BI and analytics are a pressing priority for product service organizations as they set their sights on meeting customer demand and managing rising costs. Organizations that provide service for computer and office equipment, infrastructure, utilities and industrial equipment are facing mounting pressure to make accurate decisions more quickly. More on CIO.com 10 Keys to a BI Strategy Five Key BI Trends Operational BI How to Use BI Well Customers want quicker, better service. And containing costs around labor, parts and fleet management is becoming increasingly important. To rise to the challenge, service organizations are making business intelligence and analytics a priority, says Micky Long, research director of strategic service management at Aberdeen Group. That focus reflects the business landscape at large, he says.In a survey of 250 post-sale service organizations in an array of industries across the globe, Long found that nearly 80 percent of service executives have implemented a BI/analytics solution or plan to do so in the next years.Here’s how the top drivers stacked up: More efficient service: 56% Increasing service costs: 30% Better decisions: 26.5% Competitive pressures: 21.5% Coming soon: How best-in-class service organizations use business intelligence successfully. Related content feature How Capital One delivers data governance at scale With hundreds of petabytes of data in operation, the bank has adopted a hybrid model and a ‘sloped governance’ framework to ensure its lines of business get the data they need in real-time. By Thor Olavsrud Jun 09, 2023 6 mins Data Governance Data Management feature Assessing the business risk of AI bias The lengths to which AI can be biased are still being understood. The potential damage is, therefore, a big priority as companies increasingly use various AI tools for decision-making. By Karin Lindstrom Jun 09, 2023 4 mins CIO Artificial Intelligence IT Leadership brandpost Rebalancing through Recalibration: CIOs Operationalizing Pandemic-era Innovation By Kamal Nath, CEO, Sify Technologies Jun 08, 2023 6 mins CIO Digital Transformation brandpost It’s time to evolve beyond marketing to create meaningful metaverse moments Insights on the results of the Protiviti and Oxford University survey: Executive Outlook on the Metaverse, 2033 and Beyond By Kim Bozzella Jun 08, 2023 6 mins Digital Transformation Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe