Governance mechanism
Rating: 1 – 5
1 (ineffective) to 5 (highly effective)
| DECISION-MAKING STRUCTURES | Rating |
| Business/IT relationship managers | 3.9 |
| IT leadership committee comprising IT executives | 3.8 |
| IT council comprising business and IT executives | 3.7 |
| Executive or senior management committee | 3.5 |
| Process teams with IT members | 3.4 |
| Architecture committee | 3.1 |
| Capital approval committee | 3.1 |
| ALIGNMENT PROCESSES | Rating |
| Tracking of IT projects and resources consumed | 3.4 |
| Service-level agreements | 3.2 |
| Formally tracking business value of IT | 2.9 |
| Chargeback arrangements | 2.8 |
| COMMUNICATION APPROACHES | Rating |
| Office of CIO or officer of IT governance | 3.6 |
| Work with managers when they fail to follow the rules | 3.2 |
| Announcements from senior management | 2.9 |
| Web-based portals and intranets for IT | 2.9 |
