USAA educates its IT employees on business basics so that they will understand and can even help manage IT's business within the business. USAA educates its IT employees on business basics so that they will understand and can even help manage IT’s business within the business. USAA CEO Bob Davis liked the education concept so much that he’s applying it to the larger organization. The IT staff curriculum includes training sessions in the following subjects: >> The ITCO business model >> How the IT company got started >> Operating in a political environment >> Building relationships >> Dealing with ambiguity >> Negotiating >> Patterns of influence >> Managing agreement >> Business basics >> How to compete >> How to treat customers >> Managing customer expectations >> Measuring service Related content feature Key IT initiatives reshape the CIO agenda While cloud, cybersecurity, and analytics remain top of mind for IT leaders, a shift toward delivering business value is altering how CIOs approach key priorities, pushing transformative projects to the next phase. By Mary Pratt May 30, 2023 10 mins IT Strategy IT Leadership opinion Managing IT right starts with rightsizing IT for value While there are few universals when it comes to saying unambiguously what ‘managing IT right’ looks like, knowing how to navigate the limitless possibilities of IT is surely one. By Thornton May May 30, 2023 6 mins Digital Transformation IT Strategy IT Leadership brandpost Designing the campus of the future starts with high-quality 10Gbps connectivity By Huawei May 30, 2023 4 mins Network Architect Networking Devices Networking feature Red Hat embraces hybrid cloud for internal IT The maker of OpenShift has leveraged its own open container offering to migrate business-critical apps to AWS as part of a strategy to move beyond facilitating hybrid cloud for others and capitalize on the model for itself. By Paula Rooney May 29, 2023 5 mins CIO 100 Technology Industry Hybrid Cloud Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe