Which Grocers Use Which IT Products

Kroger

Based in: Cincinnati

Annual sales: $50.1 billion

Stores owned: 2,392

I.T. highlight: Experimenting with biometrics. Kroger has started pilots in three of its Texas stores in which registered shoppers can pay for groceries using a biometric finger scan. Albertsons

Based in: Boise, Idaho

Annual sales: $37.9 billion

Stores owned: 2,541

I.T. highlight: Expanding its loyalty card program from 100 Illinois area stores to other states. Albertsons uses the data to create personalized special offers. Ahold USA

Based in: Chantilly, Va.

Annual sales: $23.2 billion

Stores owned: 1,600

I.T. highlight: Company’s Stop & Shop chain, based in Quincy, Mass., is testing a wireless Internet tablet that is attached to shopping carts. Shoppers can order items from the deli or surf the Net while they stroll the aisles. Hannaford Bros.

Based in: Scarborough, Maine

Annual sales: NA; (parent company, Delhaize Group of Brussels, Belgium, sales were $21 billion in 2001)

Stores owned: 115

I.T. highlight: Using wireless technology to improve ordering practices. Stores use wireless devices that connect to a mainframe-based inventory system to order grocery items. Some stores are starting to use the system for perishables. A&P

Based in: Montvale, N.J.

Annual sales: $11 billion

Stores owned: 797

I.T. highlight: Company is in the midst of a $250 million systems and supply chain overhaul. Giant Eagle

Based in: Pittsburgh

Annual sales: $4.5 billion

Stores owned: 216

I.T. highlight: Company is rolling out a knowledge management system to 35,000 employees who will be able to share best practices online. Pathmark

Based in: Carteret, N.J.

Annual sales: $4 billion

Stores owned: 144

I.T. highlight: Company is in the midst of a $31 million across-the-board IT overhaul that includes replacing infrastructure such as frame-relay systems, data warehouse and procurement systems, as well as in-store technology such as point-of-sale systems and self-checkout. Penn Traffic

Based in: Syracuse, N.Y.

Annual sales: $2.4 billion

Stores owned: 216

I.T. highlight: Has internet kiosks in six of its stores to allow shoppers to order hard-to-find items. Price Chopper

Based in: Schenectady, N.Y.

Annual sales: $2 billion (estimated 2002)

Stores owned: 102

I.T. highlight: Uses retail software from Industri-Matematik International to manage store replenishment for all of its stores with the goal of reducing out-of-stock product levels. D’Agostino Supermarkets

Based in: Larchmont, N.Y.

Annual sales: $175 million (estimated 2001)

Stores owned: 23

I.T. highlight: Implemented price optimization software from DemandTec in order to match prices to demand, thus increasing sales. As a result, the chain could lower prices on high-volume items and offset the loss with slightly higher prices on items customers perceived as specialty.

Sources: Interviews, company websites and Supermarket News