A look at what happens at a typical service level agreement meeting. Regularly scheduled meetings between IT and the business to discuss the status of service level agreements are crucial. Keep the meetings to less than an hour and stay focused on SLA issues, recommends Wayne Bock, vice president of solutions for Alternative Resources Corp., a Lincolnshire, Ill.-based outsourcing company. Bock offers a sample SLA meeting agenda: Review the criteria for the SLA and target performance. Distribute reports on measured performance for the current period. Discuss outstanding items and progress on actions since the previous meeting on these criteria. Analyze problems and the impact on the user. Negotiate corrective action plans for the new or ongoing problems. Assign necessary resources. Summarize results from the meeting and distribute them to the appropriate user and IT representatives regardless of their attendance. Related content brandpost Sponsored by Palo Alto Networks Operational technology systems require a robust Zero Trust strategy in 2024 Zero Trust provides a foundation for creating a stronger security posture in 2024. By Navneet Singh, vice president of marketing, network security, Palo Alto Networks Dec 05, 2023 6 mins Security brandpost Sponsored by AWS in collaboration with IBM How digital twin technology is changing complex industrial processes forever As the use cases for digital twins proliferate, it is becoming clear that data-driven enterprises with a track record of innovation stand the best chance of success. By Laura McEwan Dec 05, 2023 4 mins Digital Transformation brandpost Sponsored by AWS in collaboration with IBM Why modernising applications needs to be a ‘must’ for businesses seeking growth Around one-third of enterprises are spending heavily on application modernisation and aiming for cloud native status. The implications for corporate culture, structure and priorities will be profound. By Laura McEwan Dec 05, 2023 5 mins Digital Transformation opinion 11 ways to reduce your IT costs now Reorienting IT’s budget toward future opportunities is a big reason why CIOs should review their IT portfolios with an eye toward curbing unnecessary spending and realizing maximum value from every IT investment. By Stephanie Overby Dec 05, 2023 11 mins Budget Cloud Management IT Governance Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe