by CIO Staff

A Breakdown of Voice Integration Systems

Jul 01, 20031 min
Data Center

Anticipated benefits Faster and easier access to back-end data; 24/7 unattended operation; fewer operators and call center agents; support for PC, mobile phone and wireless device users; and shortened calls.

Hurdles Planning and designing an implementation; integrating with existing phone systems; and fine-tuning the voice recognition engine to work with the widest possible range of voices and phone-line conditions.

Primary markets Call centers and enterprise communications centers.

Cost $50,000 to more than $70,000 for basic directed dialogue systems; $80,000 to more than $500,000 for full-featured natural language environments.

VendorsMicrosoft Microsoft Speech Software Development Kit?a full speech platform is currently in technical preview.

IBM IBM WebSphere Voice Response software.

Nuance Nuance Voice Platform software.

SpeechWorks International SpeechWorks software.

ScanSoft SpeechPearl software.

Phonetic Systems Voice Search Engine software.