ABF Freight System Inc.*
Fort Smith, Ark.
ABF customers can effortlessly ship and track their goods on ABF’s informative, easy-to-navigate site.
AIRS (Advanced Internet Recruitment Strategies)
White River Junction, Vt.
AIRS’ well-designed website provides a wide range of recruiters with everything they need to know about the recruitment industry, including news and search tools.
Quest, the company’s intranet, organizes information and tasks so that the nearly 800 employees can collaborate and communicate virtually.
American Cancer Society Inc.
Cancer.org offers patients and their families information, resources and the ability to connect with each other in the fight against cancer. Pages 58, 80, 96
A cornucopia of games and animated shorts make Shockwave.com stickier than a wet lollipop. The site also cleverly plays ads while users wait for their games to download.
Baptist Health Care
Baptist’s comprehensive website offers its members a wealth of information and innovative online services such as an interactive “health calculator” and health-risk analysis.
Silver Spring, Md.
Bid4Assets fills an underserved niche by auctioning off assets such as real estate, computer equipment and financial instruments rescued from foreclosures and bankruptcies.
Cisco Systems Inc.*
San Jose, Calif.
Cisco Employee Connection (CEC)
The cost savings and influences this intranet has had on Cisco’s culture make it one of the best internal corporate websites ever.
CNET Networks Inc.
MySimon takes the intimidation out of comparison shopping on the Web with its user-friendly design and shopping-bot technology.
Coldwell Banker Real Estate Corp.*
Coldwell Banker eases the painstaking home-buying process for customers and provides its sales force with 10,000 leads a month.
Department of Veterans Affairs*
No red tape here. Veterans can easily submit their own benefits claims via the Web, allowing the department to process them faster.
This site has one-stop shopping for pharmaceuticals and cosmetics. The drug-interaction checker lets users cross-check prescriptions to avoid bad interactions.
Eastman Chemical Co.*
Eastman’s site is a complete guide to buying chemical and plastics products. Customers can revise and track their order shipments and get expert help on products and technical data.
A blooming marketplace for those seeking or offering creative freelance services, this site offers several methods of checking the quality of service providers.
Ernst & Young LLP*
New York City
The Branding Zone
A useful, complete resource for Ernst & Young employees, the intranet site offers valuable content designed to keep users up to date on corporate branding-related news and tools.
eRoom Technology Inc.
This business-value-laden site allows project teams to collaborate in a Web-based workplace without needing to e-mail documents back and forth.
This site is the sports fanatic’s mecca on the Web. It’s tightly integrated with ESPN’s television broadcasts and capitalizes on broadcast talent through Web chats.
This financial site takes full advantage of the Web. The Folio Wizard tool quickly evaluates your financial risk without requiring site registration.
Ford Motor Co.*
The ideal intranet in scope and usefulness, Ford’s site supports 175,000 internal users, who can customize their site views to get the information and tools they need for their jobs.
GE Capital Fleet Services*
Eden Prairie, Minn.
Your Office @ Fleet
GE digitized the formerly paper-based process of managing its corporate transportation fleets by creating this intranet, which places more than 75 percent of the management process online.
Global Recycle Ltd.
A complete marketplace for companies seeking to trade recyclable materials, this site lets users negotiate with business partners while managing their own supply chain.
Mountain View, Calif.
Google is a remarkably simple and powerful search engine. No frills. No fuss. Just type and click.
Harrah’s Entertainment Inc.
While playing a few hands of blackjack for fun might seem like a gimmick, Harrah’s preferred customers keep coming back for more.
I Want Media Inc.
New York City
Clear presentation allows visitors to easily find the media-related news they’re looking for.
iPrint Technologies Inc.*
Redwood City, Calif.
An expanded product and service offering and a simple user interface keep this Web-based print shop for small businesses and home offices on our winners’ list.
J.P. Morgan Chase & Co.
New York City
During the merger of these two giants, this intranet worked as an agent of change and demonstrated some significant cost savings.
Vashon Island, Wash.
This sporting goods site creatively uses Flash animation to give potential buyers a better look at the merchandise.
New York City
This public relations giant’s comprehensive intranet provides its workforce with solid tools to support collaboration as well as information and document sharing.
Lands’ End Inc.
Lands’ End’s personal shopper guides new users to the clothes and styles that best suit their tastes. Visitors can also “try on” clothes using an online virtual model.
An all-in-one resource for travelers: Get directions, print a map, and read up on what’s going on at your destination.
Mary Kay Inc.
Long known for its cheerful associates in pink Cadillacs, Mary Kay has given its classic face-to-face sales model an e-business spin. The well-designed site links to the nearest sales representative.
National Center for Missing and Exploited Children
This site contains accounts of kids successfully reunited with their families as well as a live hotline. Visitors may view the site in English or Spanish.
O’Reilly & Associates Inc.
Reminiscent of Amazon.com in its book sales, this site contains reviews, related reading and links to additional online resources. It also fosters community through its research centers and links to O’Reilly staff.
Oxford Health Plans Inc.*
The homepage of this health plan’s site is a good source of health news, and it practically takes Oxford subscribers by the hand to encourage them to learn more about their patient accounts.
West Chester, Pa.
A slick companion to the well-known TV program, this site offers easy navigation, clearly categorized products and links to products being sold live on TV.
A great example of how a small company can use an intranet to help run business smoothly. The site is filled with useful information, including the company letterhead and seating chart.
The elegance of this site matches the elegance of the product line. It’s easy to navigate and allows customers to search for a gift by occasion or lifestyle.
REI (Recreational Equipment Inc.)*
The ease of navigation and simplicity of the checkout process sets this site apart. REI also has excellent customer service and follow-through on orders, and it fosters a community atmosphere with chat rooms and communal photo albums.
New York City
Returnme’s partnership with FedEx helps it return missing articles to their rightful owners quickly, efficiently and securely.
Robert Mondavi Connect
This wine seller’s intranet site was designed as a central source for sales and marketing information. What sets it apart is the quantity of news and information about the wine industry and specific wines.
This site is very helpful to job-seekers looking for positions within a variety of fields and geographic locations. It’s rich with content and fairly easy to navigate.
Santa Clara, Calif.
Once users download SideStep’s application, they can view real-time information on flights, hotel rooms and rental cars, side by side with fares from the likes of Travelocity and Expedia.
Southwest Airlines Co.
This fast, easy-to-use site makes travel planning enjoyable. Special fares and the Rapid Rewards incentive program keep users loyal.
Timbuk2 Designs Inc.
Timbuk2 has build-to-order manufacturing in the bag. Design your own bag on the Flash-enabled website and they’ll have it in the mail within 24 hours.
United Parcel Service of America Inc.*
In a great example of an established company expanding its services to the Web, UPS’s site features a fully functional virtual online store that demonstrates UPS’s e-business tools to potential customers who can then download the tools.
United States Army
Fort Belvoir, Va.
Army Knowledge Online (AKO)
The Army portal offers a customizable, encrypted, personal portal page for 165,000 soldiers, DA Civilians and Army Retirees. These pages give users access to Army forms and regulations, installations, change-of-station information and the latest Army news.
The United States Mint
The U.S. Mint knows how to make money, literally. In FY 2000, the site, which appeals to all ages, generated more than $109 million in online sales, making it one of the top 20 e-tailers.
New York City
Using your handheld, tell Vindigo where you are and you’ll get specific localized directions to wherever you want to go, be it a Zagat-recommended Chinese food place or a flower shop. Users visit Vindigo.com to download new and revised listings for 20 U.S. cities.
Washington State Department of Information Services
Hate those lines at city hall? This easy-to-navigate state site offers citizens the ability to apply for unemployment insurance benefits, search for jobs and access birth, death, marriage and divorce certificates online.
This site is a useful tool for anyone who needs a quick definition or a synonym. Resources include dictionaries in 270 languages and glossaries in specific categories such as computing or sports.
*Indicates a repeat winner of the Web Business Award.