P&L statement

Michael S. Dell, Chairman and CEO

Randy Mott, Senior VP and CIO

FY02 revenue: $31.1B

Employees: 39,100

Delphi Corp.

Manufacturer

Troy, Mich.

www.delphi.com

Strengths: n n n n

Challenges IT managers to suggest ways to meet cost-saving targets, saving $200 million since 2001

J.T. Battenberg, Chairman, President and CEO

Bette Walker, VP and CIO

FY02 revenue: $27B

Employees: 192,000

Eastman Chemical Co.

Chemicals

Kingsport, Tenn.

www.eastman.com

Strengths: n n n n

Chooses IT investments with expected returns that are competitive with other types of investments

J. Brian Ferguson, Chairman and CEO

Jerry B. Hale, VP and CIO

FY02 revenue: $5.3B

Employees: 15,800

Encyclopaedia Britannica Inc.

Publishing

Chicago

www.britannica.com

Strengths: n n

Assigned headquarters-based engineers as “virtual consultants” to international offices, reducing outside consulting costs by 80 percent

Ilan Yeshua, CEO

David Becker, Senior VP of Digital Product Development

FY02 revenue: NA

Employees: 500

E-Trade Group Inc.

Financial services

Menlo Park, Calif.

www.etrade.com

Strengths: n n n

Guidelines for architecture, systems design and testing make it easy to shift developers between projects

Mitch Caplan, CEO

Josh Levine, President of E-Trade Technologies and Chief Administrative Officer

FY02 revenue: $1.3B

Employees: 3,800

Fairfax County Public Schools

Education

Annandale, Va.

www.fcps.edu

Strengths: n n

Lowered costs and created potential revenue stream through vendor partnerships to develop new instructional applications for school systems

Daniel A. Domenech, Superintendent of Schools

Maribeth Luftglass, Assistant Superintendent and CIO

FY02 budget: $1.6B

Employees: 20,776

Farmers Insurance Group

Insurance

Los Angeles

www.farmers.com

Strengths: n n n n

Beats industry benchmarks for data center costs

Martin Feinstein, Chairman, President and CEO

Jan Franklin, CIO

Cecilia Claudio, CIO (continental Europe), Zurich Financial Services

FY02 premiums: $11.5B

Employees: 38,000 FedEx Corp.

Transportation, e-commerce and SCM

Memphis, Tenn.

www.fedex.com

Strengths: n n n n

Regionally developed applications incorporate a common core to enable reuse worldwide

Frederick W. Smith, Chairman, President and CEO

Robert B. Carter, Executive VP and CIO

FY02 revenue: $22B

Employees: 200,000

General Electric Co.

Manufacturer and distributor

Fairfield, Conn.

www.ge.com

Strengths: n n n n

Operating costs and savings are allocated directly to business units

Lloyd Trotter, CEO of GE Industrial Systems

Stuart Scott, VP and CIO of GE Industrial Systems

FY02 revenue: $130.7B

Employees: 315,000

GKN Aerospace North America Inc.

Aerospace

Hazelwood, Mo.

www.stlouis.gknplc.com

Strengths: n n

Iterative software development methodology speeds up deployment of new systems

Jay Fitzsimmons, CEO

Fanny Sloan, Director of IT

FY02 revenue: $350M

Employees: 1,446

The Goodyear Tire & Rubber Co.

Manufacturer

Akron, Ohio

www.goodyear.com

Strengths: n n n n

Global IT leaders champion initiatives across business units to ensure reusability and optimization of solutions

Robert J. Keegan, CEO

FY02 revenue: $13.9B

Employees: 92,000 The Guardian Life Insurance Co. of America

Insurance

New York City

www.glic.com

Strengths: n n n n

Deploys new systems in 90 days using offshore contractors for 24/7 development

Dennis J. Manning, President and CEO

Dennis Callahan, Executive VP and CIO

FY02 revenue: $6.9B

Employees: 5,500

Gujarat Co-operative Milk Marketing Federation Ltd.

Agriculture

Anand, Gujarat, India

www.amul.com

Strengths: n n n

Invested in IT staff training to reduce consulting costs

B.M. Vyas, Managing Director

Subbarao Hegde, CIO

FY02 revenue: $577M

Employees: 700

Hershey Foods Corp.

Chocolate manufacturer

Hershey, Pa.

www.hersheys.com

Strengths: n n n n

Saves on software customization by working with vendors to incorporate requirements into commercial product releases

Richard Lenny, Chairman, President and CEO

George F. Davis, VP and CIO

FY02 revenue: $4.1B

Employees: 14,000

Hon Industries Inc.

Office furniture

Muscatine, Iowa

www.hon.com

Strengths: n n n

Evaluates total cost of ownership for all IT projects

Jack D. Michaels, Chairman and CEO

Malcolm Fields, VP and CIO

FY02 revenue: $1.7B

Employees: 9,000

Humana Inc.

Insurance

Louisville, Ky.

www.humana.com

Strengths: n n n n

Projects that impact multiple business units get priority

Mike McCallister, President and CEO

Bruce J. Goodman, Senior VP and Chief Service and Information Officer

FY02 revenue: $11.3B

Employees: 13,500

The Huntington National Bank

Financial services

Columbus, Ohio

www.huntington.com

Strengths: n n n n

Charges business units for application development and project management

Thomas E. Hoaglin, Chairman, President and CEO

Joseph A. Gottron, Executive VP and CIO

FY02 revenue: $1.6B

Employees: 8,200

Ingersoll-Rand Co. Ltd.

Industrial machinery

Woodcliff Lake, N.J.

www.irco.com

Strength: n

Offloads software development and customization costs to application vendors

Herbert L. Henkel, Chairman, President and CEO

Barry Libenson, VP of Technology and CIO

FY02 revenue: $8.9B

Employees: 45,000

Intel Corp.

Chip manufacturer

Santa Clara, Calif.

www.intel.com

Strengths: n n n n

Created homegrown metric to evaluate project proposals according to impact on business results and IT operating efficiency

Craig Barrett, CEO and Director

Doug Busch, VP and CIO

FY02 revenue: $26.8B

Employees: 79,000

JetBlue Airways Corp.

Travel

Forest Hills, N.Y.

www.jetblue.com

Strengths: n n n n

Uses automation to hold down operating costs and invest more in amenities for customers

David Neeleman, CEO

Jeff Cohen, CIO

FY02 revenue: $635.2M

Employees: 4,700

J.P. Morgan Chase & Co.

Financial services

New York City

www.jpmorganchase.com

Strengths: n n

Uses Six Sigma quality methodology to create repeatable processes for online operations

Donald Layton, Vice Chairman of Chase Financial Services

Charles P. Costa, CIO of Chase Financial Services

Michael Ashworth, CIO of J.P. Morgan Investment Bank

FY02 revenue: $30B

Employees: 95,000 KeyCorp

Financial services

Cleveland

www.key.com

Strengths: n n n n

Deliverables required to incorporate reuse of hardware and software, analysis, project plans, system requirements and designs

Henry L. Meyer, Chairman and CEO

Robert G. Rickert, Executive VP and CTO

FY02 revenue: $4.6B

Employees: 20,437

Kirkpatrick & Lockhart LLP

Law

Pittsburgh

www.kl.com

Strengths: n n

IT employees who attend training courses present information and share course materials with colleagues

Peter J. Kalis, Chairman of the Management Committee

Steven W. Agnoli, CIO

FY02 revenue: $282M

Employees: 1,600

Kutztown University of Pennsylvania

Education

Kutztown, Pa.

www.kutztown.edu

Strengths: n n n

Partnered with competing universities to build shared ERP system

F. Javier Cevallos, President

Richard S. Zera, VP of IT

FY02 revenue: $102M

Employees: 859

Lands’ End Inc.

Retail

Dodgeville, Wis.

www.landsend.com

Strengths: n n n n

Used ASPs to deliver low-priority projects

Dave Dyer, CEO

Frank Giannantonio, Senior VP and CIO

FY02 revenue: $1.6B

Employees: 8,195

Louisiana Office of Group Benefits

State government

Baton Rouge, La.

www.groupbenefits.org

Strengths: n n n n

Tapped end users to staff team that implemented revamped legacy system

A. Kip Wall, CEO

Rizwan Ahmed, CIO

FY02 revenue: $840M

Employees: 400

Manpower Inc.

Business services and consulting

Milwaukee

www.us.manpower.com

Strength: n

Efficiently deploys personnel by charging project managers’ budgets for staff time on an hourly basis

Jeff Joerres, Chairman and CEO

Peter Stockhausen, CIO of North America

FY02 revenue: $11.8B

Employees: 21,400

Marriott International Inc.

Hospitality

Bethesda, Md.

www.marriott.com

Strengths: n n n

Justifications for new projects include comparing costs to reuse, retire or purchase

J.W. Marriott Jr., Chairman and CEO

Carl Wilson, Executive VP and CIO

FY02 revenue: $19B

Employees: 129,000

Massachusetts Mutual Life Insurance Co.

Insurance

Springfield, Mass.

www.massmutual.com

Strengths: n n

Sunsetting process sets out criteria and tools for consolidating and retiring systems

Robert J. O’Connell, Chairman, President and CEO

Christine Modie, Executive VP and CIO

FY02 revenue: $16.3B

Employees: 30,000

Mattel Inc.

Toys

El Segundo, Calif.

www.mattel.com

Strength: n

Global inventory of workforce skills enables company to allocate work where expertise resides

Robert Eckert, Chairman and CEO

Joe Eckroth, CIO

FY02 revenue: $4.9B

Employees: 27,000

Maysteel LLC

Contract manufacturer

Menomonee Falls, Wis.

www.maysteel.com

Strength: n

Deployed portal to extend functionality of legacy ERP system and expand access to end users

Kim Harter, President and CEO

Mary Fonder, VP of IT and CIO

FY02 revenue: NA

Employees: 800

Menasha Corp.

Manufacturer

Neenah, Wis.

www.menasha.com

Strengths: n n n

Uses internal cost data to benchmark IT services against external providers

Harold Smethills, CEO

Edward Wojciechowski, CIO

FY02 revenue: $1.1B

Employees: 5,000

Menlo Worldwide

Global SCM and solutions

Redwood City, Calif.

www.menloworldwide.com

Strengths: n n n

Aggregated training budgets to reduce overhead and put more resources into class offerings

John H. Williford, President and CEO

Edward G. Feitzinger, Senior VP of Menlo Worldwide Technologies

FY02 revenue: $2.7B

Employees: 14,460

Merrill Lynch & Co. Inc.

Financial management and adviser services

New York City

www.ml.com

Strengths: n n n n

Business and IT team establishes technology standards, promotes reuse and encourages use of enterprise purchase agreements

Stan O’Neal, CEO

John W. Cummings, Chief Information and Services Officer

FY02 revenue: $18.6B

Employees: 50,900

The Mony Group Inc.

Financial services

New York City

www.mony.com

Strengths: n n n n

Outsourced upgrade of legacy code to cut costs and save time while in-house staff supported heavy project workload

Michael Roth, CEO

E.P. Rogers, Senior VP and CIO

FY02 revenue: $2.1B

Employees: 3,500

Moore Medical Corp.

Medical supplies

New Britain, Conn.

www.mooremedical.com

Strengths: n n n n

Developed reusable components to integrate order-entry application with enterprise systems

Linda Autore, President and CEO

Jerry Flasz, Executive VP and CIO

FY02 revenue: $135M

Employees: 318

Nationwide Insurance & Financial Services

Insurance

Columbus, Ohio

www.nationwide.com

Strengths: n n

Focuses new project investments on improving business alignment with customers

W.G. Jurgensen, CEO

Michael Keller, Executive VP and Enterprise CIO

FY02 revenue: $29.4B

Employees: 29,465

Network Services Co.

Distributor

Mount Prospect, Ill.

www.nsconline.com

Strengths: n n n

E-commerce investment lowers costs for customers, enabling company to increase market share

R. James Alexy, CEO

Michael Hugos, CIO

FY02 revenue: $358M

Employees: 107

The Nonprofits Insurance Alliance Group of Cos.

Insurance

Santa Cruz, Calif.

www.insurancefornonprofits.org

Strengths: n n

Developed claims administration system in-house to control cost and pace of software upgrades

Pamela E. Davis, Founder, President and CEO

Betty Johnson, VP of IT

FY02 revenue: $35.4M

Employees: 45

Northeastern University

Education

Boston

www.northeastern.edu

Strengths: n n

Buys new technology one component at a time to address requirements that cannot be met using existing IT assets

Richard M. Freeland, President

Robert Weir, VP of IS

FY02 revenue: $427.6M

Employees: 4,405

Northrop Grumman Corp.

Aerospace and defense

Los Angeles

www.northropgrumman.com

Strengths: n n n

Business units use central employee skills database to choose workers for their projects

Ronald D. Sugar, President and CEO

Tom Shelman, CIO

FY02 revenue: $17.2B

Employees: 120,000

Office of Justice Programs

Federal government

Washington, D.C.

www.ojp.usdoj.gov

Strengths: n n

Revived and expanded functionality of strategic grants management system using existing resources

Deborah J. Daniels, Assistant Attorney General

David L. Zeppieri, CIO

FY02 budget: $4.5B

Employees: 1,200

Plug Power Inc.

Manufacturing

Latham, N.Y.

www.plugpower.com

Strengths: n n n

Saved $40,000 on telecom expenses by letting vendor put equipment in server room

Roger B. Saillant, CEO

Darryl J. Enfield, Director of IS

FY02 revenue: $5.7B

Employees: 350

The PNC Financial Services Group Inc.

Financial services

Pittsburgh

www.pnc.com

Strengths: n n n

Uses homegrown curriculum to train employees for project management certification

James E. Rohr, Chairman and CEO

Timothy G. Shack, Group Executive and CIO

Michael R. Harte, Executive VP of PFPC Worldwide Inc. and CIO

FY02 revenue: $5.4B

Employees: 23,800 Port Authority of Allegheny County

Public transportation

Pittsburgh

www.portauthority.org

Strengths: n n n

Saves time and money using externally developed portals to sell surplus equipment and purchase parts

Paul Skoutelas, CEO

Maureen Bertocci, CTO

FY02 revenue: $274.6M

Employees: 3,115

The Procter & Gamble Co.

Consumer products manufacturer

Cincinnati

www.pg.com

Strengths: n n n

Saved $18 million and increased server use by consolidating applications

Alan G. Lafley, Chairman, President and CEO

Stephen N. David, CIO and B2B Officer

FY02 revenue: $42.2B

Employees: 102,000

Qualcomm Inc.

Telecommunications

San Diego

www.qualcomm.com

Strengths: n n n

Allocates staff according to business unit needs based on fees users pay for IT services

Irwin Mark Jacobs, Chairman and CEO

Norm Fjeldheim, Senior VP and CIO

FY02 revenue: $3B

Employees: 8,100

Queens Health Network

Health care

New York City

www.nyc.gov/html/hhc/qhn/home.html

Strength: n

Converted neglected legacy system into integrated electronic medical records system

Pete Velez, Senior VP

Alfred Marino, CIO

FY02 revenue: $542M

Employees: 6,006

QVC Inc.

Retail

West Chester, Pa.

www.qvc.com

Strengths: n n

Saves on software costs and maintenance fees with homegrown CRM and warehouse management systems

Doug Briggs, President and CEO

Robert Cochran, CIO

FY02 revenue: $4.3B

Employees: 12,000

Raytheon Aircraft Co.

Aerospace

Wichita, Kan.

www.raytheonaircraft.com

Strengths: n n

Saved more than $1 million by retiring servers, desktop computers and laptops with low user rates

James Schuster, Chairman and CEO

Doug Debrecht, VP and CIO

FY02 revenue: $2.2B

Employees: 9,101

Roadway Corp.*

Transportation

Akron, Ohio

www.roadwaycorp.com

Strengths: n n n

Grants employees extra vacation time if they exceed department targets for reusing software code

James D. Staley, President and CEO

Robert W. Obee, VP of New Venture Commerce and CIO

FY02 revenue: $3B

Employees: 27,000

Royal Bank of Canada

Financial services

Toronto

www.rbc.com

Strengths: n n n

Leases hardware to ensure technology is current and to avoid costs to maintain or dispose of equipment

Gord M. Nixon, President and CEO

Martin J. Lippert, Vice Chairman and CIO

FY02 revenue: $11.7B

Employees: 59,549

Royal Caribbean Cruises Ltd.

Tour, travel and leisure

Miami

www.royalcaribbean.com

Strengths: n n

Staff developed on-the-job training program that aligns employees with internal experts for one-to-two-week projects

Richard Fain, Chairman and CEO

Tom Murphy, CIO

FY02 revenue: $3.4B

Employees: 32,824

Royster-Clark Inc.

Agriculture

Norfolk, Va.

www.roysterclark.com

Strengths: n n

Developed $2,000 grid computing system for processing customer statements to support future merger

Francis P. Jenkins, Chairman and CEO

Robert L. Paarlberg, Managing Director of IT

FY02 revenue: $900M

Employees: 2,306

SBC Communications Inc.

Telecommunications

San Antonio

www.sbc.com

Strengths: n n

Saved $28 million by optimizing software, reducing runtimes, integrating process improvements and eliminating redundancies

Edward E. Whitacre, Chairman and CEO

Edward Glotzbach, Executive VP and CIO

FY02 revenue: $43B

Employees: 173,870

Schindler Elevator Corp.

Elevator manufacture and service

Morristown, N.J.

www.us.schindler.com

Strengths: n n n

Built CRM and sales-force automation systems in-house using existing software

Heikki Poutanen, President and COO

David Butts, CIO

FY02 revenue: NA

Employees: 6,500

Seagate Technology LLC

Computer manufacturer

Scotts Valley, Calif.

www.seagate.com

Strengths: n n n n

Trains most IT staff in Six Sigma problem-solving methods to improve quality of operations

Stephen J. Luczo, Chairman and CEO

Mark A. Brewer, Senior VP and CIO

FY02 revenue: $6.1B

Employees: 45,000

Seattle Eye M.D.s

Health care

Seattle

www.eyemds.net

Strength: n

Automation of administrative functions enables staff-to-physician ratio that is half that of the typical medical practice

Darwin J. Liao, Managing Member and CIO

FY02 revenue: $500,000

Employees: 6 SecureWorks Inc.

Computer security services

Atlanta

www.secureworks.com

Strengths: n n

Saved almost $500,000 configuring new systems by phone

Mike Cote, President and CEO

Craig Bray, Director of Operations

FY02 revenue: $7.5M

Employees: 68

Select Comfort Corp.

Retail and distribution

Minneapolis

www.selectcomfort.com

Strengths: n n n n

Saves $100,000 a year using existing test environment as disaster recovery site

William McLaughlin, President and CEO

Michael Thyken, Senior VP and CIO

FY02 revenue: $336M

Employees: 1,805

Smurfit-Stone Container Corp.

Manufacturer

Chicago

www.smurfit-stone.com

Strengths: n n n n

Uses baseline cost analysis, benchmark and efficiency study to identify outsourcing opportunities

Patrick J. Moore, Chairman and CEO

Jim Burdiss, VP and CIO

FY02 revenue: $7.5B

Employees: 38,000

Staples Inc.

Office products and services

Framingham, Mass.

www.staples.com

Strengths: n n n

Used life cycle management process to equip 75 new stores without additional purchases

Ronald L. Sargent, President and CEO

Paul J. Gaffney, Executive VP and CIO

FY02 revenue: $11.6B

Employees: 58,000

The State of Iowa

State government

Des Moines, Iowa

www.state.ia.us

Strengths: n n

Value methodology identifies opportunities to share systems among multiple state agencies

Tom Vilsack, Governor

John Gillispie, Director of IT

FY02 revenue: $4.6B

Employees: 40,000

State Street Corp.

Financial services

Boston

www.statestreet.com

Strengths: n n n

Cross-functional board reviews new product requirements, leverages internal solutions and benchmarks new products against enterprise needs

David A. Spina, Chairman and CEO

Joseph C. Antonellis, Executive VP and CIO

FY02 revenue: $4.4B

Employees: 19,501

Tenneco Automotive Inc.

Manufacturing

Lake Forest, Ill.

www.tenneco-automotive.com

Strengths: n n n

Maintained partnership with former parent company to share wiring, telephone systems, emergency power supplies and physical space in data center

Mark P. Frissora, Chairman and CEO

H. William Haser, VP and CIO

FY02 revenue: $3.5B

Employees: 19,600

United Nations Children’s Fund (UNICEF)

Global nonprofit

New York City

www.unicef.org

Strengths: n n n

Uses voice-over IP to deliver telecom services in places where telephone service is unavailable, unreliable or too expensive

Carol Bellamy, Executive Director

Andre Spatz, CIO

FY02 revenue: $1.5B

Employees: 6,000

United Services Automobile Association

Insurance and financial services

San Antonio

www.usaa.com

Strengths: n n n

Benchmarks itself against other companies twice yearly to identify opportunities for maximizing use of IT assets

Robert G. Davis, Chairman and CEO

Stephen E. Yates, President of IT

FY02 revenue: $9.2B

Employees: 20,888

United States General Accounting Office

Federal government

Washington, D.C.

www.gao.gov

Strengths: n n n

Staffs new projects through internal help wanted

David Walker, Comptroller General

Anthony Cicco, CIO

FY02 budget: $444M

Employees: 3,350

United States Postal Service

Federal government

Washington, D.C.

www.usps.com

Strengths: n n n

Developed Web interfaces to 160 legacy systems, enabling retirement of 32 duplicate applications

Jack Potter, Postmaster General and CEO

Robert L. Otto, VP and CTO

FY02 revenue: $66.4B

Employees: 750,000

University of Miami

Education

Coral Gables, Fla.

www.miami.edu

Strengths: n n

Developed Web interfaces to legacy systems instead of purchasing ERP application

Donna E. Shalala, President

M. Lewis Temares, VP of IT, CIO and Dean of College of Engineering

FY02 revenue: $1.1B

Employees: 9,466

University of Pittsburgh Medical Center

Health care

Pittsburgh

www.upmc.com

Strengths: n n

Obtained $11 million in federal grants to pay for new enterprise systems

Jeffrey Romoff, President and CEO

Dan S. Drawbaugh, CIO

FY02 revenue: $3.8B

Employees: 36,000

The Vanguard Group

Investment management

Valley Forge, Pa.

www.vanguard.com

Strengths: n n n

Uses record-keeping services from partner UPromise to track customer contributions to college savings plans

John J. Brennan, Chairman and CEO

Tim J. Buckley, Managing Director of IT

FY02 revenue: $1.3B

Employees: 10,156

Virginia Department of Corrections

State government

Richmond, Va.

www.vadoc.state.va.us

Strengths: n n

Combined end user training resources with those of training academy to accommodate additional demand

Dee Pisciella, CIO

Gene M. Johnson, Director

FY02 budget: $750M

Employees: 13,000

Washington State Department of Information Services

State government

Olympia, Wash.

www.wa.gov/dis

Strengths: n n n n

Digital government applications academy brings developers from many state agencies to jointly develop templates for online government services

Stuart McKee, Department IS Director and State of Washington CIO

FY02 budget: $130M

Employees: 426 Waste Management Inc.

Waste removal

Houston

www.wm.com

Strengths: n n

Outsourcing methodology demands preferred vendors to bid personnel for all requirements

A. Maurice Myers, Chairman, President and CEO

Tom Smith, Senior VP and CIO

FY02 revenue: $11B

Employees: 52,000

World Wildlife Fund

International conservation

Washington, D.C.

www.worldwildlifefund.org

Strengths: n n n

Business units must complete business case templates that focus on quantifiable benefits

Kathryn Fuller, President and CEO

Gregory S. Smith, VP of IT and CIO

FY02 revenue: $118M

Employees: 526

W.W. Grainger Inc.

Industrial distributor

Lake Forest, Ill.

www.grainger.com

Strengths: n n n n

Used supplier’s e-commerce application to reduce order fulfillment time and increase revenue

Richard Keyser, Chairman and CEO

Timothy Ferrarell, Senior VP of Enterprise Systems

FY02 revenue: $4.6B

Employees: 15,236

Yellow Transportation Inc.*

Commercial transportation

Overland Park, Kan.

www.myyellow.com

Strengths: n n n n

IT department panel regularly evaluates software to eliminate duplicate or underused products

William D. Zollars, Chairman, President and CEO

Lynn M. Caddell, President of Yellow Technologies

FY02 revenue: $2.5B

Employees: 23,000

Zurich North America

Insurance

Schaumburg, Ill.

www.zurichna.com

Strengths: n n n

CIO’s direct reports act as entrepreneurs who partner directly with business units to deliver IT services

John Amore, CEO

Dave Saul, Executive VP and CIO

FY02 revenue: $13.6B

Employees: 12,750

*On July 8, 2003, after the CIO 100 honorees were selected, Yellow Corp., parent company of Yellow Transportation Inc., announced it would acquire Roadway Corp. for $966 million.