Age: 64Birthplace: Tremonton, Utah. A one-stoplight farm town. When John was growing up there, its population was 1,000.Family: Gail, his wife of 45 years, and three sons: Rick, a sales representative for Brock Cabinets in North Carolina, who is involved with the Society for Information Management\u2019s (SIM) Regional Leadership Forum; Steven, CIO of Agriliance in St. Paul, Minn.; and David, who works for Microsoft and lives in the Seattle area.Education: Bachelor\u2019s degree in production management and an MBA from Utah State University.First job: Engineering aide at the Salt Lake City-based defense company Thiokol. After 10 years, John was recruited as a systems analyst in Thiokol\u2019s information systems department.Next job: A brief stint in information systems at Honeywell in Minneapolis. John decided to leave after hearing someone talk about the "kill capability" of a particular ammunition. "My stomach just turned over, and I thought, I\u2019m in the wrong place."Working his way up: Next, John went to work at Minneapolis-based General Mills in information systems and eventually held the number-two slot there. He was recruited into the top IT job at Scott Paper in Philadelphia, where he was named CIO in 1983.His calling: In 1989, the Church of Latter-day Saints asked John, a lifelong Mormon, to lead the IT and communications department. "My wife and I kind of looked at each other and said, Do we believe what we purport to believe in? And we decided that we did. I went there at somewhere around 20 percent of what I had been making."Another mission: Steve Finnerty, board member and former president of SIM, told a headhunter that John was a good candidate for the FBI slot. John ended up taking the job last July, deciding that before he retired he wanted to take on "the Everest of IT challenges."Leadership philosophy: "I believe that soft is hard, and hard is easy. The decoding of that is, the technology is the easy part; the human is the hard part."