Beneath the Buzz: IT Strategy\nIT strategy can be harmful to your health! What? Yes, if done wrong. Here's how to approach strategy with your eyes open.\n\nBeneath the Buzz: Governance\nDoes governance mean ethics? control? resource allocation? something else? It could be all of the aboveit can all be handled by a systemic approach.\n\nBeneath the Buzz: Shared Services\nBy sharing a centralized IT group, business units gain many advantages. Easy? No. Worth it? Yes.\n\nBeneath the Buzz: SLAs\nService level agreements are fundamental to the integrity of IT.\n\nIT As a Business Profiler\nWith this tool, you can input your specific goal for running IT like a business and, based on the data, we'll compute a profile of the practices optimized for achieving that benefit.\n\nHow to Run IT Like a Business\nEvolving from a cost center, IT is taking on the character, rigor and practices of a business within a business. It won't be easy, but for CIOs it's a matter of survival.\n\nIT's Secret Weapon: Internal Marketing\nIt's the best-kept secret for success: Marketing IT's achievements will boost credibility, bring transparency and perhaps win approval for $2 million projects in under a minute.\n\nIT Incorporated\nUSAA rebuilt IT as a for-profit subsidiary, turning IT services in products and IT employees into product managers. The dividends have been great for IT and even better for business.\n\nThe Best Best Practices\nThe basic building blocks of running IT like a business, as revealed by CIO research.\n\nThe Rest of the Best\nHighlights of the data compiled from more than 100 respondents to CIO's survey "How to Run IT Like a Business."\n\nWashington State's Department of Infomation Services.\nWashington State's Department of Infomation Services operates like a business that sells IT products and services to state agencies. The format is that of a mall \u2014 the Techmall, to be precise. Check out the Techmall, their rate card and online catalog.\n\nThe IT Business Reading List\nThough still relatively rare, internal IT catalogs that list services and products available to the enterprise are perhaps the best vehicle for achieving cost transparency and reinforcing IT as a business within a business.