n Asset Management n Staffing/Sourcing n Partnerships n Value/Governance The companies listed below earned the CIO 100 Award for their strengths in one or more of the following areas: asset management (getting the most from existing systems); staffing and sourcing (flexible, creative approaches to meeting personnel needs); partnerships (building internal and external relationships to deliver new projects or services); and value and governance (maximizing the use of IT assets, time or resources through a governance process, budget model or value methodology). 7-Eleven Inc. Retail Dallas www.7-eleven.com Strengths: n n n n Rents servers and storage under “capacity on demand” agreement with vendor James W. Keyes, President and CEO Keith Morrow, VP of IS and CIO FY02 revenue: $10B Employees: 75,000 AARP Membership association Washington, D.C. www.aarp.org Strengths: n n Created portfolio management tool for use by business managers William Novelli, CEO and Executive Director John Sullivan, CIO of IT Solutions FY02 revenue: $627M Employees: 2,000 Air Force Flight Test Center Military Edwards Air Force Base, Calif. www.edwards.af.mil Strengths: n n n n Saved $2 million by reserving mobile radios for emergency personnel and giving other users radio-enabled cell phones Maj. Gen. Doug Pearson, Commander Col. James G. Brewster, Director of IT Directorate FY02 budget: $909M Employees: 7,905 Alliant Energy Utilities Madison, Wis. www.alliantenergy.com Strengths: n n n Cross-functional IT team identifies common processes and equipment for managing storage, cutting costs by 58 percent Erroll B. Davis, Chairman, President and CEO Gregg E. Lawry, Managing Director of IT FY02 revenue: $2.6B Employees: 8,097 Allied Office Products Office products and services Clifton, N.J. www.askallied.com Strengths: n n Adopted hosted CRM application instead of purchasing and maintaining one in-house Howard Brown, CEO Michael Palmer, COO FY02 revenue: $280M Employees: 780 Allmerica Financial Corp. Financial services Worcester, Mass. www.allmerica.com Strengths: n n Outsourced noncore and short-term work to save $20 million in two years Michael P. Angelini, Chairman Gregory D. Tranter, VP and CIO FY02 revenue: $3.3B Employees: 5,300 American Century Services Financial services Kansas City, Mo. www.americancentury.com Strengths: n n Established a stable of preferred vendors for contract labor at prenegotiated rates Bill Lyons, President and CEO Bob Sauvageau, CIO FY02 revenue: NA Employees: 2,800 Arch Coal Inc. Mining and energy St. Louis www.archcoal.com Strengths: n n n Installed GPS equipment to optimize use of heavy truck fleet, saving $3.6 million and deferring $9 million in new truck purchases Steven F. Leer, President and CEO Larry R. Brown, VP and CIO FY02 revenue: $1.5B Employees: 3,750 Ardais Corp. Biomedical research Lexington, Mass. www.ardais.com Strengths: n n Internal end users perform quality assurance tests for biomedical information systems product Greg Phelps, CEO Martin Ferguson, Senior VP of Bioinformatics FY02 revenue: $3.1M Employees: 69 Arrow Electronics Inc. Electronics industry services Melville, N.Y. www.arrow.com Strengths: n n n Inventory of enterprise software tagged 31 percent of purchased applications for retirement William E. Mitchell, President and CEO Mark Settle, VP and CIO FY02 revenue: $7.4B Employees: 11,700 Atmos Energy Corp. Natural gas distributor Dallas www.atmosenergy.com Strengths: n n n n Negotiated with billing system vendor to fix bugs instead of using in-house staff Robert W. Best, Chairman, President and CEO Leslie H. Duncan, VP and CIO FY02 revenue: $950.8M Employees: 2,877 Baptist Memorial Health Care Corp. Health care Memphis, Tenn. www.baptistonline.org Strengths: n n n Distributed on-call duties of support staff across multiple locations to maintain service levels while keeping workloads reasonable Stephen Reynolds, CEO Dick Escue, VP and CIO FY02 revenue: $1.1B Employees: 12,000 Boise Office Solutions Office products Itasca, Ill. www.boiseoffice.com Strengths: n n n Piloted new commercial software application to identify critical business process requirements, then built new capabilities in-house as legacy system add-ons Chris Milliken, President and CEO Gary Massel, Division VP and CIO FY02 revenue: $3.5B Employees: 12,730 Booz Allen Hamilton Inc. Strategy and technology consultancy McLean, Va. www.boozallen.com Strengths: n n Trained engineers as consultants to plan and manage internal IT service portfolios Ralph Shrader, Chairman and CEO George Tillmann, VP and CIO FY02 revenue: $2.2B Employees: 12,000 Burlington Coat Factory Warehouse Corp. Retail Burlington, N.J. www.coat.com Strengths: n n n Invests in emerging technologies such as Linux and wireless to reduce costs Monroe G. Milstein, President and CEO Michael Prince, VP and CIO FY02 sales: $2.6B Employees: 23,000 Butler Manufacturing Co. Building products and services Kansas City, Mo. www.butlermfg.com Strengths: n n n n Cross-trains IT staff to provide backup and find opportunities to share code John Holland, Chairman and CEO Lee Lichlyter, VP of IT and CIO FY02 revenue: $828M Employees: 4,945 Chase Pitkin Home Centers Retail Rochester, N.Y. www.chase-pitkin.com Strengths: n n n n Accountants perform light programming, testing and validation of new systems William Strassburg, President and CEO T. Christopher Dorsey, Controller and CIO FY02 revenue: $200M Employees: 2,700 Children’s Hospital and Research Center at Oakland Health care Oakland, Calif. www.childrenshospitaloakland.org Strengths: n n n Extended functionality of legacy information system to create new computerized physician order-entry system, saving $3 million Tony Paap, President and CEO Donald Livsey, VP and CIO FY02 revenue: $200M Employees: 2,200 City of Phoenix Local government Phoenix www.phoenix.gov Strengths: n n n n Issues bonds to finance major IT projects Frank Fairbanks, City Manager Danny Murphy, CIO FY02 revenue: $2.4B Employees: 13,958 Corporate Express Inc. Office products and services Broomfield, Colo. www.corporateexpress.com Strengths: n n n Software development methodology necessitates IT and business agreement on project scope, requirements and time line Mark Hoffman, President and CEO Lisa Peters, Senior VP and CIO FY02 revenue: $5.7B Employees: 12,400 CSK Auto Corp. Retail Phoenix www.cskauto.com Strengths: n n n n Jointly developed and manages e-commerce site with noncompetitive retailer Maynard Jenkins, CEO Larry Buresh, Senior VP and CIO FY02 revenue: $1.5B Employees: 13,750 Dell inc. Computer manufacturer Round Rock, Texas www.dell.com Strengths: n n n Business case justifications required to show how project impacts company P&L statement Michael S. Dell, Chairman and CEO Randy Mott, Senior VP and CIO FY02 revenue: $31.1B Employees: 39,100 Delphi Corp. Manufacturer Troy, Mich. www.delphi.com Strengths: n n n n Challenges IT managers to suggest ways to meet cost-saving targets, saving $200 million since 2001 J.T. Battenberg, Chairman, President and CEO Bette Walker, VP and CIO FY02 revenue: $27B Employees: 192,000 Eastman Chemical Co. Chemicals Kingsport, Tenn. www.eastman.com Strengths: n n n n Chooses IT investments with expected returns that are competitive with other types of investments J. Brian Ferguson, Chairman and CEO Jerry B. Hale, VP and CIO FY02 revenue: $5.3B Employees: 15,800 Encyclopaedia Britannica Inc. Publishing Chicago www.britannica.com Strengths: n n Assigned headquarters-based engineers as “virtual consultants” to international offices, reducing outside consulting costs by 80 percent Ilan Yeshua, CEO David Becker, Senior VP of Digital Product Development FY02 revenue: NA Employees: 500 E-Trade Group Inc. Financial services Menlo Park, Calif. www.etrade.com Strengths: n n n Guidelines for architecture, systems design and testing make it easy to shift developers between projects Mitch Caplan, CEO Josh Levine, President of E-Trade Technologies and Chief Administrative Officer FY02 revenue: $1.3B Employees: 3,800 Fairfax County Public Schools Education Annandale, Va. www.fcps.edu Strengths: n n Lowered costs and created potential revenue stream through vendor partnerships to develop new instructional applications for school systems Daniel A. Domenech, Superintendent of Schools Maribeth Luftglass, Assistant Superintendent and CIO FY02 budget: $1.6B Employees: 20,776 Farmers Insurance Group Insurance Los Angeles www.farmers.com Strengths: n n n n Beats industry benchmarks for data center costs Martin Feinstein, Chairman, President and CEO Jan Franklin, CIO Cecilia Claudio, CIO (continental Europe), Zurich Financial Services FY02 premiums: $11.5B Employees: 38,000 FedEx Corp. Transportation, e-commerce and SCM Memphis, Tenn. www.fedex.com Strengths: n n n n Regionally developed applications incorporate a common core to enable reuse worldwide Frederick W. Smith, Chairman, President and CEO Robert B. Carter, Executive VP and CIO FY02 revenue: $22B Employees: 200,000 General Electric Co. Manufacturer and distributor Fairfield, Conn. www.ge.com Strengths: n n n n Operating costs and savings are allocated directly to business units Lloyd Trotter, CEO of GE Industrial Systems Stuart Scott, VP and CIO of GE Industrial Systems FY02 revenue: $130.7B Employees: 315,000 GKN Aerospace North America Inc. Aerospace Hazelwood, Mo. www.stlouis.gknplc.com Strengths: n n Iterative software development methodology speeds up deployment of new systems Jay Fitzsimmons, CEO Fanny Sloan, Director of IT FY02 revenue: $350M Employees: 1,446 The Goodyear Tire & Rubber Co. Manufacturer Akron, Ohio www.goodyear.com Strengths: n n n n Global IT leaders champion initiatives across business units to ensure reusability and optimization of solutions Robert J. Keegan, CEO FY02 revenue: $13.9B Employees: 92,000 The Guardian Life Insurance Co. of America Insurance New York City www.glic.com Strengths: n n n n Deploys new systems in 90 days using offshore contractors for 24/7 development Dennis J. Manning, President and CEO Dennis Callahan, Executive VP and CIO FY02 revenue: $6.9B Employees: 5,500 Gujarat Co-operative Milk Marketing Federation Ltd. Agriculture Anand, Gujarat, India www.amul.com Strengths: n n n Invested in IT staff training to reduce consulting costs B.M. Vyas, Managing Director Subbarao Hegde, CIO FY02 revenue: $577M Employees: 700 Hershey Foods Corp. Chocolate manufacturer Hershey, Pa. www.hersheys.com Strengths: n n n n Saves on software customization by working with vendors to incorporate requirements into commercial product releases Richard Lenny, Chairman, President and CEO George F. Davis, VP and CIO FY02 revenue: $4.1B Employees: 14,000 Hon Industries Inc. Office furniture Muscatine, Iowa www.hon.com Strengths: n n n Evaluates total cost of ownership for all IT projects Jack D. Michaels, Chairman and CEO Malcolm Fields, VP and CIO FY02 revenue: $1.7B Employees: 9,000 Humana Inc. Insurance Louisville, Ky. www.humana.com Strengths: n n n n Projects that impact multiple business units get priority Mike McCallister, President and CEO Bruce J. Goodman, Senior VP and Chief Service and Information Officer FY02 revenue: $11.3B Employees: 13,500 The Huntington National Bank Financial services Columbus, Ohio www.huntington.com Strengths: n n n n Charges business units for application development and project management Thomas E. Hoaglin, Chairman, President and CEO Joseph A. Gottron, Executive VP and CIO FY02 revenue: $1.6B Employees: 8,200 Ingersoll-Rand Co. Ltd. Industrial machinery Woodcliff Lake, N.J. www.irco.com Strength: n Offloads software development and customization costs to application vendors Herbert L. Henkel, Chairman, President and CEO Barry Libenson, VP of Technology and CIO FY02 revenue: $8.9B Employees: 45,000 Intel Corp. Chip manufacturer Santa Clara, Calif. www.intel.com Strengths: n n n n Created homegrown metric to evaluate project proposals according to impact on business results and IT operating efficiency Craig Barrett, CEO and Director Doug Busch, VP and CIO FY02 revenue: $26.8B Employees: 79,000 JetBlue Airways Corp. Travel Forest Hills, N.Y. www.jetblue.com Strengths: n n n n Uses automation to hold down operating costs and invest more in amenities for customers David Neeleman, CEO Jeff Cohen, CIO FY02 revenue: $635.2M Employees: 4,700 J.P. Morgan Chase & Co. Financial services New York City www.jpmorganchase.com Strengths: n n Uses Six Sigma quality methodology to create repeatable processes for online operations Donald Layton, Vice Chairman of Chase Financial Services Charles P. Costa, CIO of Chase Financial Services Michael Ashworth, CIO of J.P. Morgan Investment Bank FY02 revenue: $30B Employees: 95,000 KeyCorp Financial services Cleveland www.key.com Strengths: n n n n Deliverables required to incorporate reuse of hardware and software, analysis, project plans, system requirements and designs Henry L. Meyer, Chairman and CEO Robert G. Rickert, Executive VP and CTO FY02 revenue: $4.6B Employees: 20,437 Kirkpatrick & Lockhart LLP Law Pittsburgh www.kl.com Strengths: n n IT employees who attend training courses present information and share course materials with colleagues Peter J. Kalis, Chairman of the Management Committee Steven W. Agnoli, CIO FY02 revenue: $282M Employees: 1,600 Kutztown University of Pennsylvania Education Kutztown, Pa. www.kutztown.edu Strengths: n n n Partnered with competing universities to build shared ERP system F. Javier Cevallos, President Richard S. Zera, VP of IT FY02 revenue: $102M Employees: 859 Lands’ End Inc. Retail Dodgeville, Wis. www.landsend.com Strengths: n n n n Used ASPs to deliver low-priority projects Dave Dyer, CEO Frank Giannantonio, Senior VP and CIO FY02 revenue: $1.6B Employees: 8,195 Louisiana Office of Group Benefits State government Baton Rouge, La. www.groupbenefits.org Strengths: n n n n Tapped end users to staff team that implemented revamped legacy system A. Kip Wall, CEO Rizwan Ahmed, CIO FY02 revenue: $840M Employees: 400 Manpower Inc. Business services and consulting Milwaukee www.us.manpower.com Strength: n Efficiently deploys personnel by charging project managers’ budgets for staff time on an hourly basis Jeff Joerres, Chairman and CEO Peter Stockhausen, CIO of North America FY02 revenue: $11.8B Employees: 21,400 Marriott International Inc. Hospitality Bethesda, Md. www.marriott.com Strengths: n n n Justifications for new projects include comparing costs to reuse, retire or purchase J.W. Marriott Jr., Chairman and CEO Carl Wilson, Executive VP and CIO FY02 revenue: $19B Employees: 129,000 Massachusetts Mutual Life Insurance Co. Insurance Springfield, Mass. www.massmutual.com Strengths: n n Sunsetting process sets out criteria and tools for consolidating and retiring systems Robert J. O’Connell, Chairman, President and CEO Christine Modie, Executive VP and CIO FY02 revenue: $16.3B Employees: 30,000 Mattel Inc. Toys El Segundo, Calif. www.mattel.com Strength: n Global inventory of workforce skills enables company to allocate work where expertise resides Robert Eckert, Chairman and CEO Joe Eckroth, CIO FY02 revenue: $4.9B Employees: 27,000 Maysteel LLC Contract manufacturer Menomonee Falls, Wis. www.maysteel.com Strength: n Deployed portal to extend functionality of legacy ERP system and expand access to end users Kim Harter, President and CEO Mary Fonder, VP of IT and CIO FY02 revenue: NA Employees: 800 Menasha Corp. Manufacturer Neenah, Wis. www.menasha.com Strengths: n n n Uses internal cost data to benchmark IT services against external providers Harold Smethills, CEO Edward Wojciechowski, CIO FY02 revenue: $1.1B Employees: 5,000 Menlo Worldwide Global SCM and solutions Redwood City, Calif. www.menloworldwide.com Strengths: n n n Aggregated training budgets to reduce overhead and put more resources into class offerings John H. Williford, President and CEO Edward G. Feitzinger, Senior VP of Menlo Worldwide Technologies FY02 revenue: $2.7B Employees: 14,460 Merrill Lynch & Co. Inc. Financial management and adviser services New York City www.ml.com Strengths: n n n n Business and IT team establishes technology standards, promotes reuse and encourages use of enterprise purchase agreements Stan O’Neal, CEO John W. Cummings, Chief Information and Services Officer FY02 revenue: $18.6B Employees: 50,900 The Mony Group Inc. Financial services New York City www.mony.com Strengths: n n n n Outsourced upgrade of legacy code to cut costs and save time while in-house staff supported heavy project workload Michael Roth, CEO E.P. Rogers, Senior VP and CIO FY02 revenue: $2.1B Employees: 3,500 Moore Medical Corp. Medical supplies New Britain, Conn. www.mooremedical.com Strengths: n n n n Developed reusable components to integrate order-entry application with enterprise systems Linda Autore, President and CEO Jerry Flasz, Executive VP and CIO FY02 revenue: $135M Employees: 318 Nationwide Insurance & Financial Services Insurance Columbus, Ohio www.nationwide.com Strengths: n n Focuses new project investments on improving business alignment with customers W.G. Jurgensen, CEO Michael Keller, Executive VP and Enterprise CIO FY02 revenue: $29.4B Employees: 29,465 Network Services Co. Distributor Mount Prospect, Ill. www.nsconline.com Strengths: n n n E-commerce investment lowers costs for customers, enabling company to increase market share R. James Alexy, CEO Michael Hugos, CIO FY02 revenue: $358M Employees: 107 The Nonprofits Insurance Alliance Group of Cos. Insurance Santa Cruz, Calif. www.insurancefornonprofits.org Strengths: n n Developed claims administration system in-house to control cost and pace of software upgrades Pamela E. Davis, Founder, President and CEO Betty Johnson, VP of IT FY02 revenue: $35.4M Employees: 45 Northeastern University Education Boston www.northeastern.edu Strengths: n n Buys new technology one component at a time to address requirements that cannot be met using existing IT assets Richard M. Freeland, President Robert Weir, VP of IS FY02 revenue: $427.6M Employees: 4,405 Northrop Grumman Corp. Aerospace and defense Los Angeles www.northropgrumman.com Strengths: n n n Business units use central employee skills database to choose workers for their projects Ronald D. Sugar, President and CEO Tom Shelman, CIO FY02 revenue: $17.2B Employees: 120,000 Office of Justice Programs Federal government Washington, D.C. www.ojp.usdoj.gov Strengths: n n Revived and expanded functionality of strategic grants management system using existing resources Deborah J. Daniels, Assistant Attorney General David L. Zeppieri, CIO FY02 budget: $4.5B Employees: 1,200 Plug Power Inc. Manufacturing Latham, N.Y. www.plugpower.com Strengths: n n n Saved $40,000 on telecom expenses by letting vendor put equipment in server room Roger B. Saillant, CEO Darryl J. Enfield, Director of IS FY02 revenue: $5.7B Employees: 350 The PNC Financial Services Group Inc. Financial services Pittsburgh www.pnc.com Strengths: n n n Uses homegrown curriculum to train employees for project management certification James E. Rohr, Chairman and CEO Timothy G. Shack, Group Executive and CIO Michael R. Harte, Executive VP of PFPC Worldwide Inc. and CIO FY02 revenue: $5.4B Employees: 23,800 Port Authority of Allegheny County Public transportation Pittsburgh www.portauthority.org Strengths: n n n Saves time and money using externally developed portals to sell surplus equipment and purchase parts Paul Skoutelas, CEO Maureen Bertocci, CTO FY02 revenue: $274.6M Employees: 3,115 The Procter & Gamble Co. Consumer products manufacturer Cincinnati www.pg.com Strengths: n n n Saved $18 million and increased server use by consolidating applications Alan G. Lafley, Chairman, President and CEO Stephen N. David, CIO and B2B Officer FY02 revenue: $42.2B Employees: 102,000 Qualcomm Inc. Telecommunications San Diego www.qualcomm.com Strengths: n n n Allocates staff according to business unit needs based on fees users pay for IT services Irwin Mark Jacobs, Chairman and CEO Norm Fjeldheim, Senior VP and CIO FY02 revenue: $3B Employees: 8,100 Queens Health Network Health care New York City www.nyc.gov/html/hhc/qhn/home.html Strength: n Converted neglected legacy system into integrated electronic medical records system Pete Velez, Senior VP Alfred Marino, CIO FY02 revenue: $542M Employees: 6,006 QVC Inc. Retail West Chester, Pa. www.qvc.com Strengths: n n Saves on software costs and maintenance fees with homegrown CRM and warehouse management systems Doug Briggs, President and CEO Robert Cochran, CIO FY02 revenue: $4.3B Employees: 12,000 Raytheon Aircraft Co. Aerospace Wichita, Kan. www.raytheonaircraft.com Strengths: n n Saved more than $1 million by retiring servers, desktop computers and laptops with low user rates James Schuster, Chairman and CEO Doug Debrecht, VP and CIO FY02 revenue: $2.2B Employees: 9,101 Roadway Corp.* Transportation Akron, Ohio www.roadwaycorp.com Strengths: n n n Grants employees extra vacation time if they exceed department targets for reusing software code James D. Staley, President and CEO Robert W. Obee, VP of New Venture Commerce and CIO FY02 revenue: $3B Employees: 27,000 Royal Bank of Canada Financial services Toronto www.rbc.com Strengths: n n n Leases hardware to ensure technology is current and to avoid costs to maintain or dispose of equipment Gord M. Nixon, President and CEO Martin J. Lippert, Vice Chairman and CIO FY02 revenue: $11.7B Employees: 59,549 Royal Caribbean Cruises Ltd. Tour, travel and leisure Miami www.royalcaribbean.com Strengths: n n Staff developed on-the-job training program that aligns employees with internal experts for one-to-two-week projects Richard Fain, Chairman and CEO Tom Murphy, CIO FY02 revenue: $3.4B Employees: 32,824 Royster-Clark Inc. Agriculture Norfolk, Va. www.roysterclark.com Strengths: n n Developed $2,000 grid computing system for processing customer statements to support future merger Francis P. Jenkins, Chairman and CEO Robert L. Paarlberg, Managing Director of IT FY02 revenue: $900M Employees: 2,306 SBC Communications Inc. Telecommunications San Antonio www.sbc.com Strengths: n n Saved $28 million by optimizing software, reducing runtimes, integrating process improvements and eliminating redundancies Edward E. Whitacre, Chairman and CEO Edward Glotzbach, Executive VP and CIO FY02 revenue: $43B Employees: 173,870 Schindler Elevator Corp. Elevator manufacture and service Morristown, N.J. www.us.schindler.com Strengths: n n n Built CRM and sales-force automation systems in-house using existing software Heikki Poutanen, President and COO David Butts, CIO FY02 revenue: NA Employees: 6,500 Seagate Technology LLC Computer manufacturer Scotts Valley, Calif. www.seagate.com Strengths: n n n n Trains most IT staff in Six Sigma problem-solving methods to improve quality of operations Stephen J. Luczo, Chairman and CEO Mark A. Brewer, Senior VP and CIO FY02 revenue: $6.1B Employees: 45,000 Seattle Eye M.D.s Health care Seattle www.eyemds.net Strength: n Automation of administrative functions enables staff-to-physician ratio that is half that of the typical medical practice Darwin J. Liao, Managing Member and CIO FY02 revenue: $500,000 Employees: 6 SecureWorks Inc. Computer security services Atlanta www.secureworks.com Strengths: n n Saved almost $500,000 configuring new systems by phone Mike Cote, President and CEO Craig Bray, Director of Operations FY02 revenue: $7.5M Employees: 68 Select Comfort Corp. Retail and distribution Minneapolis www.selectcomfort.com Strengths: n n n n Saves $100,000 a year using existing test environment as disaster recovery site William McLaughlin, President and CEO Michael Thyken, Senior VP and CIO FY02 revenue: $336M Employees: 1,805 Smurfit-Stone Container Corp. Manufacturer Chicago www.smurfit-stone.com Strengths: n n n n Uses baseline cost analysis, benchmark and efficiency study to identify outsourcing opportunities Patrick J. Moore, Chairman and CEO Jim Burdiss, VP and CIO FY02 revenue: $7.5B Employees: 38,000 Staples Inc. Office products and services Framingham, Mass. www.staples.com Strengths: n n n Used life cycle management process to equip 75 new stores without additional purchases Ronald L. Sargent, President and CEO Paul J. Gaffney, Executive VP and CIO FY02 revenue: $11.6B Employees: 58,000 The State of Iowa State government Des Moines, Iowa www.state.ia.us Strengths: n n Value methodology identifies opportunities to share systems among multiple state agencies Tom Vilsack, Governor John Gillispie, Director of IT FY02 revenue: $4.6B Employees: 40,000 State Street Corp. Financial services Boston www.statestreet.com Strengths: n n n Cross-functional board reviews new product requirements, leverages internal solutions and benchmarks new products against enterprise needs David A. Spina, Chairman and CEO Joseph C. Antonellis, Executive VP and CIO FY02 revenue: $4.4B Employees: 19,501 Tenneco Automotive Inc. Manufacturing Lake Forest, Ill. www.tenneco-automotive.com Strengths: n n n Maintained partnership with former parent company to share wiring, telephone systems, emergency power supplies and physical space in data center Mark P. Frissora, Chairman and CEO H. William Haser, VP and CIO FY02 revenue: $3.5B Employees: 19,600 United Nations Children’s Fund (UNICEF) Global nonprofit New York City www.unicef.org Strengths: n n n Uses voice-over IP to deliver telecom services in places where telephone service is unavailable, unreliable or too expensive Carol Bellamy, Executive Director Andre Spatz, CIO FY02 revenue: $1.5B Employees: 6,000 United Services Automobile Association Insurance and financial services San Antonio www.usaa.com Strengths: n n n Benchmarks itself against other companies twice yearly to identify opportunities for maximizing use of IT assets Robert G. Davis, Chairman and CEO Stephen E. Yates, President of IT FY02 revenue: $9.2B Employees: 20,888 United States General Accounting Office Federal government Washington, D.C. www.gao.gov Strengths: n n n Staffs new projects through internal help wanted David Walker, Comptroller General Anthony Cicco, CIO FY02 budget: $444M Employees: 3,350 United States Postal Service Federal government Washington, D.C. www.usps.com Strengths: n n n Developed Web interfaces to 160 legacy systems, enabling retirement of 32 duplicate applications Jack Potter, Postmaster General and CEO Robert L. Otto, VP and CTO FY02 revenue: $66.4B Employees: 750,000 University of Miami Education Coral Gables, Fla. www.miami.edu Strengths: n n Developed Web interfaces to legacy systems instead of purchasing ERP application Donna E. Shalala, President M. Lewis Temares, VP of IT, CIO and Dean of College of Engineering FY02 revenue: $1.1B Employees: 9,466 University of Pittsburgh Medical Center Health care Pittsburgh www.upmc.com Strengths: n n Obtained $11 million in federal grants to pay for new enterprise systems Jeffrey Romoff, President and CEO Dan S. Drawbaugh, CIO FY02 revenue: $3.8B Employees: 36,000 The Vanguard Group Investment management Valley Forge, Pa. www.vanguard.com Strengths: n n n Uses record-keeping services from partner UPromise to track customer contributions to college savings plans John J. Brennan, Chairman and CEO Tim J. Buckley, Managing Director of IT FY02 revenue: $1.3B Employees: 10,156 Virginia Department of Corrections State government Richmond, Va. www.vadoc.state.va.us Strengths: n n Combined end user training resources with those of training academy to accommodate additional demand Dee Pisciella, CIO Gene M. Johnson, Director FY02 budget: $750M Employees: 13,000 Washington State Department of Information Services State government Olympia, Wash. www.wa.gov/dis Strengths: n n n n Digital government applications academy brings developers from many state agencies to jointly develop templates for online government services Stuart McKee, Department IS Director and State of Washington CIO FY02 budget: $130M Employees: 426 Waste Management Inc. Waste removal Houston www.wm.com Strengths: n n Outsourcing methodology demands preferred vendors to bid personnel for all requirements A. Maurice Myers, Chairman, President and CEO Tom Smith, Senior VP and CIO FY02 revenue: $11B Employees: 52,000 World Wildlife Fund International conservation Washington, D.C. www.worldwildlifefund.org Strengths: n n n Business units must complete business case templates that focus on quantifiable benefits Kathryn Fuller, President and CEO Gregory S. Smith, VP of IT and CIO FY02 revenue: $118M Employees: 526 W.W. Grainger Inc. Industrial distributor Lake Forest, Ill. www.grainger.com Strengths: n n n n Used supplier’s e-commerce application to reduce order fulfillment time and increase revenue Richard Keyser, Chairman and CEO Timothy Ferrarell, Senior VP of Enterprise Systems FY02 revenue: $4.6B Employees: 15,236 Yellow Transportation Inc.* Commercial transportation Overland Park, Kan. www.myyellow.com Strengths: n n n n IT department panel regularly evaluates software to eliminate duplicate or underused products William D. Zollars, Chairman, President and CEO Lynn M. Caddell, President of Yellow Technologies FY02 revenue: $2.5B Employees: 23,000 Zurich North America Insurance Schaumburg, Ill. www.zurichna.com Strengths: n n n CIO’s direct reports act as entrepreneurs who partner directly with business units to deliver IT services John Amore, CEO Dave Saul, Executive VP and CIO FY02 revenue: $13.6B Employees: 12,750*On July 8, 2003, after the CIO 100 honorees were selected, Yellow Corp., parent company of Yellow Transportation Inc., announced it would acquire Roadway Corp. for $966 million. Related content feature Expedia poised to take flight with generative AI CTO Rathi Murthy sees the online travel service’s vast troves of data and AI expertise fueling a two-pronged transformation strategy aimed at growing the company by bringing more of the travel industry online. By Paula Rooney Jun 02, 2023 7 mins Travel and Hospitality Industry Digital Transformation Artificial Intelligence case study Deoleo doubles down on sustainability through digital transformation The Spanish multinational olive oil processing company is immersed in a digital transformation journey to achieve operational efficiency and contribute to the company's sustainability strategy. By Nuria Cordon Jun 02, 2023 6 mins CIO Supply Chain Digital Transformation brandpost Resilient data backup and recovery is critical to enterprise success As global data volumes rise, business must prioritize their resiliency strategies. By Neal Weinberg Jun 01, 2023 4 mins Security brandpost Democratizing HPC with multicloud to accelerate engineering innovations Cloud for HPC is facilitating broader access to high performance computing and accelerating innovations and opportunities for all types of organizations. By Tanya O'Hara Jun 01, 2023 6 mins Multi Cloud Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe