A look at what happens at a typical service level agreement meeting. Regularly scheduled meetings between IT and the business to discuss the status of service level agreements are crucial. Keep the meetings to less than an hour and stay focused on SLA issues, recommends Wayne Bock, vice president of solutions for Alternative Resources Corp., a Lincolnshire, Ill.-based outsourcing company. Bock offers a sample SLA meeting agenda: Review the criteria for the SLA and target performance. Distribute reports on measured performance for the current period. Discuss outstanding items and progress on actions since the previous meeting on these criteria. Analyze problems and the impact on the user. Negotiate corrective action plans for the new or ongoing problems. Assign necessary resources. Summarize results from the meeting and distribute them to the appropriate user and IT representatives regardless of their attendance. Related content BrandPost Retail innovation playbook: Fast, economical transformation on Microsoft Cloud For retailers, tight integration of data and systems is the antidote to a challenging economy. By Tata Consultancy Services Mar 24, 2023 3 mins Retail Industry Digital Transformation BrandPost How retailers are empowering business transformation with TCS and Microsoft Cloud AI-powered omnichannel integration and a strong, secure digital core lets retailers innovate across four primary areas while staying compliant, maintaining security and preventing fraud. By Tata Consultancy Services Mar 24, 2023 4 mins Retail Industry Cloud Computing BrandPost How to Build ROI from Cloud Migration This whitepaper and webcast can help you calculate the ROI and create a business case for modernizing your legacy applications to the Microsoft Cloud. By Tata Consultancy Services Mar 24, 2023 1 min Retail Industry Cloud Computing BrandPost How to power a sustainable enterprise on Microsoft Cloud In this eBook, we’ll follow the journey of Amal Skye, a fictitious woman who is committed to living in a way that preserves the planet for the future —and how businesses like Tata Consultancy Services and Microsoft are making that possi By Tata Consultancy Services Mar 24, 2023 1 min Retail Industry Green IT Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe