Roughly 2 dozen picketers, current and former IBM workers raising signs that read “America’s future is not offshore” and “Offshore CEO Sam Palmisano,” alerted shareholders attending the company’s annual meeting April 27 that offshore outsourcing would be on the table.Inside the Rhode Island Convention Center in Providence, Sam Palmisano, IBM’s chairman, president and CEO, defended the outsourcing strategy, which has gained a high profile after reports said executives discussed moving a large number of U.S.-based jobs to countries such as India.Palmisano stressed IBM’s strength as a global business and said it needs to “look at a global skills pool around the world.” He pointed to $25 million the company has set aside for the Human Capital Alliance, a skills retraining program, although he acknowledged that the effort is just beginning.However, it was apparent from the chairman’s remarks extolling the benefits of open markets and global free trade that IBM is not turning back from offshoring. “Most people recognize that you can’t lock down jobs, businesses and skills, and you can’t lock down nations,” Palmisano said. And he warned that in managing an enterprise such as IBM, there can be “no emotional attachment to the things that don’t represent your future.” That lack of emotional attachment, to employees in particular, rankles with longtime IBMers who say they have seen a shift in the corporate culture.Bill Costine, an IBM AIX system support employee in Fishkill, N.Y., took part in the demonstration in front of the convention center. Costine says that he feels his job is relatively safe for now because it requires face-to-face interaction with U.S.-based hardware engineers. But others are vulnerable. “Any help desk job, any programming job, any software development job, anything that doesn’t involve face-to-face transactions with your customer” is vulnerable, he says. Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications Certifications Certifications Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe