Small startups such as Providio are focused on delivering offshore services to small to midsize enterprises that have little or no outsourcing experience.
Big-name outsourcers such as IBM Global Services simultaneously develop their own offshore capabilities and leverage partnerships.
Systems integrators include companies such as Deloitte Consulting, which is delivering offshore services through a partnership with Indian vendor Mastek, a tier-two vendor seeking greater penetration in the U.S. market.
“I would not recommend to any of my clients that they have someone else manage their vendors.”
-Howard Lackow, SVP and director of outsourcing services, The Outsourcing Institute