SeeWhy Software, the privately held maker of a real-time\n business intelligence (BI) platform, commissioned researchers\n at Dynamic Markets to\n survey how well business intelligence was being used in\n operations. The study surveyed 218 enterprise operations\n managers in the United States and the United Kingdom. The\n results validate SeeWhy\u2019s value proposition, says Charles\n Nicholls, the company\u2019s CEO.\n MORE ON Business Intelligence\n 10 Keys to a Successful Business Intelligence Strategy \n How to Say Goodbye to Spreadsheets\n \n How SAP's Business Objects Purchase Affects You\n \n An Introduction to Business Intelligence\n The survey identified three issues in\n business intelligence today:1. BI tools provide out of date\n information. A majority of respondents find themselves\n needing to make decisions before all the necessary information\n is in. This means that information gleaned from BI reports is\n not made relevant for today. Sixty-three percent think business\n intelligence reports are relegated to reference documents used\n to report official numbers.2. Business intelligence tools fail to identify\n process problems. Eighty percent of operations\n managers polled were alerted to problems by people rather than\n from data alerts.3. BI tools can\u2019t be used as\n predictors. Fifty-eight percent of respondents say\n business opportunities have been missed or problems have not\n been spotted due to a lack of time-sensitive, relevant\n information.Nicholls says that to gain value from business intelligence\n systems, the technology must be built into daily processes to\n enable autocorrection and real-time usable information, rather\n than waiting for data to be updated. He does not think\n event-driven, real-time BI tools will replace traditional BI;\n instead, real-time and event-driven business intelligence\n should provide a new frontier, such as the alerting of supply\n chain issues before they happen. Nicholls, the former head of\n Business Objects\u2019s analytics division, founded SeeWhy\n Software in 2003.