ABF Freight System Inc.*\nFort Smith, Ark.\n www.abf.com \nABF customers can effortlessly ship and track their goods on ABF\u2019s informative, easy-to-navigate site. \n\nAIRS (Advanced Internet Recruitment Strategies)\nWhite River Junction, Vt. \n www.airsdirectory.com \nAIRS\u2019 well-designed website provides a wide range of recruiters with everything they need to know about the recruitment industry, including news and search tools. \n\nAlliance Consulting\nPhiladelphia\nQuest\nQuest, the company\u2019s intranet, organizes information and tasks so that the nearly 800 employees can collaborate and communicate virtually. \n\nAmerican Cancer Society Inc.\nAtlanta\n www.cancer.org \nCancer.org offers patients and their families information, resources and the ability to connect with each other in the fight against cancer. Pages 58, 80, 96\n\nAtomShockwave Corp.\nSan Francisco\n www.shockwave.com \nA cornucopia of games and animated shorts make Shockwave.com stickier than a wet lollipop. The site also cleverly plays ads while users wait for their games to download.\n\nBaptist Health Care\nPensacola, Fla.\n www.ebaptisthealthcare.org \nBaptist\u2019s comprehensive website offers its members a wealth of information and innovative online services such as an interactive "health calculator" and health-risk analysis. \n\nBid4Assets Inc.\nSilver Spring, Md.\n www.bid4assets.com \nBid4Assets fills an underserved niche by auctioning off assets such as real estate, computer equipment and financial instruments rescued from foreclosures and bankruptcies. \n\nCisco Systems Inc.*\nSan Jose, Calif.\n Cisco Employee Connection (CEC)\nThe cost savings and influences this intranet has had on Cisco\u2019s culture make it one of the best internal corporate websites ever. \n\nCNET Networks Inc.\nSan Francisco\n www.mysimon.com \nMySimon takes the intimidation out of comparison shopping on the Web with its user-friendly design and shopping-bot technology. \n\nColdwell Banker Real Estate Corp.*\nParsippany, N.J.\nwww.coldwellbanker.com\nColdwell Banker eases the painstaking home-buying process for customers and provides its sales force with 10,000 leads a month. \n\nDepartment of Veterans Affairs*\nWashington, D.C.\nwww.vabenefits.vba.va.gov\/vonapp\nNo red tape here. Veterans can easily submit their own benefits claims via the Web, allowing the department to process them faster. \n\nDrugstore.com Inc.\nBellevue, Wash.\n www.drugstore.com \nThis site has one-stop shopping for pharmaceuticals and cosmetics. The drug-interaction checker lets users cross-check prescriptions to avoid bad interactions. \n\nEastman Chemical Co.*\nKingsport, Tenn.\n www.eastman.com \nEastman\u2019s site is a complete guide to buying chemical and plastics products. Customers can revise and track their order shipments and get expert help on products and technical data. \n\neLance Inc.\nSunnyvale, Calif.\n www.elance.com \nA blooming marketplace for those seeking or offering creative freelance services, this site offers several methods of checking the quality of service providers. \n\nErnst & Young LLP*\nNew York City\n The Branding Zone \nA useful, complete resource for Ernst & Young employees, the intranet site offers valuable content designed to keep users up to date on corporate branding-related news and tools. \n\neRoom Technology Inc. \nCambridge, Mass.\nwww.eroom.net\nThis business-value-laden site allows project teams to collaborate in a Web-based workplace without needing to e-mail documents back and forth. \n\nESPN Inc.\nBristol, Conn.\n www.espn.com \nThis site is the sports fanatic\u2019s mecca on the Web. It\u2019s tightly integrated with ESPN\u2019s television broadcasts and capitalizes on broadcast talent through Web chats. \n\nFOLIOfn Inc.\nVienna, Va.\n www.foliofn.com \nThis financial site takes full advantage of the Web. The Folio Wizard tool quickly evaluates your financial risk without requiring site registration.\n\nFord Motor Co.*\nDearborn, Mich.\nmyford.com\nThe ideal intranet in scope and usefulness, Ford\u2019s site supports 175,000 internal users, who can customize their site views to get the information and tools they need for their jobs. \n\nGE Capital Fleet Services*\nEden Prairie, Minn.\n Your Office @ Fleet \nGE digitized the formerly paper-based process of managing its corporate transportation fleets by creating this intranet, which places more than 75 percent of the management process online. \n\nGlobal Recycle Ltd.\nGlasgow, Scotland\n www.globalrecycle.net \nA complete marketplace for companies seeking to trade recyclable materials, this site lets users negotiate with business partners while managing their own supply chain. \n\nGoogle Inc.\nMountain View, Calif.\n www.google.com \nGoogle is a remarkably simple and powerful search engine. No frills. No fuss. Just type and click. \n\nHarrah\u2019s Entertainment Inc.\nLas Vegas\n www.harrahs.com \nWhile playing a few hands of blackjack for fun might seem like a gimmick, Harrah\u2019s preferred customers keep coming back for more. \n\nI Want Media Inc.\nNew York City\n www.iwantmedia.com \nClear presentation allows visitors to easily find the media-related news they\u2019re looking for. \n\niPrint Technologies Inc.* \nRedwood City, Calif.\nwww.iprint.com\nAn expanded product and service offering and a simple user interface keep this Web-based print shop for small businesses and home offices on our winners\u2019 list. \n\nJ.P. Morgan Chase & Co.\nNew York City\neSource\nDuring the merger of these two giants, this intranet worked as an agent of change and demonstrated some significant cost savings. \n\nK2\nVashon Island, Wash.\n www.k2skis.com \nThis sporting goods site creatively uses Flash animation to give potential buyers a better look at the merchandise.\n\nKetchum Inc.*\nNew York City\nmyKGN\nThis public relations giant\u2019s comprehensive intranet provides its workforce with solid tools to support collaboration as well as information and document sharing. \n\nLands\u2019 End Inc.\nDodgeville, Wis.\n www.landsend.com \nLands\u2019 End\u2019s personal shopper guides new users to the clothes and styles that best suit their tastes. Visitors can also "try on" clothes using an online virtual model. \n\nMapQuest.com Inc.\nDenver\n www.mapquest.com \nAn all-in-one resource for travelers: Get directions, print a map, and read up on what\u2019s going on at your destination. \n\nMary Kay Inc.\nDallas\n www.marykay.com \nLong known for its cheerful associates in pink Cadillacs, Mary Kay has given its classic face-to-face sales model an e-business spin. The well-designed site links to the nearest sales representative. \n\nNational Center for Missing and Exploited Children\nAlexandria, Va.\n www.missingkids.com \nThis site contains accounts of kids successfully reunited with their families as well as a live hotline. Visitors may view the site in English or Spanish. \n\nO\u2019Reilly & Associates Inc.\nSebastopol, Calif.\n www.oreilly.com \nReminiscent of Amazon.com in its book sales, this site contains reviews, related reading and links to additional online resources. It also fosters community through its research centers and links to O\u2019Reilly staff. \n\nOxford Health Plans Inc.*\nTrumbull, Conn.\nwww.oxfordhealth.com\nThe homepage of this health plan\u2019s site is a good source of health news, and it practically takes Oxford subscribers by the hand to encourage them to learn more about their patient accounts. \n\nQVC Inc.\nWest Chester, Pa.\n www.qvc.com \nA slick companion to the well-known TV program, this site offers easy navigation, clearly categorized products and links to products being sold live on TV. \n\nReason Inc.\nAurora, Colo.\n OurReason \nA great example of how a small company can use an intranet to help run business smoothly. The site is filled with useful information, including the company letterhead and seating chart. \n\nRedEnvelope Inc.\nSan Francisco\nwww.redenvelope.com\nThe elegance of this site matches the elegance of the product line. It\u2019s easy to navigate and allows customers to search for a gift by occasion or lifestyle. \n\nREI (Recreational Equipment Inc.)* \nKent, Wash.\n www.rei.com \nThe ease of navigation and simplicity of the checkout process sets this site apart. REI also has excellent customer service and follow-through on orders, and it fosters a community atmosphere with chat rooms and communal photo albums. \n\nReturnme.com llc\nNew York City\nwww.etagit.com\nReturnme\u2019s partnership with FedEx helps it return missing articles to their rightful owners quickly, efficiently and securely. \n\nRobert Mondavi\nNapa, Calif.\nRobert Mondavi Connect\nThis wine seller\u2019s intranet site was designed as a central source for sales and marketing information. What sets it apart is the quantity of news and information about the wine industry and specific wines.\n\nSalary.com Inc.\nWellesley, Mass.\n www.salary.com \nThis site is very helpful to job-seekers looking for positions within a variety of fields and geographic locations. It\u2019s rich with content and fairly easy to navigate. \n\nSideStep Inc.\nSanta Clara, Calif.\nwww.sidestep.com\nOnce users download SideStep\u2019s application, they can view real-time information on flights, hotel rooms and rental cars, side by side with fares from the likes of Travelocity and Expedia. \n\nSouthwest Airlines Co. \nDallas\n www.southwest.com \nThis fast, easy-to-use site makes travel planning enjoyable. Special fares and the Rapid Rewards incentive program keep users loyal. \n\nTimbuk2 Designs Inc.\nSan Francisco\n www.timbuk2.com \nTimbuk2 has build-to-order manufacturing in the bag. Design your own bag on the Flash-enabled website and they\u2019ll have it in the mail within 24 hours. \n\nUnited Parcel Service of America Inc.*\nAtlanta\nwww.ec.ups.com\nIn a great example of an established company expanding its services to the Web, UPS\u2019s site features a fully functional virtual online store that demonstrates UPS\u2019s e-business tools to potential customers who can then download the tools. \n\nUnited States Army\nFort Belvoir, Va.\nArmy Knowledge Online (AKO)\nThe Army portal offers a customizable, encrypted, personal portal page for 165,000 soldiers, DA Civilians and Army Retirees. These pages give users access to Army forms and regulations, installations, change-of-station information and the latest Army news. \n\nThe United States Mint \nWashington, D.C.\n www.usmint.gov \nThe U.S. Mint knows how to make money, literally. In FY 2000, the site, which appeals to all ages, generated more than $109 million in online sales, making it one of the top 20 e-tailers. \n\nVindigo Inc.\nNew York City\n www.vindigo.com \nUsing your handheld, tell Vindigo where you are and you\u2019ll get specific localized directions to wherever you want to go, be it a Zagat-recommended Chinese food place or a flower shop. Users visit Vindigo.com to download new and revised listings for 20 U.S. cities. \n\nWashington State Department of Information Services\nOlympia, Wash.\n www.access.wa.gov \nHate those lines at city hall? This easy-to-navigate state site offers citizens the ability to apply for unemployment insurance benefits, search for jobs and access birth, death, marriage and divorce certificates online. \n\nyourDictionary.com Inc.\nDanville, Calif.\n www.yourdictionary.com \nThis site is a useful tool for anyone who needs a quick definition or a synonym. Resources include dictionaries in 270 languages and glossaries in specific categories such as computing or sports. \n\n*Indicates a repeat winner of the Web Business Award.